Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After I spoke with [redacted] this morning I subsequently received a call from someone in another department cancelling today's service call since two technicians were needed and only one was available.  I called [redacted] back to let him know and was advised that he would attempt to get a service call with two people scheduled for Tuesday and if not he would arrange for a replacement appliance through one of their providers to be delivered and installed by next Wednesday.  I was told I would receive a call back to inform me of which option we would be going with.  I did not receive a call back by end of business day.  This matter has still not been resolved and I still don't have a working appliance.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
GE exchanged the refrigerator with another.  GE was prompt in its response to my Revdex.com complaint and the exchange happened quickly at a time of my choosing.  I only wish I hadn't needed to involve the Revdex.com however, once I had, GE was very professional, courteous, and understanding which is what I would expect from any company with which I do business. 
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer’s situation.  The offer given to Mr. [redacted] is not based on the fact of a warranty or not. The offer extended to him is a gesture of goodwill as the GE Factory Service technician has been out twice in 2016 and has found nothing functionally wrong with the unit. It is his decision if he wants to accept the discount or not based on our technicians findings.  Again, the offer will be open until the close of business on November 1, 2016. Should he wish to accept this offer he is welcome to give me a call at [redacted] (8-5:00 EST). Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has agreed to replace Ms. [redacted]’s microwave and trim kit. The order has been processed.  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to re-review this complaint. Please be advised that GE agreed to replace Ms. Adam's washer and the new unit was delivered on January 17, 2017.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I have left Ms. [redacted] a voice message on Wednesday, September 13, 2017. I am happy to discuss the concerns with her GE washer further and she is welcome to give me a return call at her convenience at...

[redacted].  Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have been informed that [redacted] has been now been unsubscribed from our e-mail list.  I left him a voicemail in regards to this and asked him to reach out to me at [redacted] if he has any further...

questions or concerns. Sincerely, [redacted]
[redacted]

[redacted]...

[redacted] This is in no way closed. My complaint stands. Fustomer service is nonexistant with the company. The only reason I got any action isnbecause I made a complaint. Sure, I got a replacement washer. I had to camplain all through January and February and most of AndroidSuffering through leak after leak, rude repairmen and illness due to the need that I had to do laundry at a filty laundromat where I brought homemnasty parasites. My disappointment will remain up to and until consumersnare treated with respect. Thank you, [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the washing machine in question. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Pleasebe advised that I spoke with Mr. [redacted] on September 24, 2015 and advised if hecould call me back with the model and serial # of the range I would be happy tosee how I could assist him. Later in the day I received a voice...

message fromour Public Relations office that Mr. [redacted] had left and I tried to reach himtwo more times @ [redacted]nd the voice message system said the mailbox wasfull and I was unable to leave a voice message. I tried to reach Mr. [redacted]again on September 30, 2015 and again I got a message that the voice mailbox isfull and therefore I was unable to leave a voice message. As previously discussedwith Mr. [redacted] I am happy to try and assist with his range if he can give me areturn call at his convenience with his model and serial #. I can be reached at [redacted] between 8:-5:00 EST. Please contact me if there are any other questions or if I may be offurther assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dishwasher. I offered to send out a cleaner or waive a trip charge to have a technician take a look at the unit.   She was not happy...

with either offer. I also offered to sell her a new unit at a discount but she declined. I will be closing this case.  Please contact me if you have any further questions or concerns. Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 5/18/17 and discussed his dispenser water flow issues.  I offered to send a GE Factory Service technician out, but explained there would be a $99.95 Home Call Fee to diagnose the product. ...

He wanted to speak with a technician over the phone and try and fix himself.  We can’t do that.  His product is over 4 years old and well outside of warranty.  The consumer refused to allow a tech to come out due to the home call fee.  There is nothing more GE can do.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity tore-review this consumer’s situation.  GE is scheduled to service the unit in question on 11/11/16 .  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have been speaking with Mrs. [redacted] regarding her GE microwave and possible resolutions. Although the microwave is 9 years old and out of the manufacturer's warranty, we have offered to discount the labor charge by 50%. ...

Another option that I've provided the Pezzuti's is a very substantial discount into a brand new model which would come with a brand new 1 year warranty.  I also offered to give them an additional year warranty (total of 2) at no cost to them as a good will gesture. I am waiting to hear back from them on their decision.  I told them that these offers are good for 30 days and will expire on 9/12/16.  Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s case.I spoke with Mr. [redacted] this week and apologized for the trouble he’s had with not only his GEdishwasher but obtaining GE service as well. Due to the length of time this issue has taken to get resolved, I have agreed to offer a...

buyback for the unitcost, plus tax.  I informed Mr. [redacted] that the delivery company will contact him in approximately 5-7business days regarding the pick-up of the dishwasher (which will need to be disconnected) and drop- offthe check.  I told him to call me if he had any questions or concerns. Please contact me if there are any questions or if I can be of further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE microwave. She informed me that [redacted] Service has already ordered the parts for the repair.  She is supposed to let them know when the...

parts have been received so a follow up call can be placed. Although this unit is out of the one-year warranty, I agreed to see if there was anything further I could assist with after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I have spoken with Ms. [redacted] regarding the issues with her GE range. Please be advised that GE is working on shipping Ms. [redacted] the parts required for the scheduled repair on March 21, 2018....

 Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]