Supplementwarehouse.com Inc.

We apologize for the unsatisfactory experience of this customerThis customers order is backordered and another email update was sent a few days ago; this customer has the opportunity to cancel at any time, otherwise we will ship their order as soon as possible. Again, I offer my sincerest
apologizes to this customer on behalf of SupplementWarehouse.com

This is the second time I have purchsed a product from SW and it was late once againMy first order was on July and I did not receive the order until July I kept emailing and attempting to call to try to see where my product is of course no one answeredSo I ordered again, when honestly I shouldnt have since my last experience, I placed my order on September I gave them the benefit of the doubt since it was placed on a Sunday that maybe Monday they would see my order and fill it by WednesdayI checked my account it wasn't even printedI check again Friday they FINALLY printed my order, then I check this past Monday and today Tuesday and nothingI tried to call again today I get a hold of someone in the store the guy was rude saying he doesnt deal with shipping and hung up on me I call back and I get placed on a minute hold, while on hold I emailed them but still did not get a response; after waiting minutes I finally gave upI just want my product shipped to me and I will never dealwith this company again

I ordered about $worth of goods online Mar 14, and received ack email same dayTwo days later (16th), nothing further heard I tried calling the help desk several times - always 'higher than anticipated call volumes'Went to online help desk, querried 'where is my order'Automated response says 'up to ten days to ship' - too long so I immediately return to help desk and select 'Cancel the Order'Auto response says - business HOURS for update to take effect and -business DAYS for changes to appear! I note that the money left my bank acct on 16thMar 18th I get email telling me my goods are on BACKORDER and would I like to substituteMy immediate response makes it clear to them that this order was cancelled on 16th and I am expecting my refund by 23rd Mar I get e-mail 'Confirming the Refund'I suppose now they expect me to wait 3-business DAYS before I get my money back! At least ten times since this started I have tried calling them and they ALWAYS have higher than expected call volume - I have NEVER succeeded is talking with a person! They do not have Paypal, and I think I can see why

An email was sent from our Customer Care Rep, on 9/9/to the customers provided email address; we will forward this message again, and urge the customer to check their spam/junk folder if it is not received in their inboxA care package was also sent earlier today, 9/12/16, along with a coupon codeAt this time, the customers account for their order is considered "Complete/Closed" within our system

I ordered product on 1/17/and after a week I tried calling to see the status and the phone had a message saying they were closed for inventory so I emailed themI've emailed twice and now every time I call the phone just rings and rings then clicks offI have not gotten an answer on either email nor do I have a credit back to my account for $ I'm not sure what else I can do at this point
Thank you,
Lori Sandberg

This company relied on a manufacturer that had products back ordered for over monthsUpon not receiving the item, I asked for a refundAfter attempts and promises, it never happenedThey committed fraudDo not trust this companyThey do not believe in customer service or truth practices

I ORIGINALLY ORDERED SPECIAL HEALTH SUPPLEMENTS FROM THIS COMPANY ABOUT MONTHS AGO AND I NOTICED IT TOOK FOREVER TO SHIP AND GET ME A TRACKING NUMBER, SO THIS TIME I RE-ORDERED WAY IN ADVANCE AND ITS BEEN TWICE AS LONG NOW AND IT STILL HAS NOT SHIPPED! AND NOW I AM OUT OF MY MEDICATIONS ALL TOGETHER!!!!
I RECENTLY FOUND A TON OF BAD REVIEWS ON HERE AND OTHER SITES ABOUT THE SAME PROBLEMTHEY HAVE NO PROBLEM BILLING MY CREDIT CARD RIGHT AWAY THOUGH!
THE WORST PART IS THAT THE 800# IS A PURE RUN AROUND, IT DOESNT MATTER IF YOU CALL ALL DAY LONG ITS BEEN SET UP TO NEVER GET A LIVE PERSON ON THE PHONESERIOUS CUSTOMER SERVICE ISSUES HEREAND TOTAL DISREGARD FOR THE CONSUMER ONCE THEY BILL YOU!!! FUNNY HOW THIS COMPANIES HELP NUMBER STATES THAT (DUE TO HIGH CALL VOLUME THEY ARE DISCONNECTING YOU FROM THE PHONE NUMBER) AND THAT IS THE MESSAGE 24/7, I WONDER WHY THEY HAVE UNUSUAL HIGH CALL VOLUME AT IN THE AFTERNOON AND AT AM IN THE MIDDLE OF THE NIGHT? BECAUSE THEY SET UP

I placed an order with Supplement Warehouse online on December 9, By January 9, 2017, I had not received the order or an email stating it was being shippedDuring the month in between, I tried every contact number they hadAll of them stated they were experiencing heavy call volume, to call back at another time On January 9, online I requested for the order to be cancelled and a refund to be issued I also tried using their email help desk and never received a response from themIt is now February 8, and I still have not received my refund of $or the product I tried calling all their phone numbers todayT

I placed an order in November as a Christmas present ,Five days before Christmas was told it was on back order .I asked for a refund, Its Jan 26th still no refund .I just emailed the company for the second timeVery Poor business practicesWould never order from them again almost four months and no product or refund,,WOW

This customer has already left a review for our company, and we have addressed the customers concerns thereThis customers order is considered complete/closed within our system now (Refunded amount of $onlineTransaction ID: "***".)

I placed an order on September for a pack of Kill Cliff, advertised at $With shipping and tax it came to approximately $ I have received an email almost every week since then (today is Nov 17) that my order has been "updated to: Back Ordered" and that they expect it to be ready to ship in 1-weeks After waiting WEEKS and losing patience, I sent them a scathing email and await to hear from them After digging around and using simple investigative resources, I firmly believe that this company intentionally uses deceitful marketing tactics to lure customers into spending money with them by advertising brand name products at low prices, all the while never even intending to stock or ship that product unless threatened with legal action I believe they hope the customer will either forget about the order or substitute for an inferior product After researching the company, I realize they only offer bad business I have yet to read a single positive review that isn't an obvious plant Furthermore, they continue to offer the same product on their website with no indication that it is out of stock They only inform their customers a week after the order is placed that the "order has been updated to: Back Ordered" I look forward to them resolving this issue, but they have lost my business for good and I will warn everyone I can about their shady business tactics

I place an order with Supplementwarehouse.com on 7/15/My order number is ***On 7/21/2016, I received an email stating that the item I ordered is out of stock but they expect it to be back in stock within weeksOn 8/4/2016, I received another email, identical to the one beforeItem is out of stock, is expected to be back in stock within weeksI emailed them back that day asking if they will refund the entire the amount plus shipping that I was chargedI never received a response back from themOn 8/12/16, I sent them a message on their website asking that they refund the money that I had paidStill, no response, I tried reaching out to them by phone 8/15/and 8/16/several times throughout each day and everytime there is an automated message stating they are experiencing to high of call volume to take my call, try again later and then it automatically disconnects the call

I ordered products from the company on the 12th of January and haven't received themI've called several times and emailed them as well with no response

Twice recently I have ordered from Supplement Warehouse onlineIn prior years the service was great In September I placed an orderIt took over a month for them to ship it outI tried emailing their help deskNo one ever replied in the weeks between when I emailed them and when the product was shippedI tried repeatedly to call themEvery time I received the message saying due to heavy call volume we cannot take your call at this timeAfter lots of calls - I finally got throughShe gave me a scripted answer saying the manufacturer had changed the product so they were waiting for it to be sent to themI told her I ordered two different products from two different manufacturers so which one did that apply toShe had no answerI asked why I never received a reply to my email to the help deskShe said they always respond in a timely mannerThey never responded in weeks I gave Supplement Warehouse the benefit of the doubt and was hoping it was a one time problemI ordered one month ago on December 9th and my order still has not shipped outI am having the same problem contacting themThey charged my credit card the day I placed the orderI will never use them again and will advise others to not go through this company

I purchased supplements from Supplementwarehouse.com on Jan 2, I got my email confirmation saying it would be shipped with in so many business days I never got an email saying it had shipped from the warehouse so I inquired the only way I could (phones not working when you call the #) I emailed customer service I got an email back stating that it would ship soon Then I got another email saying the product was on back order Needless to say by Jan I cancelled my order and requested a full refund of the $ I got an email saying I should see it back on my card within to business days I still have not seen my refund! No answers on the phone or by

I ordered a product and was told it was on back order for 1-weeks After more than a month, I still did not receive my order After a few inquiries about my shipment, I finally received a reply stating that I canceled my order I did NOT cancel my order and would like to receive my order

They took my money for a product that they didn't even have and didn't even inform me of the situation until a after I filed a complaint that I hadn't received my product in over two weeksIt is now going on two weeks since I requested a refund and they still haven't contacted me back or given me a refund

DON'T order from this businessI ordered products WEEKS ago and have still not receive themMy credit card was charged hours after my order, howeverMy products have been 'back ordered' times nowNo one answers calls from the customer service phone number and the only way I received a response from someone in customer service was when I threatened to contact authoritiesI had to get in contact with them multiple times to receive my refund which also came a week later than they saidThis is the worst experience I have encountered with a business and this is not an isolated incident after checking other customer reviewsSave your time and money and do not give this company your business

Order was placed for SKU #*** on 1/10/and credit card was charged Product was never received Tried calling customer service numbers and message says, "no longer a working number" Tried to send an e-mail and no response! A company usually does not charge for a product until it is shipped! Where's the order?

I ordered $worth of product and was told that most of it was on back order that was a month ago I have not received my items and I have tried several ways to make contact with the company via email and phone and phone seems to be disconnected and no one returns my emails