Sun Chemical Corporation

The consmers invoice is valid and they still have an outstanding balance of $97.37.

Thank-you for the opportunity to review this consumer’s situation. GE has declined to make a reimbursement towards the unit that has been purchased.        Please contact me if there are any other questions or if I may be of further assistance.

I have spoken to this consumer.  Our customer relations did offer to send the part at no charge but the consumer had already replaced the GE unit with another brand.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I have tried to reach Mr. [redacted] but unfortunately I had to leave a voice message. I am happy to discuss his concerns further and he is welcome to give me a return call at his convenience. I can be...

reached at [redacted] between 8-5:00 EST. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE offered to send the needed parts for repair at no charge to assist the consumer in the overall repair cost.  Consumer agreed and will have someone install the parts.     Please contact me if there are...

any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE range. He informed me that the unit has been fixed and is not in need for any repairs at this time. I have cancelled his service visit and offered...

to have the parts picked up and returned back to General Electric. I told Mr. [redacted] to contact me if he has any further questions or concerns related to this appliance.  I can be reached at [redacted] anytime from 8-2pm EST. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation. Please be advised that I tried to reach Mr. [redacted] on December 11, 2015
but unfortunately I had to leave a voice message. I am happy to discuss his
concerns and can be reached at [redacted] Please contact me if there...

are any other questions or if I may be of
further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the dishwasher in question.Please contact me if there are any other questions or if I may be of further assistance..

Thank-you for the opportunity to review this consumer’s situation.  Repairs to the unit in question are scheduled to be completed on 4/17.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  It is a shame that their customer service department wasted 4 months of my time. For GE as a company they would really benefit from improving in that area.  As I told [redacted] their twitter feed is constant negative comments, and that should scare them.  I am optimistic after speaking with [redacted] that this issue is resolved. I have been authorized to get my dishwasher replaced with a newer model.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is an unacceptable offer because using a frying pan on a stove is within normal use and if it scratches that easily than it must be sub-par quality.  The stove is 5-6 months old, purchased in Nov/Dec timeframe and hold up longer.  I would like this replaced free of any charge as it doesn't specifically state scratches aren't covered.  Unless that specific verbiage can be shown to me, this falls under "normal use" and is covered.]
Regards,
[redacted]l

Thank you for the opportunity to re-review this consumer’s situation. Unfortunately, GE cannot send the parts requested by Ms. [redacted] at no charge. Again the refrigerator is nearly six years old and out of warranty. The discount offered is as a gesture of goodwill and what GE can offer to her. It is her decision if she would like to accept the offer or not. If she can get them cheaper online than the discount offered to her by GE then she may decide to purchase them from another source. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.  Ms. [redacted] will be forwarding pictures of the areas in question.  We will be speaking again after the holidays.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I spoke with Mrs. [redacted] yesterday and apologized for the trouble she's had with her GE washing machine. I told her that I would keep watch of the parts order ([redacted] tracking# [redacted] since her service call is scheduled for...

Friday morning.  I have also issued a one-year letter of commitment (extra year warranty) as a good will gesture.  She has accepted this as a fair resolution to her complaint. Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE Consumer Relations has confirmed that the refrigerator in question
has been repaired. Please contact me if there
are any other questions or if I may be of further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes, I agreed to pay a fair amount which was acceptable to GE as well as myself. I appreciate GE's quick response on the issue. Thank you Revdex.com for providing the platform.

GE has offered to fix the dryer at no cost. Issue resolved.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am waiting to hear back from [redacted] regarding this complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied, as the technician in fact went to my house on September 30th, replaced a part that was suggested by their engineering office and the icing problem continues. I gave the repair 6 days to see if the part would correct the problem. Cleaned out the previous ice, but new ice has formed.
Regards,
[redacted]