Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation. The consumer’s 10 year old refrigerator is under an extended [redacted] through [redacted].  On 8/9/16 [redacted] offered a cash settlement per the terms of their plan in the amount of $2,703.68.  The consumer rejected the...

offer.  The [redacted]r, ** Appliance,  **reed to complete the repair on the sealed system.  The initial [redacted] call was scheduled for 8/30/16 however the consumer rescheduled the appointment for 9/10/16.  The [redacted]r arrived at the consumer’s home a day early on 9/9/16 and the consumer declined the [redacted] because of wanting 2 technicians instead of 1 to conduct the repair.  The consumer notified [redacted] that they are now seeking repair outside the extended [redacted].  [redacted] has made several attempts to speak with the consumer by phone, but have been unsuccessful.  The consumer will need to call [redacted] to have the repair rescheduled and completed or accept the cash settlement.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble they've had with their GE refrigerator. He's informed me that the unit has been removed from his home and now replaced with another brand. We have sent a check in the...

amount of $100 to assist with a food loss claim as a good will gesture. Unfortunately, without the unit, we can not offer any further concessions at this time. Please contact me if you have any further questions or concerns.  I can be reached directly at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager

I have talked to this consumer and listened to her description of the spin cycle and confirmed the unit is working as designed.  This is what our technician explained to he when we ran a service call as well.  I will pass her comments on to our design team because she thinks the unit...

spins too fast.

Thank-you for the opportunity to re-review this consumer’s situation. GE dispatched a service technician to the home to inspect the unit on a no charge basis.  GE advised that the unit should not be used due to the broken glass cooktop.   Please contact me if there are any other questions or if I may be of further assistance.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
The refrigerator in question has been repaired.  
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
They have called while I was sleeping.  I do not want to just hear "THIS IS BUSINESS"  Something is wrong when an $8.00 part cost me $236 with the maintenance call is EXTRA and not included in the bill as part of the cost after being told it was..

Thank you for the opportunity to re-review this consumer’s situation.  Ms. [redacted] was originally given a week to make her decision however, she declined the offer multiple times. She also would not take down the replacement model information nor contact information. Should she wish to accept the offer it will be open until close of business July 26, 2016. The replacement model would be [redacted] for a cost to her of $537.79. If she chooses to accept the offer she is welcome to give me a return call at [redacted] between 8:00-5:00 EST to process. We will process the order with a MasterCard or Visa. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I stand my ground on the wanting the upgrade fee back of $600. GE would spend the same amount paying a contractor that I am suppose to find and be reimbursed for. As well as sending their tech out....  So again I asked for my upgrade fee back. We already spent $6700 on your stove.
Regards,
[redacted]

This consumer has not responded to my voice mail from 11/16

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of replacing the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   I spoke to our delivery agent and there were having trouble locating the consumer’s order.  They assure me that once they have located the order they will reach out to the consumer.  I spoke with the consumer yesterday 11/30 to apologize for the delay and to let them know that the delivery agent will be reaching out to them asap.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

we have agreed to exchange this consumer's washer dryer combo.

Thank-you for the opportunity to review this consumer’s situation.   GE has offered to refund the purchase price of the unit in question and have it picked up at the same time.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] and agreed to reimburse her for the GE range part and labor totaling $308.69.  A check will be processed and mailed to the consumer.    Please contact me if there are any other questions...

or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thanks for the fan replacement but the fan is being changed every one-two years, so logically that should not be the root cause of the problem. And when the problem reoccurs, all our food would ruin again and we will not be able to use our refrigerator until the repair.  We are requesting a permanent solution.
Regards,
[redacted]

[redacted]...

[redacted]Yes it was resolved and the chairman at GE [redacted] was wonderful and very helpful. Thank you Revdex.com for helping resolve this matter. Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This response does nothing but confirm my situation. I'm very much aware that the unit was picked up. It was delivered back to me on 7/8 with the same problem I've had four times now -- a bad condenser that was replaced. These two units have now had THREE condensers each. I bought them in 2014. Furthermore, customer service from GE as a whole has been atrocious. At what point do we decide enough is enough? I am asking for new units to replace these. At this point, how much have you all spent fixing these bad units? How much confidence can I really have that I won't have the same exact problem next year, making it three years in a row? I paid too much money to spend half my summers with no AC and constantly on the phone frustrated to GE.  Obviously there is a problem with these units (at least, I should hope that GE doesn't normally manufacture such shoddy appliances). Just replace them. This is ridiculous  
Regards,
[redacted]