Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 9/12/16 and offered him a far deeper discount into a new unit and waived the delivery, installation, and haul away of the old unit fee.  The consumer accepted.   Please contact me if...

there are any other questions or if I may be of further assistance.   [redacted]

We have in warranty service scheduled for both the washer and dryer on sept 6th

Thank you for the opportunity to review this consumer’s situation. Please be advised that Ms. [redacted]’s GE range has been deemed non repairable and will be replaced at no cost under the one-year manufacturer’s warranty. Please contact me if there are any other questions or if I may be of further...

assistance.  Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that two different GE Factory Technicians have been out to Ms. [redacted] rental property on three separate visits and each time have found that the unit is operating as designed as there was no fault...

found. As a gesture of goodwill GE offered her a discount into another model in which she declined.
 
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE microwave. I believe the substantial discounted offer made by the Consumer Relations Team was fair due to the fact that the unit is 5 years...

out of the manufacturer's warranty. She is going to think about the offer further and get back to me. I provided my direct phone number [redacted] if she has any questions or concerns. Sincerely, [redacted]Program Manager

[redacted]
 To whom it may  concern 
The refrigerator arrived with dents furthermore it is defective
It flooded my apartment. 
I had to turn off the power.
The refrigerator is leaking 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is researching the availability of the part in question.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Dear Revdex.comGE has offered to sell us yet another hot water heater, at a pro rated rate. We have in fact refused this offer. Since the original heater has NEVER worked properly, and we have NEVER gained the claimed savings the heater has to offer, we feel GE should replace the heater with the second generation heater, as they informed us of the "inherent problems" with the first generation. GE should also take responsibility for the related costs of removal and installation of the new heater. Their claim that we "refused" service on the fifth service call is FALSE. We were unable to receive service due to the fact no parts were on hand for the repairman. On the prior 4 visits, GE would send parts to our home ahead of time for the repairman to install.  We also had 3 other service dates that we were home for, and were cancelled by GE at the last minute for various reasons. This is a total of 8 days waiting on repairs, which by their own admission is "excessive". We would prefer that GE give us a full refund on the heater, pay for the removal of it, and compensate us for the savings we never gained. Alternately, we would ask GE To agree to maintain the costs of repairs, labor, and house calls for the remainder of the 10 year warranty.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator as well as GE service and customer service.
Although the unit can be repaired, I've agreed to replace the unit at no cost to...

her.  The order is: [redacted] and should be delivered in approximately 3-5 business days.
She was satisfied with the resolution to her complaint.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When you purchase a big item appliance, you expect it to last longer than 5 years.  Maybe with you adding only a 1 year warranty, it means your products are not quality made.  Every appliance I own is GE, which I thought was a quality item, but after this experience I will be purchasing another brand as items need replacing.  No wonder there are so many Revdex.com complaints against GE.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
GE assisted in get the service contract company in touch with Ms. [redacted] to discuss her options per the 3rd party service contract.
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am glad to know they have corrected their offer, and now note that it is the dryer that is defective.  I am still waiting for the the business to perform the promised actions of:  1) notifiying me of the date of installation and 2) coming to my house and installing the new machine.  Once that is done, I will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. The [redacted]'s have been speaking with [redacted] with General Electric regarding their gas range. I just tried calling them to see where things stood but I had to leave a voicemail. I will send an update after I speak with...

her. Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response mare by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I left a voicemail with the consumer this morning.  Our factory service technician was just out this morning 12/1/16 and discovered that the consumer that they have a chlorine system that pumps chlorine into their water...

supply.  The consumer is going to unplug the chlorine pump the next 2 weeks.  The technician stated there’s nothing in the washer that can hold bleach that would affect the clothing several loads later after bleach has been used.  The technician also called our technical assistance group (TAG) and they also suggested she use only 1 cap full of bleach instead of 2.  There was nothing found wrong with the washer.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Full details were provided in email forwarded to the Revdex.com on November 15, 2015.  Text of that email are provided below.  Email attachments are enclosed herein.[redacted]On Friday November 13, I called
and left a message for you.  That message
was in regard to my conversation with [redacted] at GE who stated that
the GE Maintenance Group is now saying that the wiring in my oven may be
brittle and therefore, repair is not possible.This is the first time I had
heard this “brittle wiring” excuse.  It
is without basis as demonstrated by the three attached e-mail communication
between me and GE.  My position with
regard to each email is presented below:Attachment 1 includes:GE’s email which states that their senior technician would be at my home the following day, July 22, 2015.My reply which states that the senior technician was at my house on July 21st and after consulting with another senior retired technician, he would order parts and have them sent directly to my home.The senior technician and I agreed on Thursday July 30th between 8:00 and noon appointment to complete repairs.As
can be easily seen by the emails, at no time was there any mention of brittle
wires.In Attachment 2, GE states that they will follow up on repair status on July 31st.Again at no time did GE mention brittle wiring.Attachment 3 provides the GE email, which states in-part that GE technicians are not willing to do any further part installation.Please note that Attachment 3 also provides my response, which states that GE’s technicians may have left my oven in a hazardous condition and it is unclear whether this group has the ability to repair it.Again at no time did GE mention brittle wires.Attachment 4 provides the GE email, which states that there could have been an underlying issue that made it unsuitable for repair.My response clearly states that none of the four GE technicians mentioned an underlying issue. Again at no time did GE mention brittle wires.These four attachments clearly
indicate that the brittle wires issue
never was mentioned by GE before and strongly implies that it is without
merit.  I have many more emails between myself
and GE and would be happy to send them all to you if needed.0Best regards,[redacted]"
[redacted]

Thank-you for the opportunity to review this consumer's situation. GE Factory Service has diagnosed the operation of the high output burner in question as normal. Please contact me if there are any other questions or if I may be of further assistance.