Sun Chemical Corporation

Customer contacted company for repair - dissatisfied with $100 charge

Thank-you for the opportunity to review this consumer’s situation.  Repairs to the unit in question are currently scheduled to be completed on 7/12/17.  Please contact me if there are any other questions or if I may be of further assistance.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  
Please be advised that GE has offered to replace Mr. [redacted] dishwasher with an ungraded model at no additional charge. GE has also agreed to reimburse up to $150 for him to have the unit uninstalled and new unit...

reinstalled.
Please contact me if there are any other questions or if I may be of further assistance.
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today and discussed his complaints.  We have a GE servicer [redacted] out and technically have found no issues with the range.  They have replaced parts in an attempt to provide better...

performance.  We do have [redacted] coming out tomorrow to look at his range.  I will follow up with the servicer and consumer after the service call.      Please contact me if there are any other questions or if I may be of further assistance. *
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  Mr. [redacted] continued to work with GE Consumer Relations.  Confirmation of the necessary repair was received on 10/14/16.  Please contact me if there are any other questions or if I may be of further...

assistance.

Thank-you for the opportunity to review this consumer’s situation. Spoke with consumer [redacted] on Monday 2/29/16.  He explained that he thinks there's a software issue when using his defrost feature.  I recommended we send our Factory Service Technician out to properly diagnose the...

potential issue.  He didn't want to pay our out of warranty trip charge of $99.95.  I offered to assist with parts/labor if the unit did have an issue.  He refused and stated he would live with it.  I explained that he could also select the defrost time and not by pounds.  There's nothing further we can offer the consumer without a proper diagnosis.  Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]
 
 They agreed to exchange the fridge after I called non stop for days. It took 4 weeks to get the refrigerator and there were even problems with the delivery. First the delivery was late so we needed to switch days and then they showed up 6 hours early, luckily I was home!! I received a check for $100 to replace food however the name on the check is wrong and I have not heard back with regards to getting a new check and still have not heard back. I have also taken issue with the company that $100 does not cover the cost to replace food or the fact that I went 4 weeks with no fridge and had to eat out. I am still not satisfied with the outcome or the customer service I received.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] apologized for the trouble he had with his GE microwave as well as the delivery of the new unit. Although the appliance was out of warranty, GE honored a discount on the new unit as a good will...

gesture. Due to the difficulties he had with the delivery agency, I agreed to refund the delivery fee in the amount of $110.  He didn't feel this was a fair and reasonable resolution to his complaint. If he changes his mind, the offer will stand through the end of the business day on 12/30/16. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer's situation. A service call is currently scheduled for 9/16 to inspect and repair the unit. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted] first recommended that we call out the company once again that serviced our appliance.  Then he offered a discount of a new fridge if our current refrigerator was unable to be repaired!  Bottom line is we paid 700 for our fridge to be repaired and its still malufunctioning, the service company replaced and repaired all known reasons for our issue.  To this day it is still unrepaired.  We should not have to pay another 1400-1800 for a refrigerator that is know for this same issue and others, especially one that is less that or almost 4 years old!!.  Perhaps a class action lawsuit is in order!n
Regards,
[redacted]

I left a voice mail on 10/9 and to date the consumer has not returned my call.

Good evening,This email will confirm that Revdex.com No[redacted] may close, as the subject dishwasher was returned to GE for full refund (which check was received by me today and is currently processing.) Thank you.[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dryer. We have ordered the parts necessary for the repair and sent them directly to his home (order #[redacted]).  He will call me as...

soon as the parts arrive to schedule a repairman to come out and fix the appliance.  After the repair has been completed, I agreed to honor him an additional year warranty as a good will gesture. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. The selling dealer is in the process of completing repairs on the unit in question.  GE has issued a $100.00 inconvenience allowance regarding this matter.         Please contact me if there are any...

other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. GE has spoken with Ms. [redacted]'s regarding her complaint. Please be advised that Ms. [redacted]’s microwave was over ten years old and out of warranty. As a gesture of goodwill GE offered her a $25 goodwill certificate to go towards the purchase of a new GE microwave. However, the certificate was issued for $50 in error and GE did reimburse her the $50 for her new purchase. GE will not be issuing Ms. [redacted]’s any further compensation towards a microwave that as over ten years old. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearWhile we were happy to hear that GE is willing to send us a new door, we were very dissatisfied that we are expected to pay the approximate $100 fee to have it installed.  I realize the dishwasher is out of warranty but surely they do not feel that the paint rusting off the door after only 4 years of normal use is acceptable or representative of the quality of their appliances, which we thought we were purchasing.  This is a decent size area of rust on the front of the appliance which looks awful  I'll be happy to post photos if necessary but I do not consider this case to be resolved  Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] today 8/12/16.  According to Mr. [redacted] he's had 1 GE service call earlier this year and states his dishwasher is loud and doesn't believe water is pumping through the upper wash arm.  I offered...

to waive the Home Call fee of $99.59 to have a GE Factory Service Technician out and if additional service was needed I would discount the parts and labor 50%.  He informed me that he has already replaced his GE dishwasher with another brand.  I explained there's nothing more I can do at this point.  Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE microwave. Although we have not found any fault with the current microwave, I have agreed to exchange it for the upgraded model of his...

request at a prorated price. He is going to think about the offer and get back to me. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. I left a voicemail with Angela Serota today in regards to her refrigerator complaint.  A GE technician deemed her refrigerator as non-repairable.  The consumer agreed to an exchange, but unfortunately we didn’t have her...

same exact model in stock in Hawaii.  A comparable unit was agreed upon and delivered.  The consumer refused the refrigerator due to the different feature package.  We then offered to buy back her unit for the full price she paid.  To do so she is required to cut the unplugged cord to the refrigerator and simply email us a photograph of the cut cord so that we know the unit can no longer be used.  We would also need a copy of her receipt from The [redacted] so we can reimburse her and a copy of the removed serial tag from the unit.  We then can send her a full refund so she can purchase another model of her liking.  I’m certain The [redacted] would be more than happy to deliver the new refrigerator and haul away the defective unit for them.  This is our offer and it is final.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]