Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.
 
GE technician arrived this morning 7/1 and will overnight the part needed for repair.  Ms. [redacted] stated she would install the part.   
 
Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
[GE called us once. We responded and left a message on a voice mail. This call was not returned.  GE also sent an email, it stated that if we did not reply they would consider the case closed. I responded to them letting them know that we are not using the dryer and feel it is a fire hazard. The day after their repair the dryer shut off within a minute and was very hot on the sides.I feel they should replace the unit. it is unsafe.]
Regards,
[redacted]

Service is scheduled for 11/20    I left her a voice mail today 11/16

I have spoken to this consumer and we are working out a solution.

We have completed in-warranty service for this consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are not satisfied with General Electric's Resolution as they have yet to give us a firm figure to repair a damaged dryer part due to poor assembly by their Company and Inspectors.  We request a technician out to diagnose the cost at their expense since we honestly feel this problem was related to poor workmanship by General Electric.  We are only asking to be treated fairly.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of reimbursing the purchase price of the unit in question and having it picked up. Please contact me if there are any other questions or if I may be of further assistance.

I have re-opened the incident and will wait for Mr. [redacted] to return my phone calls.  I can be reached at [redacted] anytime between 8am - 2pm EST.  If he has any other phone number of where he can be reached other than [redacted], please let me know.  Thank you, [redacted]

Thank you for the opportunity to review this consumer's situation. I have tried calling Mrs. [redacted] on two different phone numbers but there was no answer and no place to leave voicemails. I do see that she is scheduled for repair tomorrow from 1-5. I will follow up after the repair.  If she...

would like to discuss this further before service is ran, I can be reached at [redacted] anytime from 8am - 1pm EST. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   The company has been “checking for the part” for 6 weeks!! This is the same response I’ve gotten a thousand times. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is false, I have not been contacted on 2/20/2018 are any other time by the business.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of issuing a check in the amount of $150.00
regarding this matter. Please contact me if there are any other questions or if I may be of
further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have agreed to concession the parts required to complete repair for this consumer.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I returned her call today and left a message but she did not attempt to call me back.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]In reference to Complaint ID #[redacted] about GE Cook Stove Serial #ZF252191; Model #[redacted]Received email from Revdex.com on 12/10/16 indicating complaint had been resolved due to me not contacting you back.  (not resolved, and I DID try to contact Revdex.com on 2 occasions)Called Revdex.com around December 22, 2016. I decided to wait until after the Holidays.During the Holidays, GE called me to inform me that under NO CIRCUMSTANCES would I receive a new stove.The last technician that looked at the stove, said it was wired incorrectly and sent a report to the company that does the wiring and a copy to GE.  I assume that was what prompted GE to call me.I am 83 years of age. I do not necessarily recognize prompts sent to my email directing me to go to a different site to look at messages.  If this caused me to miss responding to Revdex.com, please forgive me.We find it difficult to understand that a company such as GE would be comfortable with lifelong consumers of GE products simply being told that "yes, we sold you a defective stove, but you're stuck with it...tough luck."We would like to remind GE of that old adage about consumers...a happy customer tells about 2 people, while an unhappy customer tells about 10+ people.  We could not be more unhappy with GE and the piece of junk stove that will be the last dime we spend on anything from GE.Where do I go from here?Thank you,[redacted]

Thank you for the opportunity to review this consumer’s situation.   Please be advised that Mr. Mclean and I have exchange multiple voice messages but unfortunately have been unable to discuss the complaint. I am happy to discuss the issue further and he is welcome to give me a return call at...

his convenience at [redacted] (8:00-5:00 EST).   Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE will be reimbursing Mr. [redacted] for the service charges he paid to have his washer repaired since the unit is still covered under the one-year manufacturer’s warranty. Please contact me if there...

are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE will be replacing Ms. [redacted]’s refrigerator under the one-year manufacturer’s warranty.Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]...

[redacted]