Supplementwarehouse.com Inc.

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 12/9)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the future. Refunded amount of $onlineTransaction ID: "***".Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

Order was placed for SKU #*** on 1/10/and credit card was charged Product was never received Tried calling customer service numbers and message says, "no longer a working number" Tried to send an e-mail and no response! A company usually does not charge for a product until it is shipped! Where's the order?

I placed an order for products on Dec05, for $I received of the products shortly after that, but was told others were on back-order & it would be weeks before they knew if they could ship them to me, or if they would refund meSince I didn't need them right away, initially I was okay with a week waitHowever, it is now Feb06, & NOTHING!!! I have contacted them several times via email and via phone (like 15-times), only to not get any response, OR the times someone did answer (time by phone, 2x by email) that my refund was on it's wayTo date, NO refund has ever been sentNEVER ORDER FROM THIS COMPANY! Now I tried calling today & all their lines just give busy signals
I ordered from here a few years back & although slow to receive items (like 2-weeks), I received themBut since shipping was so long previously I quit ordering from, but si

We placed an order with Supplement Warehouse on February 4th, They took our money and "posted" the order on February 7th Today is February 20th, and there is no sign of our order We tried to call them, and their phone is "not accepting calls due to the high volume of calls" We emailed the help desk, and got an automated email back that resolves nothing What a scam! They have definitely lost our business

I placed a online order in the amount of $on January 3rs I still have not received my theee products I have tried calling several times,only to sit on hold for 30+min then a recording comes on tells me they are to busy to take my call & it then hangs up on me I have tried to contact them two times on their website contact form, nothing I reached out on Facebook, they responded, but refused to help When placing the order I did not receive a confirmation or order number I did not receive a email either However the company still took my money

Horrible ExperiencePlaced Order on Dec No word on when it would be shippedEmail inquires went unansweredCalled on 27th, place on holdHold time increased as I waitedFinally got someone who told me it wouldn't be shipped till January 9thAsked for a refundWas told 'no problem'Got email confirming refundWaited business daysNo refundEmailed customer serviceGot a reply apologizing for delay and that they would look into it and update shortly No updateTried to call, but it was too busy! Called corporate office, told I was number with minute wait time, then minute wait time, then minutes, all while being number on holdReally? Filed a charge-back with my bank

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Revdex.com,10/03/I received the credit to my account and a $off of next purchase codeHave not received any "freebies"
*** ***

I had ordered a medicine/supplement and they said it is on backorderSo I tried to call them multiple times and nobody ever picks up the phone, answers emailThe line gets disconnected after a few ringsI just want my money back

Recently I ordered a meal replacement shake on 9/ The money was taken from my CC right awayweeks passed by and there was no delivery, no update, no anythingI tried to call the customer service number many times and each time, regardless of the option, time, or day I called, I got the "call volume too high" message that asks you to call back another timeI finally sent an email to the help desk on 10/Still no responseI had to call my credit card company, and file a "dispute against charge"Finally, after weeks, I received an email from SupplmentWarehouse stating that my order is on back orderThis email was sent to me after weeks had passed with no communicationThis is unacceptableII have requested a refund from SupplementWarehouse,

I placed an order with Supplement Warehouse 06/25/at hrs, via the Internet, through their website at Supplementwarehouse.comThis order, #***, was for the following items: - CoQ(400mg) at $41.24, and - PQQ Energy at $A shipping/handling fee was added to my order, bringing the total order to $About days later I received a shipment from them containing - PQQ EnergyI tried to call their company to advise them of the shortage but was put on a "hold cue" which advised me that I was caller number 3, and my wait time would be minutesAfter the automated announcement counted down to zero, it advised me that I was still caller 3, and my wait time was minutesFrustrated, I sent them an email which stated the facts, and demanded my money back I finally received an email from them on 07/11/at hrswhich advised that my order was back ordered by the distributor and that it would be sent out to me upon arrivalI called them a

I placed an order on Jan over the internet with this companyThat day my cc was charged $ I emailed them the week of Jan asking when my order will ship They responded business days from placing the order It never shipped I canceled the order via their website on Jan 20, asking for my money back and their policy states it takes business days to process a return - that would be Jan I emailed them on Jan 27th to follow up and be sure that I would received my refund I received a response that same day - Jan 27th stating they would look into it Today is Feb and I have emailed them two more times since then asking for my money back and I am getting zero response from them

I placed an order for products on Dec05, for $I received of the products shortly after that, but was told others were on back-order & it would be weeks before they knew if they could ship them to me, or if they would refund meSince I didn't need them right away, initially I was okay with a week waitHowever, it is now Feb06, & NOTHING!!! I have contacted them several times via email and via phone (like 15-times), only to not get any response, OR the times someone did answer (time by phone, 2x by email) that my refund was on it's wayTo date, NO refund has ever been sentNEVER ORDER FROM THIS COMPANY! Now I tried calling today & all their lines just give busy signals
I ordered from here a few years back & although slow to receive items (like 2-weeks), I received themBut since shipping was so long previously I quit ordering from, but si

ordered package over a month ago and did not recieveTried numerous times to call with no response, emailed with no responce

This company quickly processes your order on line sends you an order number but they don't send you you merchandiseThen when you call their customer service, help desk or corporate office all you ever get is a recording that says due to high call volume we are unable to take your call or told you're the fourth caller in line then they have you on hold for an hour and still no one answers no matter when you call

In Septement of place an order for Myrox x two bottles, I never recieved the product and spoke as well as emailed company Cancelled the order in end of Oct early Nov Never reimbursed my card Call and emailed again going back and forth for over two months On Jan 30th a check for was send to me I deposited the check and
one day later my bank notifies me that a stop payment was placed on it I was also begin charged for a return check fee This money is my refund for no product or remibursement received No one gets back to you and phone number is no longer working

I've waited nearly a month for the product I've ordered from this siteI've called them numerous times and I keep getting told that the number no longer worksI've sent complaints through there websites asking about my order with no responseI payed around $and I'm starting to feel like it's going to be lost due to bad buisnessMy order number was ***

I placed orders paid by bank card never received products I emailed times no answer phone number they have listed rings off the hook or just cuts off

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I was immediately charged for items that were not in the process for delivery and I waited two months and still did not get of the containers of supplement I orderedI waited on the phone to speak with the rep different times all of which were lengthlyI wait was hours, the other was an hour, the last call was minutes wait
She looked at the status of my order and said they shipped four containersI asked her to verify the ship weight because I only received two containersshe put me on hold to verify the package weight to determine tht there was an error in the packing slip and that they did only ship and they would refund my money for the other She said I would get a refund but the refund never posted to my credit card accountSo how do I get my money back from this company? Order #placed 4/13/for 1.32lb containers of Barndads fiber dx sku# ***, Price listed as for a total of which includes shipping and handling

On 3/26, I placed an online order at SupplementWarehouse.com On 3/28, my credit card was charged $for the order A week later, I still did not receive any shipping information on my order (even though they advertise FAST shipping) so I read their policy online and saw they require up to business days to ship orders So I waitedOn 4/(now business days after I placed my order) I attempted to call the phone number to cancel my order and the recording stated they"had a high volume of calls and to try again later" I attempted to call for days and received that recording each time So I emailed the Help Desk and asked them to cancel my order and requested a refund, as I had already ordered AND RECEIVED the same products from a different online retailer They ignored my email and the next day I, conveniently, received an email that half of my order was shipping that day and that the rest was backordered I then emailed them numerous times that I wanted to cancel