Supplementwarehouse.com Inc.

I have been trying to get a hold of someone for the past monthI place an order for two things and have yet to receive itWhen I try and use the tracking number it states on UPS that it is not acceptableI have emailed 5x and called 7xI never get any helpI do however get surveys asking how I like the product and the delivery shipment timeWELL I couldn't tell you because I haven't received it or any helpI can't even get a hold of someone to cancel my order and get my $backYou've lost what would of been a loyal customerI buy supplements every Sunday from Vitamin Shop Way to go SWH

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below However, I will accept the response if I can reorder the product at the same price I do not believe there is a week backorder for this product
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I ordered some products from this company on September 22ndMy money ($76.93) was removed from my account on the 23rdI received an email confirming my orderI never received an email with trackingSo I have spent the last days calling, emailing, leaving messages on all of their social media accounts, with absolutely no responsesI can not get any one to contact me at allAt this point I am going to my bank today to dispute the charges, and try to get my money backLooking at their social media accounts, it looks as if this is a wide spread issue with them

I placed an order with Supplement Warehouse 06/25/at hrs, via the Internet, through their website at Supplementwarehouse.comThis order, #***, was for the following items: - CoQ(400mg) at $41.24, and - PQQ Energy at $A shipping/handling fee was added to my order, bringing the total order to $About days later I received a shipment from them containing - PQQ EnergyI tried to call their company to advise them of the shortage but was put on a "hold cue" which advised me that I was caller number 3, and my wait time would be minutesAfter the automated announcement counted down to zero, it advised me that I was still caller 3, and my wait time was minutesFrustrated, I sent them an email which stated the facts, and demanded my money back I finally received an email from them on 07/11/at hrswhich advised that my order was back ordered by the distributor and that it would be sent out to me upon arrivalI called them a

My experience with supplement warehouse,
As a veteran(Active Duty US Army Military Police years) and a law enforcement officer I know how public relations works This is the first time I have ordered from their site and quite possibly the last! I placed an order on August 28th my card was charged and I also received a confirmation number and no follow up after thatSo I call yesterday to check on the status and sat on hold for about minutes before being transferred to a customer service representative The customer service rep then placed me back on hold for another minutes only to inform me one product I ordered was out of stock Now I will be receiving one of the items I ordered and the other will ship when it's back in stock, I am not gonna hold my breath I have heard rave reviews from coworkers so I thought I'd check it out I am definitely dissatisfied, frustrated, and very disappointed I gave them my business Hopefully future customers will not be treated as poorly as I was through the process I was able to receive supplement orders faster when I was stationed in Iraq then I am getting in Illinois from one state over in WisconsinVery Respectfully
Concerned Consumer

In December SW offer buy get 2nd item freeI ordered item, then SW informed me of product was on back orderThen a couple weeks later they informed me that the product was not available and I would be getting a refundI have not received my refund or productI have emailed SW several times but this issue has not been resolved

I ordered $worth of product and was told that most of it was on back order that was a month ago I have not received my items and I have tried several ways to make contact with the company via email and phone and phone seems to be disconnected and no one returns my emails

I placed an order online with Supplement Warehouse on Dec8, and the amount of the order $was charged to my credit card right away that same dayI received an email that my order would be back-ordered and that they expected the order to arrive at their facility in the next 1-weeks and that they would ship it out immediatelyThey asked for a response to this and I responded that I was willing to waitIt has been nearly weeks and I have heard nothing from Supplement WarehouseWhen I tried to phone them there is no answerWhen I email them I get no replyI would like to cancel the order and have my money refunded

I placed an online order for soyjoy bars on Dec17, I never received my order, and I waited weeks before contacting the company, because I thought that perhaps the mail was behind due to the holidaysI called their customer service telephone number multiple times and on multiple weekdays during business hours and was unable to reach someoneI contacted them through email and I got a response on Jan.13, 2017, stating that I would recieve a refund on my credit card, and that it may take to business daysNo apology, no explanation from the companyI thought that was strangeI

Ordered online for Christmas present....money deducted from my accountThen received two emails stating item was on backorderThree months later, no response to request for refundGetting bank involved to get my money backUnethical and deceitful company

The company identified has not credited my account on a cancellation of shipment, plus the substitute product on exchange has not been deliveredHere is a copy of the email(s) I have sent them recently:
Dear S.W.,
Where is my shipment? It looks as though there hasn't been any movement in the process to ship itI made the order on 1/12/Also, I cancelled a shipment that was ordered on 10/23/16, order # *** with no rectification on my reimbursement request on the same day (1/12/17)
Needless to say I'm getting a little frustrated, and this should not be the case for a longtime customer of yoursI expect an answer to my questions rather quickly or you will lose a loyal customer
(Second email sent):
Dear S.W.,
I'm not sure what your issues are but it has been a frustrating time in tryi

I have ordered from this company back in December of 2015, after days I still did not receive my order of plusFinally my order came Jan 16, I wanted to trust the company again and I ordered again on Feb 25, 2016, it is now March 22, and I still not have my orderI have place emails and have tried calling to no availI'm very frustrated with this companyI want my money back They also withdraw your money before the products even shi.p

I placed an online order on 03/27/ A couple of days later, I called the Customer Service line multiple times to try to find out why I had not received an email notification of shipping I could only get an automated message stating that they were experiencing high call volumes No matter what time of day that I called, I could never speak with a live person regardless of what phone option I selected
On 04/06/2016, I received an email from the help desk stating that my order was on back order That very same night, I replied to the email expressing my dissatisfaction with their company and requesting a refund ASAP! I received no email response or refund
On 04/25/2016, weeks later, I sent another email letting them know that if I did not receive an email confirmation of my refund within days, I would submit a complaint with the Revdex.com
As of today, 04/28/16, I still have not received an email response or refund I am unsure if this company

The company identified has not credited my account on a cancellation of shipment, plus the substitute product on exchange has not been deliveredHere is a copy of the email(s) I have sent them recently:
Dear S.W.,
Where is my shipment? It looks as though there hasn't been any movement in the process to ship itI made the order on 1/12/Also, I cancelled a shipment that was ordered on 10/23/16, order # *** with no rectification on my reimbursement request on the same day (1/12/17)
Needless to say I'm getting a little frustrated, and this should not be the case for a longtime customer of yoursI expect an answer to my questions rather quickly or you will lose a loyal customer
(Second email sent):
Dear S.W.,
I'm not sure what your issues are but it has been a frustrating time in tryi

I am a patient/resident at Eastchester Rehabilitation and Health Care Center, in the Bronx, New YorkToward the end December I've asked my therapist -I have no credit card.- to purchase box/package of Eeze Flow Tea and boxes/packages of Papaya Leaf Tea for me on Supplement Warehouse websiteMy therapist always buy me these products and others on *** website and had never run into any issueThe Papaya Leaf Tea keep my hypertension in checkThe Eeze Flow Tea minimizes my bathroom trips
I am not rich, moneywise, so to save money I did a 'shopping' around and found that Supplement Warehouse was a good buy
The order was placed, that is, paid in fullUntil now no delivery or correspondent from Supplement WarehouseI filled an order status form on thier websiteNothingI contacted my therapist to check if has heard from the Supplement WarehouseNothing"Check with them," he saidThis is my very first order at Supplement Warehouse and I am treated like this!

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 11/4)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I ordered some bulk stevia; never deliveredThe billed my card instantly, but it never cameI emailed them, called them, they replied via their helpdesk, saying they were investigatingMore time passedNothingThen their phone service went deadNow their website won't receive emailSTAY AWAY from this group

After numerous failed attempts at contacting this company through phone and email I've reached my limitI never received my item and you absolutely CANNOT talk to anybody with this companyI don't know what's going on but it doesn't run like a professional business that's for sure

I placed and order on SW website on 1/8/The total order was $and was taken from credit card on 1/8/After 3weeks, I only received $worth of productsTried to call but kept getting a recording saying they were busy and was unable to answer callI submitted a cancellation and refund on line and received message saying request receivedHere it is 2/14/17, and I have not received anything from themNow their phone number is disconnected, and it appears the website is not taking ordersWe must start a class action lawsuit against Kelly A *** CEO!

Placed an order with this company Nov and still have yet to receive my complete order of $ Only received out of items purchased When contacting this company, an AVR states the phone number is no longer a working number, please check your number and call again