Supplementwarehouse.com Inc.

I placed an order and did not receive all of itI was told the rest would ship out within the next week and It has been weeks and I still have not received itI tried to contact this company via phone and email and did not receive a responseI have already been charged for the full order despite not receiving it

I have recently ordered a protein powder supplement for my sister as a Christmas present and in a matter of weeks, On December 15th, 2016, I've received an email that the product is back-ordered and should be in the warehouse in a matter of a few weeks, but near Christmas Day, I've yet received another email that the order is STILL back-ordered, and by the end of January 2017, I've received a legal notice stating that the online company is no longer operating I knew by that time, it is too late to get a refund from the credit card company, and I wasn't very happy I'm now in the process in filing a proof of claim and hoping to get my money back! I would give this company ZERO stars for fraudulent business conducted and for scamming Thank goodness they were out of business! AN ABSOLUTE NIGHTMARE!

A pill container was shipped within the care package that was sent; tracking shows this was successfully delivered on 11/10/At this time, this customers order is considered complete/closed within our system

I ordered a product they offered on there website several weeks agoThey made it look like they had it in stock by having other products labeled unavialable, but this one wasn'tAfeter I ordered it I was billed for it and the shipping costThen several days later they sent me a notice saying they didn't have it but they could send me something else instead or it will be available in weeksI sent them an email asking for a reply and received noneThen after two weeks I called to see what was going on and was told they dont even know when they are getting the product inI then told them I want my money back and the lady said I would get it and part of my shipping backI received a refund for the product but not the shippingI then went online to find out how much shipping should have costed for the other products ordered and could see I was considerably over chargedWhen I did call the lady acted as though it was my fault I assumed they had the product they sold when the did n

I purchased a couple products from supplement warehouse on January My card was immediately charged for the productsIt is now February 8th and I still haven't received what I was barged forTried calling the business using three different phone numbers listed for them and none of them are even in working orderI've sent emails asking where my order was and for a refund if it wasn't shipped to meI have gotten absolutely no response from the company

We apologize for the unsatisfactory experience of this customerThis customers orders were delayed beyond our policy allowances and ultimately have been cancelled and a full refund has been issued (as of 12/07)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better service. One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apology. Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

I ordered a product online from SW on 8/6/and elected not to register for an account upon checkout At checkout, the page stated that the order confirmation would be emailed to the e-address I submitted I never received that confirmation I emailed them the same day to find out the order number and to check the status of this order; it is now 8/10/and I have still never received that confirmation nor a response to my inquiry This morning I called their customer service number and was given an automated message that they were unable to answer my call and to direct my questions to their Help Desk online, after which they hung up I went to the Help Desk link on their website and the link is broken "Oops - 440, this page is not found" My checking account was charged for the amount of $for the item I was looking to order, but I want a full refund because of the lack of communication about my order and take my business elsewhere

I canceled an order in Dec of and contacted the company times and I haven't been reimbursedI have made numerous attempts to contact them and they fail to remedy the problemMy order number is
***

I ordered some items from this company and never received them, despite being chargedI tried to contact the company multiple times, and was put on hold for minutes and then was hung up onI called recently and the wait was over minutesThey keep emailing me every two weeks saying my order is back ordered for another two weeksThis company is either a scam or just a terrible company

We apologize that our first response did not help resolve this matterWe are aware of some of the issues our customers have been experiencing, past and present, and we are trying to resolve these issues ASAPWe have recently hired additional Customer Service team members, and they are in the process of being trained; hopefully this will cut back on any hold times and high call volumes, as well as providing a more prompt response time through our Helpdesk emailWe are also making changes to our ordering/purchasing process, to avoid delays from back-orders etcWe are working and striving to be better, especially when it comes to Customer Service.I personally went out into our warehouse and had them pull some samples to ship out to this customer, as a form of our apology for their past experience; Tracking information should be emailed to the customer shortlyOur records do show a coupon code was already emailed, however in case of any technical errors, I will be emailing another coupon code today. Best Regards, ***

I placed an order online with Supplement Warehouse on Dec8, and the amount of the order $was charged to my credit card right away that same dayI received an email that my order would be back-ordered and that they expected the order to arrive at their facility in the next 1-weeks and that they would ship it out immediatelyThey asked for a response to this and I responded that I was willing to waitIt has been nearly weeks and I have heard nothing from Supplement WarehouseWhen I tried to phone them there is no answerWhen I email them I get no replyI would like to cancel the order and have my money refunded

Prior to my most recent order, which was made in October of 2016, I had no experience with supplementwarehouse.com My order was put on backorder, which was fine, but I chose to to be refunded on November I was assured I would be give a full refund It is December 30, and that has not yet happened They took my money and seem unwilling or unable to refund it with zero services or products provided

I placed an order online with Supplement Warehouse on Dec8, and the amount of the order $was charged to my credit card right away that same dayI received an email that my order would be back-ordered and that they expected the order to arrive at their facility in the next 1-weeks and that they would ship it out immediatelyThey asked for a response to this and I responded that I was willing to waitIt has been nearly weeks and I have heard nothing from Supplement WarehouseWhen I tried to phone them there is no answerWhen I email them I get no replyI would like to cancel the order and have my money refunded

I have used supplement warehouse for my online uses off and onFor a few yearsWith no issues, I've even told friends about them and recommend them to uses themMy opinion of them has changed howeverI don't normally leave or give reviewsI feel people should be warned about their lack of customer service howeverIt's not just one time of this happening either I have them the benefit of a doubtThinking it was just a fluke happening beforeTo get to the brass taxWhat had happened is I placed an order online it showed all of my items in stockI went ahead and placed the orderThree of my eight items showed upI contacted there help desk (online customer service)With no response whatsoeverI waited a day it was the holiday season and allProbably busyStill no response so I sent another email to the help desk, to no availSo then a few days later I just cancelled the remaining itemsWhich you can do in the online settings if you have an account with themSo I did that thinking it's all said and doneI received my December credit card statement and lone behold it hadn't been refundedSo now it's January the thirdThe original order was placed on black FridayInstead of trying g to deal with there lack of online customer service I figured I would call and speak to someoneEasy enough right? I wishWhen you call them and try and talk to a customer representative the recording says they are experiencing heavy calls at this time of year and cannot take your callThen it hangs up on youNow I'm rather upsetSo I then call the number back and press the extension for there "corporate office" figuring ill get somewhere that wayAfter sitting on hold for about forty minutesFinally was able to talk to someone and get my refundIf you like dealing with Nonresponsive online and frustrating phone customer service be my guestI will no longer use them and I will tell all the people I told to use them about the multiple bad experiences

I was having some backorder issues, but the customer service rep who spoke to me was able to help me substitute for something comparable and ship it out the same day I calledThey even threw in some samples for the inconvenienceFor a small business, you can't beat their prices!

I ordered a protein powder from Supplement WarehouseThey immediately charged my credit card and confirmed the order weeks later I tried calling to get an update on delivery None of their numbers worked, including the commercial "stores" they had listed on their website I found out later that they were in bankruptcy They are still sending out e-mail soliciting orders and accepting orders on line

I ordered from SupplementWarehouse.com on the 16th of March in the amount a $ The 24th I reached out to see where my order was, I was given the normal, we are working on shipping your order and we will get back to you I waited past the weekend till the following Tuesday, 28th, asked again about my order status, where I was met with still more Silence on the actual status of the order, but the same song and dance was given to me, we will look into it yada yada; both of the responses came with out a signature, leaving me no way of holding anyone accountable for incompetence
The following day, still no actual reply form a person, I received a back order notification for half of my order, again, third time, reached out and reiterated my disdain for them and now I will never order from them againEach time email support I demanded my order be canceled or I will do a charge back and deny delivery of my packages, now plural since it was shipped half fulfilled
Presently I am wri

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just cannot believe it would take months, close to days regardless of back order That is a VERY long time without any type of contact other than to tell me my order was on back order three times Again, almost two months a a bit of a tretch!!!!!
Regards,
** ***

I have placed a order trough Supplement Warehouse on August (days ago) and still waiting to hear anything at allI have NOT received a confirmation email about my order not even able to see the status of the order on the websiteThe funds were withdrawn from my account the same day and I am not even sure if the order has been processI have attempt more than calls selecting different options and the message is the same on the automated phone is " due to unusual high call volume we are unable to take your call, sorry for the inconvenience try later"This is the worst customer service I have ever experience, I want to know what is going on and if this business is even real I want the products or my money back since it is above 100$ and I can purchase the product somewhere else

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
(Complaint ID ***) I have received a refund Thank you for contacting this company
Regards,
*** ***