Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situation. I have spoken with M** *** and apologized for the trouble she's had with her GE Dishwasher. After reviewing the notes, GE has declared this unit as being "non-repairable." She will get a new replacement unit
(which will come with a brand new warranty) in approximately 3-business daysThe old unit will be hauled away at the same time the new unit is delivered and installed.She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

Thank-you for the opportunity to review this consumer’s situation GE is in the process of replacing the unit in question Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation GE Consumer Relations setup a GE Factory Service technician to come out on 4/18/17. It was determined that the range is repairable. Parts are on order and the follow up service call is on 4/26/between
8-12. We will be following up with the consumer after the service call Please contact me if there are any other questions or if I may be of further assistance *** ***

Thank-you for the opportunity to review this consumer’s situationMs*** advised GE that this issue has been resolvedPlease contact me if there are any other questions or if I may be of further assistance

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
***
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*** *** *** * *** ***
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*** *** *** *** *** Update: The new unit is actually being delivered to *** on the 11thThey will handle the delivery to consumer and installThank you, ***
*** ***
Service Manager Contract/Retail Sales GE Appliances

We have offered to exchange this consumer's refrigerator

Thank you for the opportunity to review this consumer’s situation
Please be advised that *** *** *** *** is responsible for the installation and will be contacting Mr*** to assist accordingly
Please contact me if there are any other questions or if I may be
of further assistance

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***.The
manager asked the same techs for the comments who were guilty of not completing the jobs in a months time intervalThey are the same techs that I filed complaints against with GE consumer relationsThe comments were all made after I made the complaints to consumer relationsThe stories were made up that I spoke the comments directly to the techs which are completely falseBecause the techs were unable to repair appliances in months after I proved to consumer relations that the techs were closing out jobs without doing the required fixes GE replaced the broken appliances after plus nightmare months with no aplogys given.Thenafter a visit or out of the blue most likely after the manager got called on the carpet for not managing and allowing multiple techs for months mind you closining out repairs and leaving the job without testing to see if the appliabces were working correctlyFor 3plus monthsThis is % GE lack of management supervisionI informed customer relations at ever step of the way by calling and speaking to them of the problems an dysfunction of the techs.Never once did I speak in my home to any tech about how to do the job or the way the did their job.I know betterI called and documented with customer relations and sent pictures when they askedThe technicians were 100% out of my loop unless a GE person looped them in , and that I would not be aware ofI am the managers blocked customer for one reason and one reason onlyHe obviously can't deal with 100% truth.Block the customer, we all stick to the same story it all goes awayThey replaced the appliances because they took months and tech by tech by tech by tech by tech couldn't cut itHe has the outright gall to set me up and play inocentHe interviewed his men And fed them the answers.To save his butt and theirsNothing else makes any senseI never said a word to any of them but he's got conversations from all of themVery interesting.Did he ask the janitors what I did to Might as wellHis whole story is made upYour company lets the head managers men get away with what they did in my home and he sits their and nothing happens to him not his men and you guillotine the customerWell GE is operating in a realm of pure madness if this is what has become of itYou replace my appliances then sell me warranties then give me a few service calls then block meI guess I should have apologized for doing business with you as usual, I'm sorry, I thought you were still honest people, I was totally wrongThe few honest one left have no sayThe liars are in charge nowI apologize! .in the interim I am still waiting for service callsTo sum up this whole GE experience in my lifetime I have never dealt with a service company that would cover for dishonest managers and employees and rather than discipline them for what was done they allow the group to run rampant over the customer carte Blanche because they have that authority just because no one can hold them responsible for their incompetence and lack of supervision even though that is their titleYrs service does not make one a quality employeeWork ethic doesThe GE techs in the past had itThe ones in my case were sorely lackin which doesn't surprise me by the leadership of the manager who sees nothing and does nothing but covers his you know ___\! Sincerely Disgusted and Tired

Thank you for the opportunity to review this consumer’s situationPlease be advised that Mr***’s GE Hybrid Water Heater is over three-years old and out of warranty except for a limited ten-year parts warranty that is covered second through tenth yearThe warranty page in the Use and Care
manual states that labor and related service to replace the defective part are not includedThe charges are valid charges and therefore GE will not be issuing any reimbursement for the repair on April 8, Please contact me if there are any other questions or if I may be of further assistance.Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that Mr***’s GE refrigerator is over years old and out of warrantyA GE Factory Service technician was out on August 29, and diagnosed the unit as potentially needing an ice makerMr*** has
since installed the new icemaker himselfThe home trip/diagnosis fee that Mr*** paid is a valid charge and GE will not be reimbursing him for the charge. Please contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situationPlease
be advised that I have spoken with Ms*** regarding her concern with her GE
washerGE has sent two GE Factory Service technicians out on three different visits
and both have documented that they found the washer to be
operating as designed
with no fault foundMs*** advised GE that the dealer is willing to take
the product back and issue her a store credit for a $return feeGE has
offered a reimbursement for the $once she sends us a copy of the receipt in
which she pays this return fee.Please contact me if there are any other questions or if I may be of
further assistance.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation. I have tried reaching Ms*** a few times but unfortunately, I got voicemail. Our records indicate that the unit was repaired on the 18th of January with no parts orders or future follow up calls. Please contact me
at *** *** *** anytime from 8am - 2pm EST if there are any further questions or concerns. Sincerely, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.GE continues to be disingenuous with its response. The refrigerator was purchased in 2005. The invertor broke in 2010, and I paid the cost of materials and install to fix. In the invertor broke again. I paid just the cost of install, as the part was covered under warranty. In the invertor broke for a third time. GE refused to standby by the 5-year warranty for the part. The bottom line is that there is an obvious defect with their invertor, which they refuse to acknowledge or standby. My position is fairly simple and straightforward. GE has no valid response for not standing by their defective product.My complaint will stand. No need to continue wasting my time and Ms***'s time.Thanks
Regards,
*** ***

Thank you for the opportunity to review this consumer's situationI have tried calling Ms*** on several occasions but have had to leave a voicemail each timeI did call the servicer that will be repairing her dryer and have been told that the parts are in and they will try to schedule her
repair in the next day or twoPlease let me know if you have any further questions or concernsI can be reached directly at *** *** *** anytime between 8am - 2pm ESTSincerely, *** ***Program Manager

Revdex.com:
I have
reviewed the response made by GE Appliances in reference to complaint ID ***, and find that this resolution would be satisfactory to me if the repair fixes the problem. I will wait for the business to perform this action and, if it does and resolves the issue, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationThe GE technician who inspected this unit most recently diagnosed the
unit is working as designed The
technician did report that there was a container blocking a vent and
contributing to the intermittent freezing of food
that has been reportedPlease contact me if there
are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr*** and apologized for the trouble he's had with his Monogram Ice Machine. I agreed to overnight the part needed He will touch base with the service technician as soon as he gets the part so
he can arrange for him to return for repair.Mr*** has accepted this as a fair resolution to his complaint Please contact me if you have any further questions or concerns.Sincerely, *** ***