Supplementwarehouse.com Inc.

We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the future.We do show that this customer's order has been
completely fulfilled at this timeThe initial order was sent out on 9/6/and the back-ordered portion was cancelled per the customers request on 9/28/(a refund will be issued, please allow up to business days for the credit to process).Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; an email was sent to this customer notifying them of the partial backorder on 9/6.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I order a vitamin product from this company via telephone customer service #800-545- After waiting over the number of days the product was due to arrive, I called the online customer service number and got a voice mail that does not pick up I called the corporate office number 414-777-in Oak Creek, WI Again, received a voicemail message with no pick up I gave someone at their customer service number my credit card and now suspect fraud Please investigate this company I have reported them to the Revdex.com and also Consumer Affairs

The company identified has not credited my account on a cancellation of shipment, plus the substitute product on exchange has not been deliveredHere is a copy of the email(s) I have sent them recently:
Dear S.W.,
Where is my shipment? It looks as though there hasn't been any movement in the process to ship itI made the order on 1/12/Also, I cancelled a shipment that was ordered on 10/23/16, order # *** with no rectification on my reimbursement request on the same day (1/12/17)
Needless to say I'm getting a little frustrated, and this should not be the case for a longtime customer of yoursI expect an answer to my questions rather quickly or you will lose a loyal customer
(Second email sent):
Dear S.W.,
I'm not sure what your issues are but it has been a frustrating time in tryi

My order number is *** I have the email confirmation where it shows I placed the order on January 17th...I've reached out through their contact us section on their website with no reply I've attempted to phone them but the number doesn't go anywhere and eventually just hangs upThey charged my account almost immediately I want my money backThis isn't right and something should be done about closing their business down based on the 99% of negative reviews in seeing

I have been trying to get a hold of someone for the past monthI place an order for two things and have yet to receive itWhen I try and use the tracking number it states on UPS that it is not acceptableI have emailed 5x and called 7xI never get any helpI do however get surveys asking how I like the product and the delivery shipment timeWELL I couldn't tell you because I haven't received it or any helpI can't even get a hold of someone to cancel my order and get my $backYou've lost what would of been a loyal customerI buy supplements every Sunday from Vitamin Shop Way to go SWH

Supplement Warehouse is a SCAM! They Used to be legit but over the last year there has been nothing but Problems with this businessI placed two different orders back on 12-18-& 12-21-and have Yet to receive themHowever the money was surely taken out of my bank account immediatelyI have reached out to them Everyday for the past weeks and have never reached a single representativeAll I get after waiting minutes on a call for a representative is a recording that states "Due to our high call volume we are unable to take your call at this time" and refers me to some online help desk that does Not exist Literally just sat on the phone for minutes and the call automatically placed me back in the main menu to where I had to call back, wait Another minutes just to get hung up onBEWARE! DO NOT USE SUPPLEMENT WAREHOUSEIT'S A SCAM!!

I placed an order nearly three weeks ago and was charged for itAfter not receiving any updates whatsoever, submitting an email inquiry, and making calls to customer service that were declined, I only had to wait on hold for almost an hour to be told that I wouldn't get my order until a month after I placed itThe representative also lied about an email being sent to me with this information

August 12th I ordered Noni bottles and my credit card was charged for all the day I ordered About a week later I received bottles and a notice that the other were back ordered They should not charge a credit card without even knowing if they can ship the product, card should be charged as items are shipped I sent an email requesting cancellation of the last bottles with the corresponding credit applied back to the card A few days later I received an email indicating the back order would be 1-weeks and let them know if I wanted the order 'cancelled' or 'wait' (which was told them in the first email) I then sent another email indicating I wanted credit for the bottles and cancel the order Today is one day short of weeks and I have received another email indicating the back order would be another 1-weeks and still have not received any credit for the remaining bottles that I have been trying to cancel I don't appreciate a company sending half an order and

Order: ***
order placed December 29th,
Made inquiry on Jan 5th, in which I received a reply that there were no delays
I still have not received any word on my order

Worst online company I have ever dealt with Calls themselves a warehouse, but every order I have placed has required a backorder for some reason Phone systems are terrible Can't get through to speak with anyone to discuss order status Not a single order has shipped in the business days they specify The e-mail help line is equally useless They say they will respond in hours, but if you get a response it is usually or days later Order at your own risk You won't know if you are going to your order or not until it just miraculously shows up at your door one day

I order items from Supplement Warehouse totaling $on August 7, via my Paypal VISA card which utilizes my funds in my bank account with Wells FargoI never received a confirmation regarding my purchase, but the funds were debited from my bank account I tried calling the company to no availI also tried to reach out to them via their online site, but still no answerI believe this to be a sham business which takes money from consumers, but doesn't deliver a product from said purchasesI wish to have my order items delivered immediately or refund my money ASAP!
Transaction Details
Debit Card Purchase (Unique Transaction ID #***
Original Authorization
Date
Type
Status
Details
Amount
Aug 8, Debit Card Signature (0288) Purchase Completed Details -$USD
Related Transactions
Date
Type
Status
Details
Amount
Aug 7, Authorization To SUPPLEMENT WAREHOUSE.C,800-5458012,WI, Completed -$

I asked for my money back on the 1st of November and still have not received it. I got an email right back saying it would take up to six business days and now it is past that and have not been contacted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have discarded the old product.  Thanks for your assistance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
My "order" was completely ignored and my many, many attempts to contact cust. Service we're also ignored. I requested a full refund for this order and was ignored. The "packages" they're describing didn't arrive until a month after my order date and they were rejected and sent back. STILL I have yet to receive my refund.

We have had direct email contact with this customer as well; here is a copy of information that was sent. At this time a full refund has been processed successfully, despite the earlier technical error: We have checked again into the payment history for your order, and issued the remaining balance for the refund of $84.95. I apologize for the error; your account showed a refund but it was only issued for $5.95 for the shipping charge. At this time a total refund has been issued for the amount of $90.90 ($5.95 + $84.95). Copy of refund issued: Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: XXXX[redacted] Amount: USD (84.95)+(5.95) Customer Name: [redacted]

We apologize for any delay in the processing of this customers refund; the refund has been issued and this customers account is now closed/complete within our system. Refunded amount of $123.47 online. Transaction ID: "[redacted]".

We apologize for any confusion; this customer never created an account, they checked out as a guest. We do have record of their order, however they cannot access their information by "logging in" due to the fact that they didn't create an account. This customers order is currently processing, once...

their order ships, we will email them the tracking information.  Thank you,SupplementWarehouse

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the unsatisfactory experience of this customer. This customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued. We believe that this is unacceptable and we are taking actions to ensure this does not happen again in...

the future. Most orders do ship within the allotted 10 business days. Typically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delays. We are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed in regards to a long-term back-order on 4/29.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time. We have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. A refund was already issued to this customer, however it can take up to 6 business days to appear on the customers account, depending on their banks policies. Here is a copy of the refund information:Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount 8374875080 2920427 Refund 03-May-2016 15:19:36 [redacted], [redacted] Visa XXXX[redacted] USD (57.15) 03-May-2016 23:37:44 USD (57.15) One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]

We apologize for any confusion in regards to this order, however, what was ordered by the customer was what was shipped. At the time we were running a promo to buy 2- 30 servings, get 1- 30 servings free for $59.98, but the customer did not order that. This customer ordered and paid for item ID:...

[redacted] which is 1- 60 servings container for $49.99. This customers order is originally dated 2/28/16; we have had correspondence with this customer since then via our Helpdesk email, and have attempted to explain the situation as we have here, however the customer remains confused by the ordering error. At the time, we would have possibly been able to do a return of the 1- 60 servings container of C4, and charge the remaining balance of $9.99, and then send 3- 30 servings of C4 instead, however it is well past that point at this time. This customer will not be sent any additional product, or given any type refund, as we know the order was correctly fulfilled.