Sun Chemical Corporation

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Talking with the GE rep was way less than what I expected, I feel this company owes me and my wife for all the aggravation, about 20 hours of our time (min) and to have our carpet cleaned after handtrucks were in and out of my house so many times. I feel $200.00 would be appropriate and that is just to clean the carpet, not all the time. At least maybe I can take my wife out on GE for unloading the refrigerator so many times only to reject the appliance because of damage, not freight damage, they were boxed with damage and having her kitchen torn apart so many times. Its sad the other product line all came in undamaged but GE just couldn't get it done. VERY SAD. I also feel they owe the retailer for all their troubles, but that is between them. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We are currently waiting for the GE representative to return from vacation on or about the 2nd of January of the new year.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution of issuance of the rebate would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with [redacted] and informed him that a service company will be coming out to his home to access the washer this Thursday, 3/16 at no charge.  I will follow up with him afterwards to see how we will move...

forward. Please contact me if you have any questions or concerns. Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has inspected the unit in question and found it to be working
properly.Please contact me if there
are any other questions or if I may be of further assistance.

we have agreed to send her a check in the amount requested

we have agreed to a no-charge service call for tomorrow.

Thank you for the opportunity to review this consumer’s situation. Today 10/31/16 I scheduled a no charge service call for [redacted] at the earliest opportunity on 11/17/16 between 8am and Noon.  Jamie accepted the service call.   Please contact me if there are any other questions...

or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[GE Appliances ignored the fact...

and didn't admit the product defects. They refused to solve the problem.]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. GE completed the recall repair at no charge on 6/6/16.  The consumer wants another service call at no charge.  The consumer’s dishwasher is going on 12 years old and we will not be offering anymore service calls at no...

charge.  However we did offer to schedule a service call.  GE also offered a 30% discount into a new comparable GE Profile dishwasher.  The consumer refused.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

I just left Mrs. [redacted] a voicemail in hopes that we can discuss this further. I will send another update after I touch base with her. Thanks, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
The refrigerator was repaired on August 11th, replacing it he same parts.   I am still looking for a full refund on it.  This repair, like all others, will only last a few weeks and the problem begins again.  The refrigerator will not dehumidify and creates all fresh milk, veggies, cheese etc to spoil within 3 to 5 days due to too much moisture and warm temperatures.  Temperatures run between 40 tO 50 degrees
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted]'s fiancee' and apologized for the trouble they've had with their microwave as well as the trouble they've had in getting the unit returned. As long as I receive the Good Will Certificate mailed...

back to me, along with the original serial sticker off of the microwave, I have agreed to refund her for the original unit price, plus tax. She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.September 17, 2016What [redacted] is saying in their latest response to the Revdex.com that  "The consumer notified [redacted] that they are now seeking repair outside the extended [redacted]" is a lie. It is also a lie when [redacted] said that "The initial [redacted] call was scheduled for 8/30/16." Since the end of June 2016, when our refrigerator stopped working, four different technicians have come to our home to check the unit. The last appointment was rescheduled  for a Saturday because we can't afford to take any more days off work for nothing. When Saturday, September 9, 2016 the ** technician showed up at our house he told us that, since he was by himself and that due to the size of the unit, there was a distinct possibility that he could dam**e our kitchen or the unit and that we needed to sign a liability weaver if we wanted him to do the job. He told us that the right thing to do would be to ask for a second person to help him move the refrigerator to do the job and thus avoid any possible dam**e. We **reed. We didn't want any dam**e done to our flooring, walls, cabinets, counters, or unit. What was a week more waiting for the refrigerator to be fixed after our family has been waiting patiently for more than two months? He told us he was going to request a second person and he rescheduled coming back to our house Suturday, September 16. He superficially checked the unit in and out, verified that it  was clean and without any dam**es, turned the unit on, and told us to keep it that way.  By the way, this was the same technician that, according to [redacted], did not know how to repair the unit. Even [redacted] acknowledged it in one of its answers to the Revdex.com went they stated that "[redacted] dispatched ** Appliance to perform a di**nosis of Mr. [redacted]'s refrigerator on 7/5/16 which revealed a failure of the sealed system. ** Appliance notified [redacted] they are unable to repair the sealed system and recommended an Original Equipment Manufacturer (OEM) authorized [redacted]r." Which is the same company and the same technician that they are sending back to our home. Saturday, September 16, 2016 came and went an ** did not showed up. Sunday, September 16 when our niece opened the freezer she told us that it was full of mold. We could not believed our eyes. The freezer was clean and dry before the ** technician turned the unit back on. Now we have a broken, unhealthy, and dangerous refrigerator sitting in our kitchen. Our refrigerator broke at the end of June 2016. Our family has been for more than two months without our refrigerator. It is about time that [redacted] stops fishing for the cheapest company in town to fix our refrigerator. Four different people have come to our house, checked the unit promised to come back to do the repair but somehow disappeared. We have the feeling that they don't know what is wrong with the unit or [redacted] is not willing to pay what an authorized company is asking for to repair the unit. One of the technician was confirming to us what was "vox populi" across social media. He said that what [redacted] does is to look for the cheapest "provider" they can find and that [redacted] has a hard time finding qualified providers willing to work for them. Maybe that explains why **, the company that said could NOT repair our refrigerator in the first place, is now the one chosen by [redacted] to repair it.We want honest answers to our previous response to the Revdex.com on September 3, 2016 not more responses that are inaccurate and misleading. 0ne more time, this is what we want: Our refrigerator to be fully repaired and in working condition. (Now, also free of mold.)An explanation why ** Appliance is now going to try to repair the refrigerator when, Mr. [redacted]  writing  to Revdex.com on behalf of [redacted] Corporation ("[redacted]") said that, after "[redacted] dispatched ** Appliance to perform a di**nosis of Mr. [redacted]'s refrigerator on 7/5/16 which revealed a failure of the sealed system. ** Appliance notified [redacted] they are unable to repair the sealed system and recommended an Original Equipment Manufacturer (OEM) authorized [redacted]r." Being compensated for all the inconvenience caused by the way that  [redacted] has handled this case: More than two months and counting without refrigerator, four days so far wasted waiting at home for a technician, summer vacation canceled, time expended writing e-mails to [redacted], GE, and the Revdex.com and numerous times talking on the phone with them just to mention a few.Assurance that the GE 12 year extended [redacted] on parts has not being voided.An apology from GE and their acknowledgement that what they are doing is wrong.After the ** technician's visit on September 9, 2016, we are adding:6.  If [redacted] insist that it does not want to pay for a second person to help the ** technician, is [redacted] willing to pay for any dam**es done to our kitchen or our unit because just one person is trying to do the job so [redacted] can save some money?  What about the health risks of using a refrigerator full of mold? Please, no more phone calls, tell us in writing, e-mail is fine, if you are willing to pay for the dam**es and all the inconvenience. Even better, find an authorized company with technicians that really know how to fix a top of the line GE Monogram or replace the unit at not cost to us.Finally, how long does [redacted] think it can keep a family without a refrigerator? Who is going to compensate us for all the stress, inconvenience, wasted time, and abuse that our family has been and still continues to be subjected to? After all our family has gone through, we feel very strongly that [redacted] not only has a LEGAL OBLIGATION but also, and, we dare to say, more importantly, a MORAL OBLIGATION  to do the right thing in this case.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again, Our refrigerator's filter housing needed to be replaced and we called GE to come fix the problem.  While fixing it the GE technician damaged both doors.  The company over a 3-5 month period tried sending out 7 different sets of doors to replace the ones that they damaged, but every door they sent was damaged as well.  The told us they could not send anymore doors and can't fix the problem.  Their solution to this problem is basically selling me a refrigerator at their cost.  I will still have to pay close to $1000 to get the same model as the one I have now.  I don't see how this is a fair solution to my complaint.  GE is not arguing that their technician came into my house and caused more damage that they can't fix.  I can't believe we keep going back and forth with this.  The only solution is for them to replace my refrigerator with the same one.I find it interesting in a new report that GE's last CEO [redacted] used to travel in a private jet with another private jet following him just in case that one had mechanical issues.  It is no wonder that GE profits are spiraling downward with customer service like this.  FIX MY REFRIGERATOR SO THAT IT LOOKS LIKE IT DID WHEN YOU ENTERED MY HOUSE THE FIRST TIME OR REPLACE WITH AN EQUIVALENT MODEL!!!  THAT IS THE RIGHT THING TO DO!!!
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. GE service has picked up the consumer’s air conditioning unit on 7/5 after confirming that it was not cooling.  Once the unit has been repaired it will be brought back to the consumer’s home.  I will be following back up...

with the consumer later this week.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dishwasher. Due to the numerous service calls during the warranty period, I have agreed to exchange the unit for a brand new model.  He has...

reviewed and approved the model we discussed.  Mr. [redacted] should receive the new dishwasher in approximately 3-5 business days. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager