Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has offered Ms. Yang $50 to dispose of the GE washer and parts. Ms. accepted and the check was processed.  Please contact me if there are any other questions or if I may be of further...

assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Regarding my refrigerator issues, I had a diagnostic done by a local appliance repair provider. I was told that the board is bad and this is the cause for the issue of food freezing in the refrigerator compartment. This part has also been replaced by GE factory service in the past. I have discussed the offer of GE providing parts at no additional cost to me that had already been replaced in past repairs. If that offer still stands, I would consider accepting the offer but I need to know what steps are next. Does the repair have to be done by GE Factory service?  Please let me know how I should go forward.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE Factory Service technicians have been out to service Mr. [redacted]’s washer and had the technical assistance group involved and all have found that the issue is with his stand pipe and advised it is an...

issue with his home plumbing and not with the washer. GE has advised him that he will need a plumber out to correct the issue.  Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

The new service call is scheduled per consumer's request, 3/22 from 1-5 with a request to run the call after 3:45.  Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

we have agreed to exchange this consumer's dryer

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE is working with Ms. [redacted] to reimburse her for a repair made by a local repair company that Ms. [redacted] is working with on her stacked washer/dryer. Please contact me if there are any other...

questions or if I may be of further assistance. Sincerely,[redacted]

This consumer's rebate has been approved and she should see it within a couple of weeks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I feel that since I was already offered the one year warranty before. This is not what we were wanting. We should of got some money of this dishwasher since we didnt have it for 3 months. I will not be buying from ge appliances again. And since we own such a big company I will let all our friends and family know also 
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE microwave. Although the unit was out of the manufacturer's warranty, we agreed to honor a check in the amount of $75 to be put toward another purchase...

as a gesture of Good Will. Ms. [redacted] accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE refrigerator. I've confirmed that a check was issued for a food loss claim in the amount of $75 and have confirmed that the new refrigerator was...

delivered and installed today. She is satisfied with this resolution. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

we have agreed to replace this consumer's cooktop

Thank you for the opportunity to review this consumer’s situation. I spoke with Ms. [redacted] today 11/16/16 and offered a discount into a new refrigerator to replace her 5 year old unit.  I gave her our website geappliances.com to select models for me to price out for her.   Please...

contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to re-review this consumer’s situation.Please be advised that according to Mr. [redacted] the new dishwasher has been delivered and installed by the delivery agent.   Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to providing no charge service on the refrigerator
in question. Please contact me if there
are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]Serial:    [redacted]   -----Original Message----- [redacted]
  [redacted]   Mr. [redacted] I'd be happy to reach out to our quality team for refrigeration, but to do so I'll need your complete refrigerator model and serial#.  Thank you sir.   Sincerely, [redacted] GE Consumer Relations
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I was very upset it had to come to me complaining to the Revdex.com. GE should stand behind their products and have less confrontational customer service people.The original people I spoke to were very rude  to me and my situation. I probably will never purchase a GE product again knowing that when there is a problem they don't stand behind their products.

Thank-you for the opportunity to review this consumer’s situation. The dryer in question is scheduled to be repaired on 1/21/16.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I spoke with the consumer today 1/30/17 and verified that we have ordered a refrigerator dispenser door to correct the issue he’s having.  The repair has been scheduled for 2/10/17 between 8am and noon.  If this repair...

doesn’t fix his dispensing issue we will exchange his refrigerator.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]