Sun Chemical Corporation

We have completed repair on this consumer's range.

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted], husband of [redacted], today 7/11/17.  He stated that everything had been resolved.  Our consumer relations department reversed their service call charge of $423.77 and also cut a check...

for $125 to purchase an alternate cooling source.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I just spoke with Mr. [redacted] and apologized for the trouble he's had with the GE washing machine. He informed me that he's already had one servicer out but I agreed to send an authorized GE technician as a second look/diagnosis. ...

This appointment is currently scheduled for 4/19 from 8-12.  The technician can communicate parts and labor charges based on his diagnosis/estimate.  I will follow up with Mr. [redacted] after the visit from our GE technician. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that the issue with Ms. [redacted]s range is considered cosmetic. However, as a one-time gesture of goodwill GE has agreed to send the part and have a GE technician replace the part at no charge. She is...

currently scheduled for service. Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The only resolution I will accept is either GE paying for all parts and labor for a repair, or to completely replace it with a new one.]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has offered a couple of options to Ms. [redacted] regarding her GE refrigerator. At this time she has not accepted either offer. The offers will be open until September 16, 2016. Please contact me if...

there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of replacing the unit in question.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service, I agreed to exchange it as a good will gesture.  She accepted this as a fair resolution to her...

complaint. She should get a call from the delivery company next week to schedule a pick up of her current unit at the same time they install the new one. (order #: [redacted]Please contact me if you have any further questions or concerns.  Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is currently scheduled to service the range in question on 5/20.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I accept the response of replacing the whole unit. But GE is not taking responsibility for the food loss. And now all the time and hassle of having to deal with calling and having to go grocery shopping 3 times a day for the last 7 days. Not to mention, I have gone through 80+ pounds of ice. GE needs to step up and offer me more than just the $100 in food loss I had. There is NO reason GE should only offer me $100 when there was well over $300 in food in my freezer and fridge. If GE can't stand by their product, this is going to news stations and I will keep calling until I get a hold of someone in their corporate office.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with [redacted] yesterday and apologized for the trouble he's had with his GE washer. I agreed to overnight the part directly to him, honor a check in the amount of [redacted] for laundromat expenses and provided a 6 month...

extension on his warranty as a good will gesture.He accepted and informed me that the repair company is coming out this Friday from 1-4 to complete the repair. Please contact me if you have any further questions or concerns. Sincerely, Kelly Johnson Program Manager

This consumer has not returned my voice mail from 3/14/16

we have agreed to exchange this consumer refrigerator.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated to GE today Feb 3, 2017, my dissatisfaction with GE response is that GE knew before I purchased this product that there was a problem and I was not informed as such.  The cost to repair is in excess of $500.00.  
Regards,
[redacted]

Revdex.com:I am confused by the response provided to you by GE. I...

received a call from [redacted] at GE on 2/16/2017 ( phone number [redacted].) He offered to send a repairman out to evaluate my refrigerator. I asked for a refund and was told that would not happen. I was never offered a replacement for the refrigerator.Anthony from [redacted] Appliance replaced the blower fan and updated the software on 2/22/2017. This is the second time this exact repair has been made. I have no confidence that the repair will resolve the issue and again ask for a refund.Thank you for your help in this matter.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  Even though a GE Technician has determined that the 1 to 2 drops after dispensing operation is normal, GE replaced the water valve on the consumers refrigerator on 9/21/15.  Water pressure can also play a factor in...

when and how much a dispenser may drip.  The consumer had his water pressure tested and was within range on the low end which would explain the delayed 1 or 2 drops after usage.  GE has done all that it can do to satisfy the consumer and see no issue in the operation of the unit.Please contact me if there are any other questions or if I may be of further assistance.

We have agreed to exchange this consumers washer

we have agreed to exangne this consumer's dryer