Supplementwarehouse.com Inc.

I placed my order 9-15-I checked out as a guest, then later went back and created a loginI never received my confirmation email that I had made the purchaseI checked my account on their site and it says I did not make the purchaseI checked my bank and the money has already been taken from my accountI also contacted customer service and stayed on hold for over minutes and never got connected to anyoneSeems the company is a fraud

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and we believe that this is unacceptableWe are taking actions to ensure this does not happen again in the futureWe do show that this customer's order has been completely
fulfilled at this timeThe initial order was sent out on 4/12/and the back-ordered portion was cancelled, and credited for the amount of $posted on 4/22/There was a slight delay from the time of request to cancel on 4/13/16, and the time the order was cancelled on 4/19/16; this is due to having to locate the original invoice to process the cancellation and refund, the customer was notified of this process and we state that it can take 3-business daysMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed in regards to a back-order on 4/12/16.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, *** ***

I canceled an order in Dec of and contacted the company times and I haven't been reimbursedI have made numerous attempts to contact them and they fail to remedy the problemMy order number is
***

On 11/28/placed and order for products from supplement warehouse, after waiting for one week I called to see where my package was, I was informed it takes days for shippingdays past I try to get in contact with customer service multiple times (right around 10-times) and I keep getting a message that says they are too busy to answer their phonesTill this day 1/25/I still haven't received my package and still can't speak to anyone even though they already withdrew their money from my bank accountI am very unsatisfied with this customer service and I am more than sure it doesn't take nearly months to ship a package and just the fact they don't answer their phones is very infuriating

On August 16th, I placed an order for some supplements on Supplement warehouse in the amount of $I checked out as a guest, but provided them all of my informationThey took the money, but never sent me a confirmation email or a order numberA week and a half later, I received 1/of the things I ordered, but not the other halfThere was a email saying that the product was back ordered, and I could call and request a cancelation request, or a subsitiute itemI've tried calling and emailing them multiple times, to no availThey don't pick up the phone anytime I call, always a automated response that points you to a broken webpageEmailing doesn't help eitherThis has a scam written all over it

I placed an order with Supplement Warehouse on December 29, The website states to "Allow up to business days for your order to ship"Well today is Jan 20, I have used their help desk, messaged them through Facebook and Instagram and called numerous timesMy order status just says "printed"No answer but they were quick to take money out of my accountIf something is going on why not send a mass email out to those who have been waiting? Their customer service over the past year is now horrible I just want to know if they have the product I ordered on hand and if not when will they be receiving shipments

This company will deduct your payment immediately, and then fail to mention your items are on backorderI placed an order on Oct 11, 2016, and as of Nov 23, have only been repeatedly told "sorry, your items are on back order." If you don't have the items in stock, you shouldn't be able to take money from a customerI have only received any updates on my order when I reach out to them, they have never volunteered any information, aside from automatic email updatesI will never order from them again, and only hope to one day actually receive the items I bought from themI'll keep purchasing from their competitors (which is what I've done twice now for since placing my 10/11/order)It might be a few dollars more, but at least you actually receive your productI'll continue to be sure everyone I know steers clear of supplement warehouse.com

I ordered(order number ***)
merchandise online from this company and I have yet to receive my merchandiseNow, as of today none of their contact information works

An email response was sent to this customer today in regards to the order; we apologize for the delay in response, as our Customer Service team was short staffed last weekThe customer was informed that if the product is sent back, a refund for the full amount owed will be issuedOtherwise, this customers account is complete/closed within our system at this time Thank you, SupplementWarehouse

Order: ***
order placed December 29th,
Made inquiry on Jan 5th, in which I received a reply that there were no delays
I still have not received any word on my order

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

ordered package over a month ago and did not recieveTried numerous times to call with no response, emailed with no responce

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This business is truly an odyssey in the fact that they are still in business treating customers as they do I wish I had read the reviews before submitting my order I wouldn't have made such an itic mistakeFirst when you place your order they are going to wait two days to send you an email stating that since you are a first time customer that need to verify all of your information After that has been done then they take another 2-days to process the authorizationIt get's better When you call to verify the information you will be put on a call list with a recording telling you how many callers are in front of you No, I didn't say list as in you leave your number and they call you backNope you sit on the phone just like the insurance commercial and it randomly tells you how many callers are in front of you It is usually about a minute wait Then when you have to call back to see why your order hasn't shipped.......and you will, you will go through this procedure every time I has the recording telling me I was the 1st caller in line and it was still another minutes before someone came on the line, to tell me my order would ship withing the next 5-days We were currently on day So basically days to ship I cancelled my order and ordered with another supplement company whom shipped my order the same day and was at my door on the 3rd dayPlease do yourself a favor and keep shopping This company will soak up your time like a sponge If you are shopping for Christmas then by all means go ahead, you might get your order by then

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureThe customer’s order (Order #***) has since been
shipped and we show the status as Delivered / ClosedThe package left our facility on 3/and shows as delivered to the address provided on 3/Most orders do ship within the allotted daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, *** ***

My order #***, was placed on November 25, 11:53:AM CSTI was notified via email 11/29/my order was on back orderI notified company I would like to wait for my order 12/6/I was notified via email 12/15/my order was on back order12/22/I requested to cancel and refund my orderI have NOT received my order NOR have I received a refund01/09/I called to follow up with my refund/cancellation of which had not been receivedI received an email confirmation that I would recieve a response shortlyIt is now 02/03/and I have yet to recieve my refund of below orderI would like a full refund for my order:
Your order #***
Placed on November 25, 11:53:AM CST
Item Sku Qty Subtotal
Elite Whey Protein - Buy Get Free Box of Bars!
Buy Elite Whey, Get Box of Elite Bars Free - Choose 2nd Flavor Elite Whey
Elite Whey Snickerdoodle Lb
Buy Elite W

I placed an order with this company on 7/8/(order #***) Part of my order was back-ordered and I was told it was expected in to weeks yet I still have not received itI have attempted to follow up on my order with the company via email on occasions and have not gotten a replyI have attempted to call the company on several occasions to request a refund for the remaining portion of my order and each time I get a message that the call volume is too high and I'll have to call back at a later time (this is the case no matter what time of day I call) I would just like a refund for the portion of the order that was never sent to me

I went out of my way to find this website and write my review, because it was THAT BADAll around terrible serviceDoesn't ship even close to being on timeMore expensive than amazonCustomer service is a jokeespecially their customer service lines only being operable 9-on weekdays? This is a huge online retail service and you cant even take my call on the weekends? you *** kidding me?
stars

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 7/5: Refunded amount of $onlineTransaction ID: "***")We believe that this is
unacceptable and we are taking actions to ensure this does not happen again in the futureThe use of the word credit/refund was used interchangeably, so we apologize for any confusionThe customer was issued a refund back to their original form of payment as shown above; the customer was not issued a "store credit." One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology for the delay with their order, and any miscommunicationAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I ordered five bottles of Now Curcubrain and there was no indication online that they did not have it in stock When it didn't arrive in nearly two weeks, I contacted the company and was only then told that they have not been getting shipments from Now, but were soon going to be getting my order in After demanding restitution for this, they did credit shipping and gave me a 5% credit, only for a FUTURE shipment Both became worthless, because the order still wasn't shipped several weeks later, so free shipping and a future credit from a company who can not ship an order for a month and a half is not worth the megabites it took to email me that offer On top of that, they charge your credit card and use your money the whole time...ridiculous After not receiving it for six weeks, I finally cancelled the order so that they would credit my card back for products they obviously can't ship or get They could care less that I was cancelling, and didn't even try to make any further exp