Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has authorized The [redacted] to replace Ms. [redacted]’s washer. The replacement order has been processed. Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

We have exchanged this consumer's refrigerator.

Thank-you for the opportunity to review this consumer’s situation. Ms. [redacted] has replaced the unit in question.  GE would have worked with Ms. [redacted] on a discounted replacement but that turned out to be not an option.  GE is not agreeable to repairing the unit in question. ...

Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE has issued a reimbursement for the product in question.        Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I spoke with Mr. [redacted] and advised him that GE would be replacing the dishwasher due to excessive service. The replacement order has been processed.
 
Please contact me if there are any other questions or if I may be of...

further assistance.
 
Sincerely,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question.Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.
Please be advised that GE has agreed to replace Ms. [redacted]’s washer under the one-year manufacturing warranty as it is not cost effective to repair at this time.
Please contact me if there are any other questions or if I may be...

of further assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The company's proposed resolution does not address the month without the appliance purchased in good faith (caused by GE's negligence in rectifying the problem within a reasonable time) or the expenses incurred by me due to their red tape and delays. While I do accept that they would need to have their company install the the replacement and am willing to accommodate that, I also believe a full refund, in the amount of 157.60,  would be appropriate to compensate for the faulty product, added costs to me, inconvenience of not having use of the microwave and vent I legally purchased with the understanding that it would be in working order, and the excessive delays. They are willing to pay hundreds of dollars (multiple service people, parts, replacement, and travel) to tick boxes. $157 is a small expense toward goodwill after the poor customer service and receipt of a defective product.  An alternative proposed resolution would be a full refund on both GE products (the second item is a dishwasher,  Item # [redacted] Model # [redacted]) purchased at the same time (and both still under warranty) and a return of  the appliances to GE, thereby terminating any further relationship with this company. I'm uncertain if this portion of the response is public or private but I do have a receipt for all GE purchases I made, available if needed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I will not accept the response as the issue being resolved because I do not know that the repair that was done today will fix the refrigerator or that it will meet temperature I would not say issue is resolved until it is meeting the correct temperature s recommended by factory settings the temperature has decreased on both the freezer and refrigerator since the repair was done this morning but still not at setting temperature  currently freezer is at 28 and fresh food at 56 . I know it takes 24 hrs to get to correct temperature I am hoping tomorrow morning it will be meeting temperature . GE did send me a check for 125.00 to purchase a compact refrigerator as promised but I would like the refrigerator I purchased to work as it should and I cannot keep missing work and losing pay  for future repairs today makes five visits since 8/12/2017 . 
Regards,
[redacted]

Thank you for the opportunity to re-review this case.Please be advised that the phone # previously given is the correct telephone number.  Again, I am happy to discuss the situation further and he is welcome to give me a return call at his convenience at [redacted] between 8:00-5:00 EST. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reimbursed this consumer for his service call.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] on multiple occasions.  I've discussed his concerns and have forwarded them to our product quality teams. He also informed me that the dealer provided him with a brand new washer and...

dryer. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   Please be advised that as a one-time gesture of goodwill GE has agreed to send [redacted] two [redacted] water filters.   Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with getting his GE washer repaired. We have a service call currently scheduled for Monday, 3/14 from 1-5 with a request to run it after 3:30.  I am waiting to...

hear back from him to confirm if this day works with his schedule. I can be reached at [redacted] anytime today between 8am - 1pm EST. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the...

response made by the business in reference to [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]  [redacted]  [redacted]
 [redacted] with GE made contact with me by phone.  The attempt to repair the washer on Sat., 6/10, was not possible as the parts GE repairman ordered was incomplete.  More parts ordered and another appointment is scheduled for Friday.
Regards,
[redacted]

I spoke with the water heater team again and have been informed that there is nothing further we can assist with at this time.Thank you, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I spoke with Mr. [redacted] on Friday, 4/29/16 and agreed to exchange his dishwasher with the most comparable unit: [redacted] He was going to review the model either online or in a store and get back to me. I am waiting for his...

call back before processing the order. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Issue resolved.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE range. Although the unit is out of warranty, we agreed to give her the part at no charge. She will call her warranty company once it's...

received to set up the repair. I told her that I would follow up with her after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager