Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation.  GE is currently scheduled to complete the needed repair on 10/16/17.  Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation. I spoke with our Cer.  They stated that the technician found no issues with the sound buzzer.  The consumer stated that the end of cycle signal was too loud and that the lower 3-4 settings didn’t work...

at all.  The tech and our Technical Assistance Group (TAG) didn’t find any issues, but we did add some foam over the buzzer to soften the sound which it did.  The consumer is still not satisfied.  GE will not be sending out another technician in regards to the buzzer.    Please contact me if there are any other questions or if I may be of further assistance.

Thank-you for the opportunity to re-review this consumer’s situation. GE Consumer Relations offered to cover the cost of parts needed for the currently needed repair as well as one-half of the normal labor charge for the job that needs to be done.  The cost of the repair cannot be determined until the unit is inspected. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. Although we have not been able to catch each other via phone, I have reviewed Ms. [redacted]'s case and have agreed to refund the home call visit in the amount of $108.95 as a one-time good will gesture.  The unit was out of...

warranty and this is the standard charge to have a technician come to the home.  The refund will be given as a cash refund vs. a credit to the card she used at the time of service. Please let me know if she accepts this as a resolution to her case. Sincerely, [redacted]Program Manager

we have agreed to exchange this consumer's washer

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble he's had with his GE dishwasher. Although the appliance is out of the 1-year warranty, we have agreed to concession the next service call in full.  The technician...

is going to order the parts necessary for the repair and contact Mr. [redacted] when they arrive.  Mr. [redacted] was satisfied with this resolution. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE has offered to replace the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation.
I first spoke with Ms. [redacted] on 5/6.  I apologized for the trouble she's had with the product as well as the service issues.
She is currently scheduled for service with an authorized GE Factory Service technician on...

5/21.  I will follow up with her after the repair.
Sincerely,
[redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. Offered the consumer a 50% prorated discount on a new unit.  She didn't wanted to pick up and not pay delivery, but we didn't have that as an option.  I offered the consumer a $150 Good Will Certificate to purchase a new GE...

Microwave of her choosing.  She accepted.  Please contact me if there are any other questions or if I may be of further assistance.

I spoke with Mrs. [redacted] again today and apologized for the trouble she's had with her appliance.  I explained the feedback I had received from the product quality team.  As a good will gesture, we agreed to send out a new pan to see if that improves the cooking performance. I will follow up with her after she has an opportunity to use it.  Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE agreed to cover the cost of a service call to inspect and repair the product. .    Please contact me if there are any other questions or if I may be of further assistance.

I have agreed to buyback this consumer's washer.  I am just waiting for the consumer to send me a copy of the removed serial tag.

Thank you for
the opportunity to re-review this consumer's situation.  Unfortunately we do not have an authorized servicer in Ms. [redacted]’s area to
repair the washer. The options GE can extend to her due to the unit still being
under the one-year manufacturer’s warranty are as follows:    - (1) She can locate a
local repair company and have the unit repaired and send in the receipt and GE
will issue her a reimbursement for the service charges; or    - (2) She can fax GE a
copy of the purchase receipt [redacted], and also mail in the
serial sticker taken off of the washer along with cut the end of the cord off
(plug) and mail that as well to: [redacted] and GE will be happy to
purchase the washer back and she would be responsible for the proper disposal
of the GE washer.Again, I am
happy to discuss further and she is welcome to give me a call at her
convenience at [redacted] between 8-5:00 EST.Please contact
me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]Y]
Regards,
[redacted] My tenant was without a working stove for over 20 days.  GE sold me a defective stove and then did not repair it as scheduled. I also do not recall anyone from GE calling me to resolve this issue.  I'm out rental income because of GE.  I had to agree to my tenants request for compensation for her and her children to eat out for 20 days at not fault of my own!  I can not legally have my tenant without a stove for over 20 days.  In addition, the stove caught on fire and could have burned my apartment building!

Thank you for the opportunity to review this consumer’s situation. GE sent a technician out on 5/5/16 without charging a trip charge.  The technician found no fault with the refrigerator.  Consumer relations has also offered a discount into a new refrigerator.   Please contact me...

if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if...

it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I HAVE AGREED TO EXCHANGE THIS CONSUMER'S RANGE.