Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] today 11/17/17.  Due to no success in locating a servicer I have agreed to a no charge exchange into a new dryer.    Please contact me if there are any other questions or if I may be of...

further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been without a washer since 9/28/15 and NOW you admit to having no certified tech here and want me to find a tech. [redacted] your worker at the call center stated that if tech is not certified by GE it null and voids the remainder of the warranty, true or not? If I could have called another tech without voiding the warranty why has this gone on this long. I have spent at least 6 hours of phone calls emails, etc and 15 hours commuting and doing laundry at the laundromat. It is unbelievable that after almost 7 weeks of giving me the run around GE's representative wants me to cut cords rip of tags etc. AND TRUST that you will come and pick up the washer and send my full refund. [redacted] more specifics please. Like how long will I have to wait for the reimbursement for the repair, does it void the remainder of the warranty and how will you adjust the remaining warranty to reflect the time I was without a washer. If I send the cord receipt etc how long do I have to wait for the money and when will you pick up said washer? lets flush out the details please.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did receive a call from [redacted] at GE and was offered a new fridge and a cash reimbursement, however we're back at square one.  The turnaround was super fast, and new fridge was delivered today, however, that fridge was damaged/cracked as well and we didn't accept it. Both  the original damaged fridge and the new fridge were both picked up by the delivery crew. I think at this point we'd have to find another resolution, possible refund so we can purchase another model? 
Regards,
[redacted]

This consumer spilled liquid on their range top that made its way onto wires underneath and caused a short.  Our technician diagnosed the issue and it did not deem it a safety issue.  It is repairable. The consumer wanted us to provide her with a free replacement range.  We did not agree.  The range is 5 years old.  Now she has purchased another brand and wants GE to finance that purchase.  She has already spoken to two different people in the President’s office and we will not agree to her demand.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Apparently this company believes that I should have held on to a dish washer that broke twice for weeks (the first time they didn't want to do anything for me -- now they claim they would have fixed despite it being out of warranty if I only held on to). While I don't believe the would have paid to fix it, I'm not sure I would have wanted that piece of junk in my home to break a third time. First time it flooded the place, next time it might have set fire to it. I think their product is so defective they should refund the money or at least pay for the new (non-GE) dishwasher, which cost $500, plus the service calls on their horribly constructed product ($250). [redacted], of the chairman's office, did not want to do that and said he can do nothing about it because we replaced the broke dishwasher. Who wouldn't have replaced that piece of junk after two weeks? He also, laughably, contended that GE makes good, reliable product, which is a joke. We had a GE range we replaced after a few years. Who ever heard of a range breaking but this is the type of slipshod crap this companies makes.If you had problems with GE products, and I"m sure there are a lot of people out there who have, please call [redacted] at his direct line [redacted] and let him know the real quality of GE appliances. This is not a company to do business with. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The service person came on 1/31/17 and said he has to order three parts so we'll have to wait another week for the fridge to be working

This consumer has not responded to my voice mail from 5/19.

Received damage settlement on 1/09/17..  As stated in my email, I am inquiring about my personal time..

The consumer's refrigerator has been repaired and we have agreed to reimburse the parts and service charge.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE dishwasher. Due to the numerous service calls she's had on this in-warranty appliance, I've agreed to exchange it for her as a gesture of...

Good Will. She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.
 
Please be advised that as a gesture of goodwill GE has assisted Mr. [redacted] with a prorate on a comparable matching washer. The order has been processed.
 
Please contact me if there are any other questions or if I may...

be of further assistance.
 
Sincerely,
[redacted]

I have tried to contact this consumer but there is no answer or voice mail at the phone number provided.  Do you have a better contact number for her?

Thank-you for the opportunity to review this consumer's situation. The door gap issue discussed is not indicative of a problem with the range.  Ms. [redacted] states she has a service contract on the unit and has scheduled service for her current concerns.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE has not offered any resolution.
Regards,
[redacted]

GE called me and the guy said he actually agreed with me. He was sending someone out to fix it (AGAIN). Then, when the day came, they called to say they won’t be coming because they have to order parts. The parts are sitting here and I haven’t heard from them.Kind regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I do not feel   l that I should pay over nine hundred dollars for a new refrigerator, when mine is not yet six years old. I started having problems within two years. I just will never buy another GE product ever again.  It's sad that you have to go on you tube to learn that this is in fact a factory defect, I quess I'll be cleaning out the drain plug in my freezer until I'm blessed to afford another refrigerator.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that GE has offered to replace Ms. [redacted]’s refrigerator with a comparable model at no charge due to excessive service.  Please contact me if there are any other questions or if I may be of further...

assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing Ms. [redacted]’s purchase price of the unit in question.   Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]