Supplementwarehouse.com Inc.

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances by days, and ultimately has been cancelled and a full refund has been issued (as of 12/per this customers request)We believe that this is unacceptable and we are
taking actions to ensure this does not happen again in the future. Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I ordered a product on November 2016, and everything I called costumer service I was told that I would receive it in weeks but nothing cameNow there's no way to contact supplement warehouse

I placed an order with this company in December and after a month of not receiving my order, I tried to contact them via their website, via phone (could not get through to anyone or leave a voicemail), and via email all to to which I received no return contactI attempted again to submit a refund request via their website to which I received a message stating my refund would be processed and they would be in contact, neither of which were doneI tried to call today, and the number was disconnectedI tried to submit a message via their website and I got a message that read it was unable to process my request, and all of my email attempts today have been returned stating "the account you are trying to reach is disabled." Their website needs to be taken down so no one else falls victim to their money-stealing scam

I placed order on 11/and my credit card was charged on 11/for an order that I have not yet received as of 12/ I called two different numbers times only to hear there is high call volume and I should call back or use website help tab I emailed them on their help tab times with no answer I believe this site is a scam and I cancelled my order Hopefully I'll get my money back A Revdex.com rating of a B- is way to high Complete Failure!

I ordered from Supplement Warehouse and it took more than week and nothing came so we contacted them by email and the next day they said our order was shippedthey took our money at the time we ordered weeks earlierthen the next time we ordered they only sent half the of what we ordered and said we would have to wait for the rest but still kept our moneyNow the second part of our order came and it was only half of the second halfI'm trying to get a hold of them to cancel the rest but when I call it says there to busy to take my callDO NOT ORDER FROM THIS PLACE

I placed separate orders for Starwest Botanical Rooibus tea on October 26,(Order # *** for $and *** for $32.80) The orders were never delivered and the internet means by which Supplement Warehouse says you can cancel your order and get a refund sent back to your credit card via the internet does not work I've tried calling them (414-455-and 800-545-8012) multiple times and you get disconected after they say "due to the high volume of calls we can not answer the phone call later" I have disputed the charges with my credit card company (USAA Visa) It appears to me that Supplement Warehouse is operating a scam in which they take people's money, don't deliver what they say they will and do not refund the money

Ordered a large purchase on the 20th of Nov;my daughter managed to get an email response after days that the order was on "hold" up to days pending processing payment of my orderAll well and good, except that the payment had gone through instantaneously with my credit card....sounds like FRAUD to me Tried calling (due to high call demand..blah blah...), writing email both external and internal to their site, and attempted chat All with no contact for the last days Obviously a fake and scam siteAVOID AT ALL COSTOr use at your own risk

I placed an order online November 15th I only received 1/of my order and was notified the rest was on back order January 19th I still had not received the rest of my order therefore requested a refund Upon my request I received an email stating it would take up to business days to receive my refund February 6, business days later I have not received my refund, any notification from this company nor have they offered anything to compensate for this inconvenience Do not use this company for your supplements There are plenty other websites to purchase the same items The small discounted prices they offer are not worth the hassle that comes with this business

I had purchased a product on 8/31/and was notified after payment had posted that it was on backorder As noted below, one option was to cancel the order, versus waiting for it to be in stock and ship I had replied with my intent to cancel the order and accept the refund After waiting for business days for the refund to post, I sent several e-mail inquiries to check on the refund status It has now been days since the order has been placed with no credit being posted back to my account The business has not attempted to reply to my inquiries or contact me by phone
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Your Shipment #***
Order #***
We apologize for the delay with your order and any inconvenience it may have caused; we want to keep you informed on the status of your order and we have determined we need to make the following adjustments to avoid any further delayPart of your order is already processing for shipment (The i

We apologize for the unsatisfactory experience of this customerThis customers order was still within our policy allowances, but ultimately has been cancelled and a full refund has been issued (as of 12/12) per this customers request.Most orders do ship within the allotted business days; this
customers order was in process for business days.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com for any confusion or inconvenienceThis customers order is now considered closed/complete within our system

I placed an order with this company in December and after a month of not receiving my order, I tried to contact them via their website, via phone (could not get through to anyone or leave a voicemail), and via email all to to which I received no return contactI attempted again to submit a refund request via their website to which I received a message stating my refund would be processed and they would be in contact, neither of which were doneI tried to call today, and the number was disconnectedI tried to submit a message via their website and I got a message that read it was unable to process my request, and all of my email attempts today have been returned stating "the account you are trying to reach is disabled." Their website needs to be taken down so no one else falls victim to their money-stealing scam

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find the resolution adequate My money has been refunded but only after the Revdex.com became involved Had I not contacted the Revdex.com I would still be not getting through to the business and have unanswered emails.
Regards,
*** ***

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 10/12)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I have used supplement warehouse for my online uses off and onFor a few yearsWith no issues, I've even told friends about them and recommend them to uses themMy opinion of them has changed howeverI don't normally leave or give reviewsI feel people should be warned about their lack of customer service howeverIt's not just one time of this happening either I have them the benefit of a doubtThinking it was just a fluke happening beforeTo get to the brass taxWhat had happened is I placed an order online it showed all of my items in stockI went ahead and placed the orderThree of my eight items showed upI contacted there help desk (online customer service)With no response whatsoeverI waited a day it was the holiday season and allProbably busyStill no response so I sent another email to the help desk, to no availSo then a few days later I just cancelled the remaining itemsWhich you can do in the online settings if you have an account with themSo I did that thinking it's all said and doneI received my December credit card statement and lone behold it hadn't been refundedSo now it's January the thirdThe original order was placed on black FridayInstead of trying g to deal with there lack of online customer service I figured I would call and speak to someoneEasy enough right? I wishWhen you call them and try and talk to a customer representative the recording says they are experiencing heavy calls at this time of year and cannot take your callThen it hangs up on youNow I'm rather upsetSo I then call the number back and press the extension for there "corporate office" figuring ill get somewhere that wayAfter sitting on hold for about forty minutesFinally was able to talk to someone and get my refundIf you like dealing with Nonresponsive online and frustrating phone customer service be my guestI will no longer use them and I will tell all the people I told to use them about the multiple bad experiences

Order placed on Supplement Warehouse website on January Order # ***Calls where placed numerous times and sent to voice mail and instructed to contact them through emailNo response and no product has arrivedI called again today ay 10am, CST to *** and the number is now disconnectedI paid $for this product

I placed an order on 9/06/2016, The amount was deducted from my bank accountI have not received anything yet, no order status, no product, nothingI tried to email them several times in the last two weeks and no one has responded, I have called many times, each time an automated message states due to call volume my call can be answered and to use the help deskThe help desk takes you to a dead link and does not workI have called every number I can find, no answer same message

This company is providing advertising They claim they will match any competitors price I placed an order on February The finally delivered a portion of my order two weeks later They did not deliver any items in which they were to beat the competitors price I've sent numerous emails to the company They claim my other products are on backorder These are widely available products, and you can go to their site and still order them They refer me to an number to contact, but every time you call there is over a minute wait

Placed an order on 1/18/and my bank paid them and I never got an email on when the shipment was to arriveI went on line and found several complaints that were the sameMy order #is *** organic drops ×$and Sovereign Silver oz $Total $I have called #1-545-and the number on my bank statement 1-414-455-and no answer or ring nowI did not have the #1- 414- 777-There has been no email sent even if they did not have in stockJust either send merchandise or refund pleaseThat is too much money for me to loose .Thank you for your time

I ordered several products from this company on January 19th, for the total of $I received the standard confirmation email with the receipt and expected delivery dateIt stated "please allow 7-business days for product to be shippedYou then will be emailed a tracking number for your order." Over three weeks have gone by and no tracking numberI have tried getting ahold of customer service but the email and phone number their website provides are no goodI've looked up complaints and many of their customers have had the same issue

I originally placed on order on their website on September Part of my order was delivered on 10/13, nearly a month laterIf that isn't frustrating enough, I'm still waiting for one more item to be deliveredI wrote them an email on 10/inquiring about the status and STILL HAVE NOT RECEIVED A RESPONSEIdeally I would like to receive my order as quickly as possibleIf that is not possible, I expect a refund at the very leastThis is a terrible consumer experience with not sign of resolution in sight