Sun Chemical Corporation

We have agreed to send a goodwill certificate in regard to the washer and repair the dryer at no charge.

Thank you for the opportunity to review this consumer’s situation. I spoke to [redacted] on July 14th 2016 and after reviewing her service history and unit failures GE has agreed to replace both her room air conditioners at no charge to the consumer.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dryer. I provided a few options for resolution.  She chose to take the refund of the home call fee vs. discounted repair.  I...

have issued a check in the amount of $108.95 which she should receive in 5-7 business days.  She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of reimbursing the purchase price of the product and having it picked up from the home.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   I spoke with Mr. [redacted] today 5/9/17 and offered to schedule a Factory Service Technician to come out to diagnose the issues he was experiencing.  He requested that we waive the Home Call fee of $99.95.  His unit...

is nearly 7 years old and nearly 6 years out of warranty.  I refused to waive the Home Call fee.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I spoke with Ms. [redacted] last week and apologized for the trouble she's had with her GE washer. Although the unit is out of the one-year manufacturer's warranty, we have agreed to exchange this unit for a comparable model at no...

charge to her.  The order would have to be generated directly through me.  The original washer would have to be picked up and scrapped at the same time our delivery company brings the new one out to her. We have been in discussion regarding a few features on the washer and hope to touch base soon to get any further questions answered. Please contact me if you have any further questions or concerns.  Sincerely, [redacted]Program Manager

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GE replaced our stove. It was delivered yesterday with an upgraded model. It works perfect . They did a great job once I got the right person involved .

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has agreed to waive the home trip/diagnosis fee for a GE technician to inspect [redacted] dishwasher due to cabinet damage from the unit. He is scheduled for service on May 22, 2017. Please...

contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Dear GE Representative,
My GE Profile Refrigerator was serviced three (3) times in total.  First by a GE serviceman who said that there was nothing wrong with the refrigerator on 6/17/15.  That night the temperature kept rising in the refrigerator so I called again to have a GE Serviceman come back on or about 6/18/15.  By this time, I had experienced food loss due to the low temperatures that the refrigerator was operating at 34 degrees freezer and 48 degrees refrigerator section.  When the second GE serviceman arrived on 6/18/15, he did not diagnose the problem either and I called a third time for a service technician.  When the third (3) service technician came to service the refrigerator on or about Monday, 6/22/15, he said that the refrigerator has a slow leak in the line that is in a sealed compartment and the amount to fix was closer to $1,000 or more. 
My complaint will not be satisfied until GE Service refunds the amount for the service call of $95 I believe is the amount.  I was inconvenienced 2 times by GE service technicians that do not know basic troubleshooting. That is to check coolant level.
I like GE products but the direct GE service program needs some help.
Regards,
[redacted]

Please be advised that GE has agreed to replace [redacted] washer under the one-year manufacturer's warranty. The order has been processed.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that I am working with Mr. [redacted] to review some receipts to see how GE can assist him with his Revdex.com complaint.  Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. Please be advised that as a one-time gesture of goodwill GE has agreed to replace Mr. [redacted]’s microwave. The order has been processed. Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

The consumer's microwave was manufactured in May of 2013, then installed and registered in this consumer name in September of 2013.  The unit was past the one year warranty at the time of the disptuted service call.  This is why the consumer was charged. ...

However, as a goodwill gesture I am reversing the service charge the consumer is getting billed for.

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the purchase price of the product and at the same time having it picked up. Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I spoke with the Consumer Relations Manager and requested a full refund for my laundry expense of $130 and an extended 2 year warranty. So, no I am not satisfied by the response from GE. I think it's sad that a company of GE's size, longevity, and resources cannot guarantee that their appliances will work for at least three years. This company has not come close to reimbursing me for the time and money I have lost due to its malfunctioning washer.  ]
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. I have left a voice mail with my name and phone number.  GE Consumer Relations had been actively working with Ms. [redacted] as well. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer¿s situation. I tried to reach Mr. [redacted] on December 15, 2015 but unfortunately I had to leave a voice message. Please be advised that the unit is over seven years old and out of warranty. A GE Factory Service technician was out on December...

10, 2015 and gave Mr. [redacted] an estimate to repair both the refrigerator and range but he chose not to proceed with the repair. Mr. [redacted] scheduled the service appointment online himself and was aware of the trip/diagnosis charge. The charge is a valid charge and therefore GE does not agree to reverse the charges and he is responsible for payment. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 
Due to Mr. [redacted]'s travel plans he requested a change in his service call scheduling.  We accommodated Mr. [redacted] and will be out to inspect his microwave on Monday 7/27.
 
Please contact me if there are any other questions or if I may be of further assistance.