Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have left the [redacted] a voicemail and I'm currently waiting for their return call to discuss this further. Please contact me if you have any questions. Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] on 3/15/18.  I explained to him that his unitized laundry unit was WIFI capable on the washer only and not the dryer.  The WIFI port is on the washer.  The washer is fully electronic whereas the dryer is not.  [redacted] also asked if he could start a cycle through WIFI remotely.  Our unitized laundry only allows you to check the status of the cycle and does not allow for commands. Even though the WIFI is functioning correctly, I offered to reimburse [redacted] the $70 he paid through Amazon for his WIFI accessory.  That offer still stands.  All I need is a receipt of the purchase.  I have sent [redacted] an email today 3/19/18 so that he may attach the proof of purchase.  GE will not be offering a full refund on the laundry unit.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to replace Mr. [redacted]’s microwave at no charge under the one-year manufacturer’s warranty. The replacement order has been processed. Please contact me if there are any other questions or if I...

may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We accept the resolution from GE and understand that the parts and labor will be provided to us at NO COST.  In our initial complaint, we also requested that we are reimbursed for the service call to Gershey's in the amount of $95.40.  We hope this will be the end of the problems with our GE dishwasher and for that matter all of our GE appliances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This issue is not resolved I would like a refund Refund or Replacement I will also be contacting [redacted] to get this resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will NOT accept it until I have a replacement. GE promised a replacement would be HERE by now and it is NOT. Today, June 10, they are saying it has NOT even been shipped yet and it will be HERE in 7-10 business days. That is the same thing they told us last Thursday.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that I have spoken with Ms. [redacted] regarding the issue with her GE washer. GE has advised her that the unit has a one-year repair warranty and offered to schedule service for a technician to inspect the unit. At this...

time Ms. [redacted] has not scheduled service.Please contact me if there are any other questions or if I may be of further assistance.  Sincerely,[redacted]

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[GE has sent two defective...

fridges and will not guarantee a 3 year warranty free of charge GE sent two defective fridges. After a lot of back and forth,I was finally able to get them to repair the second defective fridge. GE now has no faith in their product to gaurantee a 3 year warranty seeing as how I am skeptical of their product. They send defective products and should gaurantee warranties.I am expecting GE to have faith in their product and guarantee free of charge a 3 year warranty. Assuming their product is of quality, I should not need the service, costing GE nothing. The warranty is to gaurantee me that I have their assurance of helpful service should I have the fridge fail, yet again. This is a brand new product and already stated with issues.]
Regards,
[redacted]

[redacted]
[redacted] **
  They replaced the parts on the oven and since we haven't had any issues. The microwave and oven are working perfectly

[ The rep for the company contacted me and I...

was  able to negotiate a satisfactory resolution to my problem. I would like to thank you for all your assistance.  It certainly cut through the red tape I was stuck in. ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer [business can make any claims to support their statement. This should be mentioned somewhere not in support of complain. This is quality issue and I cannot accept this response  for such an expensive item. GE is not thinking before responding. Unacceptable ]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s washer is over three years old and out of warranty. As a gesture of goodwill GE has offered him a discount into a comparable model or a discount on a repair. At this time he has not...

accepted either offer. The offers will be open until September 26, 2016 Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for getting back to me.No, the product is no longer under warranty or extended warranty.  I had a service from them in Nov 2015 where they had to remove the pan on the top of the fridge because it leaked.  In the process, they had to remove the pan to change it and according to...

the repairman who came in in March 2016 indicated somebody cut the waterline causing this leakage.  We did not get up there to cut this line so the cut must have been from the previous repair.In addition, after talking to customer relations with GE Monogram, they stated that the repairman never said that and indicated that the 2 areas are totally not related.  I asked that they either send someone back so we can show them it's actually in the same area OR give me an email so I can take a picture to show the leaked area but they refused.The repair man came in and finished the job in 15 minutes and charging us total of $250.88 with parts only cost $23.10.  This is outrageous.Thanks

Thank-you for the opportunity to review this consumer’s situation. I spoke with the consumer on 12/11/15 and discussed her service history.  The local servicer Modern TV has order a smart board for her range and once it's in will call the consumer to schedule a return service call once the parts are in.  If this service doesn't satisfy the consumer then we will look at a prorate exchange option.Please contact me if there are any other questions or if I may be of
further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Although the refrigerator has hit a period of colder weather in Phoenix and is thus working OK for now, I fully expect it to fail once the weather warms again, based on past experience.  GE has logged my complaint but the Revdex.com certainly helped get their attention to a lemon of a refrigerator.
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The service technician who came out to my home and looked at the dryer is not qualified to give an opinion on the engineering design of the lint trap on the dryer. He is simply a repair man. Further, he had a bad attitude! When he called to say he was on the way to come to our house, I told him that the visit was supposed be at no charge. He said he had no knowledge of that and acted like there would be a charge! My son got on the phone and explained that GE would be paying. Initially, he would not look at the pictures of the lint I have (attached)! He tried to blame the problem on the dryer being set to a low temperature on the dial at the time of his visit! Does he think we're stupid?! We told him that we use the high setting most of the time. The temperature setting wouldn't have anything to do with lint bypassing the filter trap anyway! He tried several times to blame the issue on us not cleaning the lint trap after every load even when we told him that we do clean the lint trap after every load! He did say it was A FIRE HAZARD!GE needs to get it's head out of the sand on this issue! I have filed a complaint with the Consumer Product Safety Commission about this problem. I am prepared to file additional complaints with the attorney general in [redacted] AND [redacted] if this cannot be resolved through the Revdex.com. Additionally, I am prepared to file suit against GE in Small Claims Court if necessary.I have tried to work this out with GE directly numerous times. I no longer want to hear from GE directly. GE should only communicate with me through the Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The problem is due to design flaw, such that the technician can not do any repair. Since it is design flaw, that it functions as designed means that it functions as flawed. The technicians agreed that such a design would cause the cooktop working inefficiently, and they told me they had received complaints before. This model has been discontinued possibly due to such complaints. But the manufacture is responsible for resolving the issues due to bad design.
Regards,
[redacted]

I left a voice mail on 6/22, just waiting for the consumer to return my call.