Sun Chemical Corporation

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Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE appliances. I agreed to e-mail our product management team for more information and told her that I would get back to her as soon as possible. Please...

contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]
 
 
 
I called [redacted] back and left a VM. Waiting for a call back. Previously called GE but [redacted] was not in office.

Service was completed on 3/30

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The refridgerator is still making the ticking noise along with a deep him to the fridge side which sounds like the condenser is going out. Too many problems for a brand new unit less than 1 year old.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. GE Appliance Factory Service has chosen to put the [redacted]’s on the ‘Do Not Service’ list.  The consumer challenged our Factory Service technician’s diagnosis and repair.  There were parts outside of the sealed system...

that needed to be replaced that were not under warranty.  The consumer refused to pay the bill.  They asked to be invoiced and would challenge the invoice.  The consumer’s refrigerator is still not cooling.  GE has asked the consumer to find a local repair company to come out and diagnose the unit.  Once parts are determined GE will send the parts at no charge and pay up to $250 in labor cost.  At this point the consumer has yet to find a servicer.  GE will continue to assist in locating a servicer.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel that a one year exstension is not comarable to my lost wages and inconvenience their appliance has caused. I was very dissatisfied with the company's cunsumer relations department. I also feel that I was targeted with further anguish after submitting my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was issued a voucher for $250. I purchased my new product, and mailed my paperwork to GE including the top portion of a Good Will Certificate for the amount of $250. Then I received a second voucher under the exact same reference number for only $50.  GE has admitted to making a mistake and will not issue the proper amount. I have asked multiple times for someone in a supervisory role to obtain my submission paperwork because the voucher was included. GE has refused and instead put the burden on me to prove that was the case. They have the paperwork. The attachment shows that I have 2 vouchers with the same reference number. After I mailed my paperwork in, GE changed the amount in their system so that today it now reflects the lesser amount. This is unacceptable and very poor business practices.
Regards,
[redacted]

I left work early once to arrive for an appointment only to find that once the repair person left early, and the on a separate occasion I received a note that GE had sent the repair person to my house on the wrong day. GE may send a repair person on Friday, March 18th after 3:30pm. I will be there waiting after 3:30pm. I sincerely hope GE will pay for any further damage for my having to use the washer in a depleted state for the past month.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] regarding the knobs on her GE Gas Range and apologized for the trouble she was having. I explained that this 2009 model is out of the manufacturer's warranty.  As a one-time gesture of good will,...

we agreed to honor a heavily discounted price per knob from $52/knob to $5/knob with a shipping cost of $5.95.  She would not accept this offer unless the shipping fee was waived. Unfortunately, we did not come to an agreement.  There can be no further discounts applied to this transaction. If Ms. [redacted] would like to take advantage of this substantial discounted offer, she would have to contact me within the next 5-7 business days. Please contact me if you have any questions or concerns.  I can be reached directly at [redacted] anytime from 8am - 2pm EST. Sincerely, [redacted]Program Manager

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want the cooktop of BRAND NEW GE stove with defective, bubbling paint replaced.  Paint has been evaluated by two different GE appliance repairmen, and replacement of cooktop would resolve the warranty issue.  Attached are photos I took of bubbling paint. 
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I was going to reach out to Ms. [redacted] but the number listed as a contact phone was [redacted].  Please provide the correct phone so I can reach out to her to discuss her case.  If she would rather call me, I can be reached at [redacted] anytime between 8am -1pm EST. Sincerely,[redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   I left a voicemail with [redacted] today 3/31/17 explaining that we will stand behind the decision of our Consumer Relations department. We will not be reimbursing [redacted] for the home call fee and labor from the service call on...

3/29/17.  The consumer’s microwave will be 12 years old in June and only comes with a 1 year warranty.  The part was at no charge, but the consumer is responsible for the home call fee and labor.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that GE’s decision remains the same with an offer to reimburse Mr. [redacted] $297.21 for parts, labor, and taxes for service a call from a GE Factory Service technician. As previously advised the range is nearly three years old and out of warranty. Since a technician did go out to Mr. [redacted]’s home on two different visits GE does not agree with reimbursement for the home/trip diagnosis fee. If the unit was not repaired Mr. [redacted] should have waited for the GE technician to return to complete the repair in which he had already paid. At no time was a part determined to be defective by a GE technician. Again Mr. [redacted] took it upon himself to order the parts he had determined were needed and make the repair himself, after watching what the GE technician had previously done. Should he wish to accept the reimbursement he is welcome to give me a return call at ###-###-#### (8-500 EST) and I would be happy to process the check. I will hold the offer open until November 29th, 2016. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.  The unit in question has been repaired.   Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE gas range. Although the unit is out of warranty, I agreed to honor a 25% discount on any parts or labor necessary to repair the unit.  Ms....

[redacted] is aware that she is responsible for the home call/trip fee in the amount of $99.95.  Her service call is currently scheduled for 7/28.  I told her that I would follow up with her after the repair.  She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and, I will...

consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE has agreed to reimburse Mr. [redacted] in the form of a check. The check has been processed and he should receive it within 7-10 business days. Please contact me if there are any other questions or if...

I may be of further assistance.

We are in the process of completing service for this consumer through [redacted]