Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE left a message for me to reply...

to GE consumer email.  I sent the email on 10/27/2015, screenshot of the email is attached for reference.  I did not get any response from GE after my response.  I feel GE is trying to ignore my response.  Here is the resolution I suggested in my email.1) GE provides flapper ( material ) at no cost to me if the same part fails again2) GE pays this last labor cost to dispatch the technician, but I will learn from the technician how to replace the flapper, so that I can do it on my own.
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was not the desired outcome . Yes a repairman did come out and put new parts on the fridge . Only time will tell if the this repair works . This makes the 3rd time it has been worked on for the issue . None of the previous repairs have taken care of the issue . It usually takes approx. . 30-60 days before it freezes back over and the refrigerator section quits cooling . 
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation. I spoke with [redacted] Campbell today 11/12/15 and he confirmed that he received his part on 11/6/15.  That was the afternoon after he submitted his Revdex.com complaint.  He explained the difficult experience he had in tracking...

his package and how our cus[redacted]er service was far from adequate.  I agreed with Mr. [redacted] and would have handled the issue differently.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that I did speak with Mr. [redacted] and advised that his warranty is a repair warranty and offered to schedule service on his dishwasher. Mr. [redacted] declined my offer to set up a service appointment. Please...

contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action...

and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I could not be more satisfied with GE and their response for rectifying this situation.  WIth help from the Revdex.com and Mr [redacted], I am very excited to continue my business with GE.  As I expressed to Mr [redacted], its not that problems arrise in situations, its the willingness and the ability to correct the problem  Thank you to all that was involved in resloving this matter.

I have agreed to replace this consumer refrigerator.

We have reviewed the consumer's response and our position remains unchanged.  We will be happy to repair the unit per the warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE refrigerator. He informed me that it was repaired last week.  I have agreed to honor a one-year extension on the warranty for this appliance. Mr....

[redacted] has accepted this as a fair resolution to his complaint. He has my direct number of [redacted] in case he has any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] on 3/27/17 and agreed to a no charge exchange into a new dishwasher.  The dishwasher was delivered on 3/30/17.   Please contact me if there are any other questions or if I may be of further...

assistance.   [redacted]

We have completed in-warranty service on this consumer’s refrigerator.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[There is no time frame when this unit is supposed to be arriving or how long it will take to get delivered and installed once it arrives at a local warehouse. That was one of the issues in the first place! No one would be able to tell me when I can expect what I paid for!!!!    Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE agreed to reverse the remaining charge of $49.95 as a one-time gesture of goodwill.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of replacing the unit in question.
Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to review this consumer’s situation. GE agreed to cover the charges related to the recently completed repair.  It is accurate that GE did not offer to replace the unit in question.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation.
I **ve spoken with Mrs. [redacted] and apologized for the trouble they've **d with their GE refrigerator.
Due to the numerous issues and service calls, Consumer Relations **s offered to exchange it with a brand new unit. ...


The order **s been placed on MS#: [redacted] and should be delivered in approximately 3-5 business days. 
She **s accepted this as a fair and reasonable resolution to her complaint.
Please contact me at[redacted] if you **ve any further questions or concerns.
Sincerely,
[redacted]Program Manager

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I spoke with Mrs. [redacted] on 3/23 who had confirmed that the pan was received but said the cooking performance was about the same.  We agreed to refund her money for the range at this time and pick up the appliance from her home.  I've issued a check in the amount of her full purchase price as a resolution to this situation. Mrs. [redacted] accepted it as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE washer. We currently have her scheduled for another service call this coming Friday, 3/30 from 8am - noon with a request to call the...

technical assistance line. I will follow up with her when I return from vacation (the week of April 9th). Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager