Supplementwarehouse.com Inc.

In December SW offer buy get 2nd item freeI ordered item, then SW informed me of product was on back orderThen a couple weeks later they informed me that the product was not available and I would be getting a refundI have not received my refund or productI have emailed SW several times but this issue has not been resolved

I placed orders 11/22/Then I received an email that the items I ordered were on back order and was given the option to cancel or continue to waitAt that time I opted to waitAnd I waited and waited and waitedWhen I finally got tired of waiting I tried calling customer service line several times and got a recording saying they were unavailable to take my call at this time and to call back or email the help deskThe next day I tried calling again only to receive the same recordingI then emailed the help desk to cancel the order and refund my moneyThey replied "Please allow up to business days for us to process your refund; depending upon your bank or credit card's policies, the refund may take an additional 3-business days to post." That was Jan25/ I still have not received any refund

I placed an order for Sovereign Silver Bio-Active Hydrosol 16oz on January 13, and have not received it yetI tried contacting customer service three times thru email and have received no response; I also called the customer service and can't get anyone on the line to talk to meI just want what I ordered

I waited over a week to hear that my orders were on back orderWhen I sent an email response, I waited three business days to hear backWhen I sent another e-mail response, I waited another business days for their second replyI sent another reply days ago and have not heard back from Supplement Warehouse with answers to those questionsI tried calling the customer service number on the website to contact the corporate office and found that the estimated waiting time to speak with a representative was minutes
I have worked in retail and understand how it is to work with insufficient staff to answer inquiries, but the corporate team needs to know that this is not acceptable customer serviceThe payment for my orders was already processed through my bank but I still have not been given concrete answers to the status of my orders placed nearly a month ago
Since I am unable to speak with a customer service representative on the phone, as I cannot wait on hold for m

I ordered products from the company on the 12th of January and haven't received themI've called several times and emailed them as well with no response

I order a product online and paid for it with my debit card The payment was taken from my account, however the order was emailed as being on back order After this, I was unable to obtain access to my account with a run-around related to forgotten passwords and inability to access my credit for other items This was very frustrating, and I had no luck with customer support From other customers, I read that the same thing has happened numerous times Here are some of their responses from past emails:
Thank you for your order from SupplementWarehouse.com
You can check the status of your order by logging into your account
Order Questions?
Call Us:
M-F 9am - 5pm CST
Email: [email protected]
Your Credit Memo #***
Order #***
Your order is on long-term back order by the distributorWe have issued a credit to your card and have canceled the orderPlease note; credits can take 3-days to post to your account depending on you

Order placed on Supplement Warehouse website on January Order # ***Calls where placed numerous times and sent to voice mail and instructed to contact them through emailNo response and no product has arrivedI called again today ay 10am, CST to *** and the number is now disconnectedI paid $for this product

I've waited nearly a month for the product I've ordered from this siteI've called them numerous times and I keep getting told that the number no longer worksI've sent complaints through there websites asking about my order with no responseI payed around $and I'm starting to feel like it's going to be lost due to bad buisnessMy order number was ***

This is my first time ordering from this websiteI purchased from supplement warehouse because the prices were reasonableI placed my order on April 10th..it is now the 23rd and I have yet to get a confirmation from anyone about my order that was not cheapI think it's very bad business to not contact customers about their orderI need to know if my order is being shipped or not..otherwise I will just cancel and purchase through bodybuilding.com

I cancelled an order with this company on 1/17/(order number ***)The cancelation notification stated that it would take up to business days to process the refundI waited the days and have not received the refundI've attempted to contact them times and have not received a response as of now, 1/30/07:47am

I have ordered from this company several times and have had no issues in last years from themBut now I ordered from them on Dec I have emailed them twice asking about my order and do not get any reply back and they have already charged my account They have told me that my order went back ordered from the manufactureI have been waiting a month and a half and with no product or reply back from this companyI trying calling them and there number has either been changed or disconnectedI requested a refund of my orderSo please do not order anything from themI quess I am going to have to take them to court to get my money back from them

I've been ordering from Supplement Warehouse for over yearsWhen I first started ordering I had no problems what so everI'd place my order, receive my confirmation email that had shipping information that included how long it would takeThis last time, I placed my order just items I received an email that stated "best delivery method"After the 3rd day I decided to call the number which promptly told me they were having high call volumes and to call back later or contact them via there "help desk"I've contacted them every day for over days and still have not spoke to a single personI've emailed them times, and am yet to receive a responseI even decided to go there Facebook page and actually received a response within minutes! They asked for my order number and never heard back from themThe lack of customer service and responses from this company is extraordinaryTo respond to people with a generic response is a joke and I would never recommend such a place to even my worst enemiesI hope to receive a refund but from the looks of it based off of past reviews it might not happenWish me luck

We apologize for the unsatisfactory experience of this customerThis customers order was within our policy allowances, but has been cancelled and a full refund has been issued (as of 9/21) per the customers request. Most orders do ship within the allotted business days; this customers order
was cancelled today, the 6th business day. We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

We apologize for the unsatisfactory experience this customer has had so farThis customers order is still within our policy allowances (up to business days), and we will be reaching out to the customer directly to resolve this matter; whether the customer would like a cancellation/refund or
substitution product shipped ASAPTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we were experiencing at that timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceAgain, one of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyI offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, ***

I placed an order at the end of December On January 3, the money was removed from my accountI have called several times at different numbers that is provided for the companyIf I call after 5:00pm I get a response all representing are busyIf I call earlier of the numbers calls through but then disconnects the other number never rings through

I placed on order online which I have been for years.I never received my order 12/so I went online Jan and canceled the order and received an email I will be issued a refund 3_business Days I that time I placed another order and they canceled it and I didn't receive a refund for it either

I placed an order on Aug Order# ***The amount was deducted from my bank accountI have not received anything yet, no order status, no product, nothingI tried to email them on Aug 11, it went unansweredI have called many times, each time an automated message states due to call volume my call can be answered and to use the help deskThe help desk takes you to a dead link and does not workI have called every number I can find, no answer same messageI tried to email a different email associated with the business and it was returned to me as not deliverable

I placed an order with this company and after I waiting for weeks to receive it I tried to call them to find out where my order was Their phone system is a mess as I couldn't get through to the talk to anyone I ended up emailing a general email box and got a response saying that one of the items on my order was back ordered I asked them to ship what they had and to either refund me for the back order or ship it when it came in I never heard back from them, even after I sent yet another email asking for someone to respond I still don't have the product I ordered, or a response from the company

I have placed an order with this place on separate occasions and of them caused me to never order from this company again My final order was placed on 12/28/16, I checked the status of my order for weeks, status never changed I called on 1/11/after there was no response to email request for status update On 1/11/it took calls over the course of hours to reach a representative, phone line repeatedly state that they are too busy for your call The representative then told me that after weeks that they haven't even received the product from there vendor yet I requested cancellation and a refund, which I was told that would take up to business days, up to date I still do not have product nor merchandise My order before was similar but in that instance I requested order delivered but instead about a week later I received the product I should have made that my last order

I ordered from them in the past; and like so many other online stores, it would shipped within a few days, and I typically received my ordered item(s) within a week Based on these Revdex.com complaints, it looks like they are making progress to destroy their once stellar reputation
I ordered this time Mar 7th 2016; they charged my credit card the next day After weeks, I did not get any notification of my order being shippedI tried to call every day, and tried several different times a day with no luckThey answered my emails days later with generic "copy & paste", and never specifically answering my issue
Today (March 24th), I actually talked to someone (I was on hold for minutes)- They told me the main item is now out of stock - as of this week!!! They asked me to wait for back-ordered item I asked to cancel my order and issue me an immediate refund
I was & am completely irate & furious Their laziness is the reason I was inconvenienced!
There are so man