Sun Chemical Corporation

The washer was deemed non-repairable and the dealer is returning the unit.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has approved the rebate for [redacted] Please contact me if there are any other questions or if I may be of further assistance.

GE Consumer Relations has agreed to reverse the contested charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I did not agree to another all day weight time. 8-12 is what we agreed to in conversation this AM. I appreciate your support and assistance with my issue.
 
[redacted]

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mr. [redacted] and apologized for the trouble he's had with the delivery of his appliances.
I have been in touch with the GE store as well as the GE delivery agency.  He is aware that we cannot install or...

remove the refrigerator in his home due to unsafe conditions.  I've informed him that they do not install range hoods either. He understood.  The new delivery date is currently scheduled for 5/29.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] repair replaced fan blower and updated software, but icemaker still does not dispense ice. [redacted] was notified on 2/24/2017 and they are ordering another part. Awaiting followup from [redacted],  [redacted] stated that they would notify GE of status.Would like refund for refrigerator. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I am sorry to hear of the numerous issues Mr. [redacted] has had with one of our parts concerning his GE Double Oven. I have left him a voicemail to discuss this further and hope to hear back from him shortly. Please contact me if you...

have any questions or concerns.  I can be reached directly at [redacted]. Sincerely,
[redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Have not spoken with rep yet so do not have a resolution yet.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.    Based on the situation that occurred GE has determined that GE service technicians will not be returning to the home.   Mr. [redacted] has a 3rd party service contractandthe service contractcompany would...

be the party toassign the job to a different service provider.    Please contact me if there are any other questions or if I may be of further assistance.

We have agreed to buyback this consumer's laundry unit.

we have completed in warranty service to this consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. The consumer’s dishwasher was serviced on 12/23/16.  An email was sent by our GE Consumer Relations team on 12/27/16 and voicemail was left with the consumer on 12/30/16.  We’ve received no response.  I have left...

another voicemail with the consumer today 1/3/17.  Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation.   GE is sending the needed part directly to Mr. Brodigan who will contact the service provider at that time.     Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
I don't have any record of a call attempt being made, and have no way to reach out to that party.  I would be happy to speak with someone on the phone to resolve this issue.  I can also be reached by email. [redacted] 
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I left the consumer a voicemail on 3/6/17.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]