Supplementwarehouse.com Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Let it be known that no-one can call or contact this company - if you try to call they just hang up and sending emails doesn't work eitherI'll be waiting to see my refund posted on my account and I hope this is not happening to others
Regards,
*** ***

I placed an order on 12/04/in the amount of $
My card was charged on 12/08/
Items on my order were reported to be on back order
I canceled the order on 01/22/
I received an auto reply email advising me that my refund may take up to business days
I still have not received my refund
The phone number provided in the auto reply email is a non-working number

I ordered product and never recieved what I paid for and have been trying to reach out for a refund that I asked for when I realized that I was never going to recieve the productI have not been contacted and have read numerous complaints against this business

I have ordered from this company back in December of 2015, after days I still did not receive my order of plusFinally my order came Jan 16, I wanted to trust the company again and I ordered again on Feb 25, 2016, it is now March 22, and I still not have my orderI have place emails and have tried calling to no availI'm very frustrated with this companyI want my money back They also withdraw your money before the products even shi.p

I ordered a Diet Minder Diet and Fitness Journal from this company on Sept13th as they had good price My credit card was charged on Sept 14th I am still waiting for an e-mail saying it has been shipped, and it is Sept26th After days, I sent an email to their customer service asking when I could expect it to be shipped, and was informed it could take up to days for order to be processed After a week, I started sending e-mails to cancel the order as I had to go to a local bookstore and buy one as I need to keep track of what I eat I have sent emails so far to cancel the order and have had no response I just want to warn others as I learned the hard way that cheaper is not always better! BTW, the local one I bought ended up being about the same price as it had no shipping cost

An email was sent from our Customer Care Rep, on 9/9/to the customers provided email addressA care package was also sent earlier today, 9/12/16, along with a coupon codeThe customer was refunded on 9/7/back to the original form of payment; please note it can take up to business days to appear on the customers account, depending on their bank/credit cards policiesHere is a copy of the refund information: Refunded amount of $onlineTransaction ID: ***At this time, the customers account for their order is considered "Complete/Closed" within our systemWe urge the customer to contact their bank or credit card company if the refund is not reflected on their account within the stated business daysThe customer may also reach out to our Customer Care Rep directly through the provided email address that was sent on 9/9/with any further comments or concerns

I placed an order on December 13th Two weeks later received an email that my order was on back order and would be notified when it became available, however they took my money out of my account right away Two more weeks and I still hear nothingAt this point I'm frustrated and call to cancel my orderI sat on hold for minutes and then someone picked up and hung up the phoneI sent another emailI was able to cancel my orderNow almost two months later I'm still waiting for my $to be refunded to my account and I can't seem to get in touch with a real personEvery time I call I sit on hold and when I send an email I get a generic response that they will look into it and get back to meI just want my money back

I placed an order on Saturday, April 2nd I received no further word on if the order ever shipped I called into their help desk and no one answered I sent one email to the help desk that was never answered I then sent another email that was never answered

On 3/26, I placed an online order at SupplementWarehouse.com On 3/28, my credit card was charged $for the order A week later, I still did not receive any shipping information on my order (even though they advertise FAST shipping) so I read their policy online and saw they require up to business days to ship orders So I waitedOn 4/(now business days after I placed my order) I attempted to call the phone number to cancel my order and the recording stated they"had a high volume of calls and to try again later" I attempted to call for days and received that recording each time So I emailed the Help Desk and asked them to cancel my order and requested a refund, as I had already ordered AND RECEIVED the same products from a different online retailer They ignored my email and the next day I, conveniently, received an email that half of my order was shipping that day and that the rest was backordered I then emailed them numerous times that I wanted to cancel

upon reading all of the negative reviews I really wish I had just paid extra and ordered my product from Amazon instead, at least I know with them I'll have my order on time

I purchased supplements from Supplementwarehouse.com on Jan 2, I got my email confirmation saying it would be shipped with in so many business days I never got an email saying it had shipped from the warehouse so I inquired the only way I could (phones not working when you call the #) I emailed customer service I got an email back stating that it would ship soon Then I got another email saying the product was on back order Needless to say by Jan I cancelled my order and requested a full refund of the $ I got an email saying I should see it back on my card within to business days I still have not seen my refund! No answers on the phone or by

So angry with this company! I've used them in the past with no issues, so I placed an order at the beginning of December for items that showed "in stock"Never received a shipping email, so I contacted them on 12/only to be told to allow days for processing before shippingWell, from 12/to 12/27, basic math shows that's well over daysIt's now 1/10/and I've still yet to receive any informationI've contacted the company again to cancel and get a refund but I'm now being ignoredI've tried calling but the number only gives a busy signal, probably from all the other people calling about their missing ordersSo I was charged, but never received my order, never received a refund and still haven't received a responseI can't believe I've recommend this place to friends! They are scammers!

I placed an order on 09/03/Order Number # 98***which was for two items from their online storeOn 09/07/i received tracking number ***Shipment was received at my office on 09/15/Upon opening shipment there was half of my order missing Since I received the partial order I have attempted to make phone contact with the company to discuss my order and what can be done to resolve the issue weather be a refund for the items that were missing or get a different itemWhen I call customer service number I receive an automated message " due to high volume of calls my call cannot be received at this time to try online help desk"I have send various online help desk emails, I have attempted to make contact with Facebook and have called back on 09/19/2016, 09/21/2016,09/22/and four different times on 09/26/and still not able to get thru to speak with someoneI tried getting transferred to corporate office and was on hold for over hour and mi

Ordered products days ago Items have yet to be shipped I emailed their help desk asking what is wrong Helpdesk said all items are on backorder and if I want a refund or switch out an item I can call 800-545- When I call that number it tells me there is nobody available to help and to use the Helpdesk Corporate office has not answered my calls either order is #***

On Jan12, I placed an order online for supplements from this companyThey took the funds out of my bank account on Jan17, 2017---an amount of $
I never received any confirmation of my order, an order number, or an expected or confirmed delivery timeI HAVE NOT RECEIVED ANYTHING FROM THEM AS OF TODAY, JAN26thI have emailed them several times because I thought it strange that I didn't even have an order numberWHEN I GO TO THEIR SITE AND LOG IN, I AM TOLD THERE ARE "NO ORDERS" FOR ME, yet they have taken the funds from me
I am now going to have to contact my bank and fill out formsWith a job loss, we need the funds returned to us as soon as possibleI am filing this complaint in hopes of getting help recovering my money and because I have been unable to get anyone from the company to respond to me

After placing my order on 11/28/and waiting until 12/16/16, I decided to inquiry regarding my order status I was informed by Supplement Warehouse that my items were back ordered by their distributor, and that they expected the items to arrive at their facility within 1-weeks On 12/22/16, I was informed again that my items were back ordered, and that they anticipate my items arriving within week
On 1/7/17, I finally decided I could wait no longer and submitted my cancellation request By 1/25/17, I still had not received my refund, and I inquired about the cancellation status I was informed verbatim, "Your request to cancel was received; we apologize for any delay in the processing of your refundWe will check into the status of the refund, and

I made an order on their online store in Sept I had not heard anything on order for over a month I had to call to be told it was on back order and that it would ship in weeks By Nov I still have not received order On that date I put a request to cancel the order and was told it would be days for my credit card to be refunded It is now Dec and my card has not been refunded I emailed the company requesting an immediate refund and that went unanswered It is next to impossible to speak to anybody wit this company by phone

My order number is *** I have the email confirmation where it shows I placed the order on January 17th...I've reached out through their contact us section on their website with no reply I've attempted to phone them but the number doesn't go anywhere and eventually just hangs upThey charged my account almost immediately I want my money backThis isn't right and something should be done about closing their business down based on the 99% of negative reviews in seeing

I placed an order for products An email was received stating of the products were on back order and would be in within the next weeks After weeks, no products or correspondance had occurred I have tried numerous phone calls and emails to this business with no response or return message Noone else make the same mistake that I did

I just placed an order with Supplement Warehouse and missed my order numberI also have not received a confirmation email eitherI created an account with them with the same information I gave in my order and when I look at my order status it says I've made no ordersNow I'm worried because I was charged $100+ and I'm looking at these reviews and wishing I hadn'tI've tried emailing them times now and it rejects my email and tells me to try again later