Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear Sir,I have attached two PDF documents:My email correspondence to GE service departmentPlease note that the problem was reported to GE service department well withing the Warranty PeriodMy Correspondence with Miss *** *** explaining why less than full refund is warranted in view of the cost incurred to me which is far in access of full refund. They have pictures of damaged clothes taken by their technician.Regards, *** *** Regards,
*** ***

I spoke to this consumer on 4/and offered to help. I am still waiting for her to send me a copy of her receipt

Thank-you for the opportunity to review this consumer’s situation GE is not agreeable to providing a replacement refrigerator or making a payment towards the unit that has already been purchased. The unit that failed was shipped by GE during August 2006. Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situationGE attempted to repair the consumer’s in warranty microwave, but there was a part backorder issue. Our consumer relations department agreed to process a no charge product exchange. The order was placed yesterday
afternoon and the delivery company will be contacting the consumer early next week to arrange the delivery, installation and haul away of the defective unit. This should be completed next week and will not take weeks. Our consumer relations department also processed a check for $so the consumer can go out and purchase a small countertop microwave during for holiday week. Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation
Please be advised that I tried to reach Mr*** on June 29, but unfortunately had to leave a voice message for himI am happy to discuss his complaint further and he is welcome to give me a return call at his
convenience at *** between 8:00-5:EST
Also, please be advised that Mr*** is scheduled for service with** *** *** on July 9, between 8-5:
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]I had my water tech back out immediately after GE sent their tech outstill no issues found with my water nor the treatments- GE could say it's because I had city water or because this or that- I followed directions from the last tech PERFECTLY and still ended up with problemsI understand the problem doesn't make sense, but it doesn't mean it's any less of a problemI have no problems trying it their way for weeks, but in the mean time, if more clothes and items get ruined then what? Will GE THEN take responsibility for it? I just purchased a home and bought a lot of new items for it (ie bath towels and curtains ect) that cant be returned if ruinedi'm already out hundreds on clothing as it stands now Is GE going to compensate for all that? How do you even compensate for a favorite perfectly fit and broken in tee you've had seemingly forever that now has bleach holes in it? Or do I just simply risk it and keep trying? It seems absurd not to just swap out the defective machineI will try it their way for weeksbut this single solution is not a resolution to my problem and could potentially cause more with no accountability.
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationGE Consumer Relations did offer to discount the currently needed repair. GE Consumer Relations offered to cover the cost of parts needed for the currently needed repair as well as one-half of the labor charge for the
job that needs to be done. That cannot be determined until the unit is inspected Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation I spoke with *** today 10/5/and offered a no charge exchange into a new GE washer. She accepted Please contact me if there are any other questions or if I may be of further assistance*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation. I just called Mr*** to discuss the issues he's had with his GE dishwasher but I had to leave a voicemail I mentioned that I can see that he's been working with Al in our consumer relations department regarding
replacement options for resolution. I told him to contact me directly if he had any other questions or concernsI can be reached directly at *** *** *** anytime from 8am - 1pm EST. Sincerely, *** ***Program Manager

I have received the pictures. As soon as I get a response from the quality team, I will follow up with the consumer. Thank you, *** ***

Thank you for the opportunity to review this consumer’s situationPlease be advised that Mr***’s GE Hybrid Electric Water Heater is out of warrantyGE has offered to assist him with scheduling service back out to take a look at the unit or a prorate discount into a new unitAt this time
Mr*** has declined both offers.Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situationI spoke with *** *** today in regards to her service billing. She informed me that she spoke with the technician on Saturday who assured her that he would correct the billing and get her reimbursed. I
have emailed the technician to make sure he follows through. Please contact me if there are any other questions or if I may be of further assistance.*** ***

Thank you for the opportunity to review this consumer's situationI have spoken with Ms*** and apologized for the trouble she's had with her GE ovens. I agreed to forward her complaint along with the pictures and videos she sent, directly to our engineer.As soon as I get a response,
I will give her a call back to discuss furtherPlease contact me if you have any other questions or concerns. I can be reached directly at *** *** *** anytime from 8am - 2pm ESTSincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer’s situationI tried to reach Mr*** on May 19, but unfortunately had to leave a voice messageI am happy to discuss his concerns regarding his GE dishwasherHe is welcome to give me a call at his convenience at ###-###-#### between
8:00-5:00EST
Please contact me if there are any other questions or if I may be of further assistance
Sincerely,
*** ***

Thank-you for the opportunity to review this consumer's situation.
Mr* *** continued to work with GE Consumer Relations GE serviced the refrigerator in question on 6/23/ GE also reversed some service charges associated with a previous service call on 6/17/
Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Hello, I just read today that my complaint with GE Appliances was closed and marked as answeredI apologize I did not see this message earlier but just got another response I was waiting from GE Appliances (Working with ***) todayThey replaced my 2nd non working dishwasher so now have a 3rd that is working properly but for my answer about reimbursement for time which I stated was approximately days home for service calls which has now been closer to days totalI feel that this is unreasonable for GE to expect this to be for customers to have to take this much time to work with non working appliancesThe representative I am have been working with (***) indicated that GE does not reimburse for any time/work lostWhich I indicated the price of the dishwasher not the thousands lost in work (days at hours)He said GE's only offer was dishwasher replacement (he did offer to buy it back and I could go buy a different dishwasher)I chose replacement because it is the slate color that no other company currently sellsI am still very disappointed with GESincerely, *** *** ]

Thank you for the opportunity to review this consumer's situationI have spoken with *** *** and apologized for the trouble she's had with her ** *** DishwasherI have agreed to follow up with her after the service call on Tuesday, 8/22. We will then decide what our next
steps are. I did mention that if the unit cannot be repaired, I would offer a very substantial discount off of a new unit (which would have to be ordered through me directly).Please contact me if you have any further questions or concernsSincerely, *** ***
*** ***