Sun Chemical Corporation

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***The GE technician arrived this morning and resolved my issue thank you for your help

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
my acceptance is
contingent on the action taken during the service call..GE has requested to speak with the service person during the repair There was no agreement between GE and I, we were to revisit this after the service call
Regards,
*** ***
my acceptance is contingent on the action taken during the service call..GE has requested to speak with the service person during the repair There was no agreement between GE and I, we were to revisit this after the service call

Thank you for the opportunity to review this consumer's situation
I have spoken with Mr*** and apologized for the trouble he's had with this GE appliance
I have agreed to waive a home call fee to have this re-addressed and also agreed to honor a 50% discount on any parts or labor
necessary to repair the appliance. I also provided the contact number for *** *** where any claims related to personal or property damage would be addressed
Mr*** accepted this as a fair resolution
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

We have completed a no charge service call for this consumer

Thank-you for the opportunity to review this consumer’s situation. GE is not agreeable to supplying the part in question on a no charge basis. Please contact me if there are any other questions or if I may be of further assistance

I do not agree with the consumer's request of refunding more than my original offer of $110. If I don't hear back by 1/8/17, I will close the case.Thank you, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
I have not spoken with the retailer to see if his offer is still validI at this time would like to return the unit and buy a new machine somewhere else

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr*** and apologized for the trouble he had with getting his tenant's washer disposed of. I offered to assist with a reimbursement of a cash refund of $as a good will gesture. He has
accepted this as a fair resolution to his complaint. Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer's situationI have spoken with Ms*** and apologized for the trouble she's had with her Monogram RefrigeratorThe parts have been ordered and a follow up service call is scheduled for Monday, 5/from 8-I will follow up with her after
the repair has been completedPlease contact me if you have any further questions or concernsSincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer’s situation I spoke with *** today 1/26/18. Although our service technicians have found no direct issue with the washer, I agreed to exchange her unit at no cost this one time. Please contact me if there are any other
questions or if I may be of further assistance *** ***

Thank you for the opportunity to review this consumer’s situation I spoke with *** *** today 9/6/17. I agreed to send a GE Factory Service technician out to his home this afternoon to properly diagnose the issue and repair his refrigerator at no charge. He
accepted. Please contact me if there are any other questions or if I may be of further assistance *** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that *** *** Service was out on March 1, and installed a new control boardAs a gesture of goodwill GE is sending Ms*** a year letter of commitment extending the warranty for repair service for an
additional yearPlease contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation
GE is scheduled to service the unit in question on 5/23/As a gesture of goodwill GE has offered to send Ms*** $to assist towards laundry expensesThe check was processed on 5/12/
Please contact me
if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms*** and apologized for the trouble she's had with her refrigerator. I explained that our warranty is for repair and noticed that a technician was returning to her home today. If the unit
is deemed non-repairable by the technician and TAG team, (noted in her CR incident), we can exchange it under the warranty If it is repairable, we need to continue with repair but also extended an offer of an additional year warranty for her inconveniences Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I am writing this response on behalf of GE Appliances and have assumed the responsibility of this case given the animosity this consumer has with Mr***. GE has had experience with Mr*** as he previously owned a GE washer and dryer that GE agreed to buy back. Mr*** then
purchased other brands of washers and dryers which were apparently returned to those manufactures. Mr*** purchased another GE washer and dryer which is the subject of this complaintGE has gone above and beyond to resolve his issues but it appears that we will never be able to provide a product to Mr*** satisfaction. *** *** offered to buyback both appliances for what Mr*** paid for them (approx$1600) with the additional agreement that he or his wife do not buy another GE washer and dryer. The other option is for Mr*** to keep the units he has and if service is needed have them repaired by a GE authorized servicer per the warranty I left the consumer a voice mail yesterday but to date have not heard back from him. The buyback offer is valid through Friday 1/and I would encourage Mr*** to accept this offer. *** ***GE Program Manager

Thank-you for the opportunity to review this consumer’s situationThe unit in question has been repairedPlease contact me if there are any other questions or if I may be of
further assistance

Thank you for the opportunity to review this consumer's situation. I left the consumer a voicemail on 3/30/and again today, 4/11/regarding the issues they've had with their GE Profile microwave I have left a voicemail each timeI am waiting to hear back to discuss the
resolution. Please let me know if you have an alternate number to reach the ***s at. I can be reached at *** *** *** anytime between 8am - 2pm EST. Sincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer’s situation Please be advised that as a one-time gesture of goodwill GE has agreed to reverse the home/trip diagnosis fee, invoice # *** in the amount of $ Please contact me if there are any other questions or if I may be of
further assistance. Sincerely,***