Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I won't be buying anything GE and my family won't either. They Lost a lot of respect and business. Hopefully strangers will see this and not buy from them either.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business told me that I had to use their repair man. If it was a parts only situation I should've been able to use someone of my choice who would've been a lot less expensive. They sent the person who repaired my water heater and told me that it would be $99. That is my complaint. When the gentleman arrived he then told me he was charging an additional fee which made it $219.  I have since contacted a local repair man who indicated that his charge would've been $120. Therefore GE's repair man is charging 100 more dollars than a local repair man would have. So they left me zero choice but to use their person who once again charged more than $15 per minute.  So while they indicate that the part was of no cost to me obviously they inflated their charges to offset it and then insisted that I used someone of their choosing. The issue here is that they forced me to use their repair man, told me it would be one fee and then bait and switched me once the person arrived. That is poor business. That is dishonest business. And it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to me. I've been given nothing but the runaround by this company and no one is taking responsibility for their a me once the person arrived. That is poor business. That is dishonest business. And it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to me. I've been given nothing but the runaround by this company and no one is taking responsibility for their error.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
I have not gotten the replacement unit, but what has been promised is that they will locate the exact same model of the unit that I originally purchased but WORKING... and install that for me.  IF they do this (replace the non working unit with the same make and model that I originally purchased from the store here) and assist me with transferring the extended warranty to the replacement unit that I purchased with the original purchase, this is acceptable.

Thank-you for the opportunity to review this consumer’s situation. A service call was scheduled for 3/28/16 to address the dishwasher leak/door issues, but the parts had not arrived.  Once the parts are delivered [redacted] Power Service will return to complete the repair.  GE will follow...

up with the consumer once the repair has been completed. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I am sorry for the trouble Mr. [redacted] has had with his GE oven.  I left him a voicemail on 8/1 to discuss this further but I have not heard back. I agree with the offer that consumer relations honored to him.  The...

provided the part (which retails for $150) at a discounted rate of $65 plus tax and shipping.  I feel that the offer is fair. If Mr. [redacted] would like to discuss this further, he can reach me at [redacted] anytime between 8am - 2pm EST. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and,...

if it does, will consider this complaint resolved.
Regards,
[redacted]
They did finally respond over a week later and that was only after I posted on their Facebook page, wrote the Attorney General's office, the Revdex.com and posted on other Social Media.  A Social Media Specialist from GE finally took action and got things resolved.  Also GE doesn't let you know there is insurance for your food that has perished.  I found out quite by accident in talking to customer service.  Our case manager never did call.  the number of hours that it took to resolve this was extensive and exhausting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it...

does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that Mr. [redacted]’s GE Hybrid Electric Water Heater is out of warranty. GE has offered to assist him with service at no charge or a prorate discount into a new unit. Mr. [redacted] has accepted to have service and is scheduled with GE Factory Service for May 6, 2016.Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.GE is not agreeable to replacing the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, I am confident that [redacted] never read the full Revdex.com complaint I filed because of her lack of understanding what it entailed.My attempt to reenact the events as they happened fell on deaf ears because she refuses to acknowledge the fact that the dishwasher is defective.[redacted] insisted that this defective product was only serviced once in JUNE of 2016 and remarked that it was an INSTALLATION ISSUE not a LEAK like I reported.[redacted] insisted that a service technician was NOT sent to my home by GE in NOVEMBER of 2016 after I provided her with the service call number given to me by the technician on that day AND informed [redacted] that I had an email from GE confirming that service appointment. That NOVEMBER service call was ALSO for a LEAK and rebutts the INSTALLATION ISSUE theory. This defective dishwasher has been slowly leaking for six months now.[redacted] insisted that I never logged a complaint with GE when in fact, on November 14th, 2016, I spoke with [redacted] at the GE customer complaint department.[redacted] was the same GE representative that offered to extend my manufacturers warranty three months. She made this offer in lieu of a new dishwasher for the FACT and IN HER WORDS, that I had not logged THREE service calls required to submit a claim for an exchange. This information was also confirmed when I spoke to the [redacted] & [redacted]'s customer service agents as well.[redacted] inisisted that this "three service call" requirement does NOT exist and that she has no idea who told me this.[redacted] went on to say that there wasn't a set number for service calls before they deem it to be defective.1-Why the discrepencies ? How can two representatives provide two different policies ?2-Unlimited service calls ? How many times will the technician come to my home and use spit and glue to hold my machine together ? Until the one year manufacture's warranty is expired ?In Conclusion, I find it amusing, yet baffling, how a $50 BILLION dollar company answers a Revdex.com complaint with a SERVICE CALL resolution which I AM ENTITLED to at any time during the one year of purchase with a call to the GE customer service phone number ?!?!Unsatisfactory, Unprofessional and Insulting. 
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]   Sorry  I   did not  get  back  to you on  time.  I am  very satisfied   with  the  replacement   dryer.  My case #   [redacted]  [redacted]  *  [redacted]  [redacted]  *  [redacted]  [redacted]

we have agreed to exchange this consumer's washer.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 I am sorry, but I have not received a call from the company. If they are phoning me, then they should identify themselves when they call, I received so many phone call from number that I don't know so I leave my answer machine on. The company should at least say something when the machine comes on so that I can know who is calling. Thank you

Thank you for the opportunity to review this consumer’s situation.  Please be advised that a GE Factory Service technician was out to Ms. [redacted]’s home on 3/29/17 and found no fault with the refrigerator. Please contact me if there are any other questions or if I may be of further...

assistance.  Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation. Please
be advised that Ms. [redacted] is scheduled with a GE Factory Service technician for
Monday, October 26, 2015 between 8-12N for both the dryer and range. As a
gesture of goodwill for the missed service appointments GE has...

offered to send
her a one-year letter of commitment for repair on both the dryer and the range
and also issued her a check for $50 for laundry expenses.Please contact me if there are any other questions or if I may be of
further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that GE [redacted] was out on July 16, 2015 to service Ms. [redacted]’s refrigerator. As of today the unit has been repaired and is working properly.
 
Please contact me if there are any other...

questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation.  GE had offered to replace the unit in question on a deeply discounted basis.  That offer was declined.  Please contact me if there are any other questions or if I may be of further assistance.

Yes, I have received the pan, but it did not fix the issue.Thanks![redacted]Sent from my iPhone

Thank you for the opportunity to review this consumer’s situation. I spoke to [redacted] today July 18th 2016 in regards to his refrigerator.  He has a service call performed by our GE Factory Service Technician on Friday July 15th.  We replaced a main board.  We also discounted...

the parts and labor 25% even though his unit is 3 ½ years old.  I offered a Letter of Commitment that if he should have any issues over the next year with his refrigerator we would cover the entire service call at no charge.  He declined.  We feel this offer is very fair.    Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have replied to GE by email and they (GE) has not satisfied my request. Thus I contacted the Revdex.com. I seek satisfaction in having a new microwave to replace the defective and faulty appliance that this complaint is concerning. Once GE admits that they will replace the microwave this complaint will be closed. Thank you GE and the Revdex.com of Louisville for your continued communications. But please let's stop wasting valuable time and resolve this now.]
Regards,
[redacted]