Sun Chemical Corporation

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. Please advised that GE has submitted the phone number [redacted] provided on the complaint to our survey company to add the number to the do not call list. However, I tried to reach [redacted] at this number and I receive...

a recording that the telephone number has been disconnected. If this number [redacted] is not the correct number to add to our do not call list please send us the correct phone number and we are happy to also submit it to our survey company to add it to the do not call list.   Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank you for the opportunity to review this consumer’s situation.   After speaking with the consumer, I agreed to a no charge exchange to replace her washer.  The exchange was completed on Friday 9/15/17.         Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.
I understand that [redacted] is still dissatisfied, but GE will not be compensating him for any lost time or wages. I offered and he accepted an additional 1 year warranty. We are closing the case.
Please contact me if there are any other questions or if I may be of further assistance.
[redacted]

I have reviewed the most recent message from this consumer. Our decision remains the same. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]GE gave a horrible response. Someone is lying and I don't think it was the repairman. After he talked on the phone with GE tech support he said the switch wasn't defective since it still buzzed. It's a variable buzzer and should buzz at any setting. It wasn't and the repairman witnessed it. The repairman's paperwork he gave to us and  nowhere on it does he say no problem found. The only thing I can think of why GE isn't replacing the switch is that there must be major failures in the field and  they don't want to spend anymore money. If the send out another repairman he better have a replacement switch in his hand.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
Te reason for rejecting their offer for repairs is the repair requires a main component of the microwave that should not go out within a year of purchase. The Mag tube is what needs to be replaced & that's what was wrong with my previous one I had for several years & it causes the microwave to arc when you use it. That's my fear of having this major repair done on such a new microwave. I feel if it needs a major component only having used it for approximately 9 months there are going to be even more issues to come. That's the reason for my request to replace. I think I must have purchased a defective model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for the opportunity to review this consumer’s situation. I spoke with [redacted] today 9/20/16.  I offered to reimburse him the home call fee of $99.95 for his inconvenience he experienced due to our service team.  He accepted.   Please contact me if there are any other questions or if I may be of further assistance.  
[redacted]

we have agreed to an exchange for this consumer.  she is only paying for the installation.

Thank you for the opportunity to review this consumer’s situation. GE has advised Mr. [redacted] that his warranty is a repair warranty. GE is scheduled to service the unit in question on 3/24/15. Please contact me if there are any other questions or if I may be of further...

assistance.  Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[i spoke with [redacted] and he failed to recognize the issue with open mind. He kept saying unsble to fix the issue because that is what told by GE and policy manual. With some discussion  we agreed to reach back again to his engineering department. Tv]
Regards,
[redacted]

Thank-you for the opportunity to review this consumer’s situation.
 
GE reached out to the rebate center and the $500 rebate gift card will be processed today and mailed asap.  GE left a voicemail for Mr. [redacted] explaining the resolution. 
 
Please contact me if...

there are any other questions or if I may be of further assistance.

From: [redacted] [mailto:[redacted]] Sent: Thursday, December 03, 2015 10:34 AMTo: [email protected]: Re: You have a new message from the Louisville Revdex.com Complaint #[redacted]
 
We are still working through some problems with the new microwave that came scratched and was not installed properly.

Thank you for the opportunity to review this consumer’s situation. I spoke with the consumer today. I explained that our service team found no issues with the washer and nothing that would cause damage to their towels and sheets other than normal wear and tear.  The washer is working as...

designed.    Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Ms. [redacted]’s range is over two years old and out of warranty. However, as a one-time gesture of goodwill GE has agreed to reimburse her the cost of the repair ($325.28). GE has processed the check and...

she should receive it within 7-10 business days. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Thank-you for the opportunity to review this consumer’s situation.  GE is in the process of sending Mr. [redacted] a check for $100.00regarding this matter. Please contact me if thereare any other questions or if I may be of further assistance.

we have agreed to buyback this consumers washer

Thank you for the opportunity to review this consumer’s situation. GE has spoken with Mr. [redacted] regarding the issue with his GE range. GE has also advised him that the unit is over one-year old and out of warranty. As a gesture of goodwill GE has offered him a discount into a new range in which he...

has not accepted. GE has agreed to review service receipts in which he has paid for service and review for further discount. At this time GE is pending the receipt from Mr. [redacted]. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]