Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I spoke with Mrs*** last week and apologized for the trouble she's had with her GE washing machine. She and I discussed a few different options on how to resolve. She was going to get a copy of the original
receipt and get back to me. Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

Thank-you for the opportunity to review this consumer’s situationGE is in the process of reimbursing $regarding this matterPlease contact me if there are any other questions or if I may be of
further assistance

Thank-you for the opportunity to review this consumer’s situationGE Consumer Relations has ordered a trim kit to ship to Ms***Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation Please be advised that the replacement range has been ordered for Ms***Once the delivery agent receives the range they will contact her to arrange a date and time to deliver, install, and haul old unit away. Please
contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since my initial contact with the Revdex.com a few weeks ago, this stove has been serviced once at my expense ($plus) The convection oven is currently not working again with the same problem and in need of another serviceThe company said they would send out a technician at their expense which I feel is not addressing the real issue of a faulty and/or defective ignition switchThis will be the fifth time in years and months that the same problem has needed to be fixed (I was actually told this morning by the man I spoke to from the company that it had bee repaired twice in December and not once like I had recalled)At what point does this become a safety issue and when is GE going to recognize this problem? If this were an automobile, it would have already been recalled and we would have been provided with a permanent solution to our problemI'm very disappointed in GE's response to this ongoing issue and feel that the company as whole is not interested in doing what is in the best interest of their customers
Regards,
*** ***

The noise this consumer is complaining about is when the
oven heats and cools This has been explained to her by GE Consumer Relations,
by our technician, by me and is also described in the book that came with the
unit She just refuses to accept the answer The unit is
working as designed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below What ge fails to see is that the appliance caught on fire all by itselfIt does not matter how old the item is it wasn't just a simple failure because it wAs years oldIt was a major safety issueThis just doesn't happen because it was years old it should never have happenedThey keep saying it was years oldDoesn't matter it was not a compressor that failed or motor it was a fire that happened through no fault and this could have been a lot worseThey know this but don't want to admit itEven the tech said he never saw like it.
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationGE is in the process of reversing the invoice in question.Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationMrs*** contacted consumer relations on 1/to inform GE that the new exchanged unit had been received but it was not installed. The delivery agency is scheduled to return this Friday to complete the install.
Please contact me at *** *** *** if you have any further questions or concernsSincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer's situationI have spoken with Ms*** and apologized for the trouble she's had with her GE microwaveDue to the fact that the unit is out of warranty, we have agreed to give her a substantial discount on a new model in exchange for the
Good will certificate that we mailed to her. She is aware that the new unit will be installed at the same time the current model is picked up from her home. The unit is available and should be delivered in approximately 3-business days. Ms*** has accepted this as a fair resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[the man from ge called me Friday 11-17-17 and told me he would send me a new dryer on 11-28-17... I took off of work to be home and as of 3:45pm no deelivery has been maderp]
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE refrigerator. She informed me that the new unit arrived today and the ice-maker has been installed.  I told her to please...

contact me back if she had any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer's situation. I'm sorry to hear of the issues that Mrs. [redacted] experienced with her washer and dryer. It looks as if the new washer and dryer were delivered and installed on 2/3/16.  I called to follow up from the delivery and wanted to...

address the concerns she's had but I had to leave Mrs. [redacted] a voicemail. Please contact me if you have any questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to review this consumer’s situation.   The consumer agreed to a no charge exchange to replace his defective microwave.  GE only processes exchanges through its delivery network.  [redacted] will be delivering/installing the new unit and...

hauling away the old unit on Wednesday 5/10.   Please contact me if there are any other questions or if I may be of further assistance.   [redacted]

Thank you for the opportunity to review this consumer’s situation.Please be advised that GE has offered to buy the unit back.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with [redacted] and agreed to provide a discounted replacement for a brand new Monogram refrigerator as a good will gesture.  He is aware that the current until will have to be hauled away by the same company...

that will be delivering and installing the new unit.He accepted this as a fair resolution to his complaint.Please contact me if you have any further questions or concerns. Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation.
 
I tried to reach Mr. [redacted] on the telephone number provided on the complaint. However, I receive a recording that the mailbox was full and no longer accepting any messages. I would be happy to discuss the refrigerator...

concerns with Mr. [redacted]. He is welcome to give me a call at his convenience at ###-###-####; 8-5:00 EST. GE also request that he have the model and serial # available when he calls so that we can better assist him.
 
Please be advised that I will be out of the office the rest of this week returning on Monday, June 1, 2015.
 
Please contact me if there are any other questions or if I may be of further assistance.
 
Sincerely,
[redacted]

Thank you for the opportunity to review this consumer’s situation.  Please be advised that Mr. [redacted]’s dishwasher is over a year old and out of warranty. As of February 15, 2018 the dishwasher has been deemed non repairable. At this time GE has offered Mr. [redacted] a prorate into a comparable...

model however, he has declined the offer. Should he wish to accept within the next 30 days he is welcome to give me a return call to process. GE has also agreed to reverse the service charges from the service repair on January 26, 2018. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]