Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation. The unit in questions is currently scheduled to have repairs completed on 4/18/18.Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait...

for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke to the consumer today and apologized for the amount of time it took to determine that her new dishwasher was non-repairable.  I also apologized for the lack of communication from the delivery company.  On 9/2/16...

we delivered and installed a new dishwasher at no cost to the consumer and hauled away the defective unit.  I have also extended her warranty on the new dishwasher by another year giving her 2 years of coverage.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 11136281, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Tuesday, February 23, 2016 I received a phone call and a voicemail from Ms. [redacted] at 9:56 AM.  I returned this phone call at 11:19 AM and had the opportunity to speak with Ms. [redacted].  As she picked up the phone, she mumbled quickly through a "scripted" apology, which I felt was anything but sincere. I explained to her that the technician had come out to service my refrigerator last week and that it was now working properly (and I stressed to her that this was only for the time being).  I communicated how frustrated I was with the repeated service calls that I have had to endure.  I stated again that I wanted a replacement product and an extension on my service warranty or commitment letter.  She responded, saying that there was no way to get a replacement item at no cost, and that my commitment letter for free service on the product was good until April 18, 2016, and to call back if I had any problems within now and that time frame. I told her how I'd had repeated major problems with the product and how the same part was replaced several times.  I also told her how disappointed I was in the company and what they offered to the consumer.   I asked her for a service warranty extension, and she said she was unable to do this.  I asked her to explain the difference to me between a service warrantee extension and a "commitment letter," which is what I have.  She did explain the difference (which is miniscule but that's beside the point) in a very rude and snotty tone.  I was taken aback by her tone from that point on in our brief and utterly disappointing conversation. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that Mr. [redacted]’s washer is out of the one-year manufacturer’s warranty. GE was scheduled for service today (4/22/16) however, Mr. [redacted] had to reschedule the appointment and he is currently scheduled for service...

next Saturday, April 30, 2016.  He has the part that the technician ordered for the needed repair. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 10/17/17 regarding her leaking dishwasher.  I made sure she had the phone number to [redacted] which is an insurance company that handles our product claims.  I requested that she call them as...

soon as possible to begin the claim process to assist with floor and wall damage.  We also have a service call scheduled with [redacted].  I have left the servicer a voicemail to reach out to the consumer to confirm the date and time.  Once service and [redacted] has had an opportunity to see the product then we can determine the next steps.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. Ms. [redacted]’s dealer is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE has reimbursed $115.98 regarding this matter. Please contact me if there are any other questions or if I may be of further assistance.

The dealer has exchanged this unit for the consumer.    Thanks

Please be advised that GE Factory Service was out on Friday, October 14, 2016 to repair Ms. [redacted]'s dishwasher.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing unit in question. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com UPDATEDThank-you for the opportunity to review this consumer’s situation. Mr. [redacted] is in the process of submitting additional information to our rebate processing personnel.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE range.  She informed me that she is returning the unit back to the place of purchase and has bought a different GE model as a replacement. I...

told her to contact me at [redacted] if she had any further questions or concerns. Sincerely, [redacted]Program Manager

I have reviewed the response by this consumer. Our discounted offer remains the same and is good through 5/27/16. Thank you, [redacted]Program Manager

I have agreed to buyback this consumer's washer.

Thank you for the opportunity to review this consumer’s situation.   I left a voicemail with [redacted] and [redacted] today.  I let them know that we have legible copies of the receipt and the removed serial tag.  I will process a check today in the amount of $449.99 made out...

to [redacted].  Once the check has been processed within 24 to 48 hours we will set it up as a [redacted] overnight shipment to [redacted]’s address:  [redacted].   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

we have agreed to a no charge service call to repair this consumers refrigerator

Revdex.com:
I will be open to considering another 42 inch black refrigerator- please contact me with the model options.  Stainless is not an option.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that as a one-time gesture of goodwill GE will reimburse Mr. [redacted] the cost he paid for the GE microwave. A check has been processed for $107.17. Please contact me if there are any other questions or if...

I may be of further assistance. Sincerely,[redacted]