Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation.Please be advised that *** *** *** *** washer is covered under a one-year manufacturing repair warrantyA GE Factory Service technician was out last on February 22, and has repaired the washerAs a gesture of goodwill
GE has sent her $to help towards laundry expenses as well as a month Letter of Commitment for additional functional service.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,***

Please see the response I emailed to her on 5/16*** *** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** * *** ***I am mailing a refund check for the $

Thank you for the opportunity to review this consumer’s situation Please be advised that Mr***’s washer is over a year old and out of the manufacturer’s warrantyA GE Factory Service technician has been out twice in and had found nothing functionally wrong with the unitAs a
gesture of goodwill GE has offered Mr*** a discount into either the same model or a model of his choiceHe has not accepted the offer at this timeThe offer will be open until the close of business on November 1, Should he wish to accept this offer he is welcome to give me a call at *** (8-5:EST). Please contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:While I have accepted GE's payment
for the service call, I am not satisfied with the response for the amount they will charge people to repair their products Hoping there are some standards in that part of business as to not take advantage of customers with little to no understanding of their rights As well, I am hoping for better standard controls on the making of GE products as this is certainly a product made to intentionally fail and may possibly create a dangerous situation with water getting into a motor and possibly starting a fire Hoping someone will take a stand on this information
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationI had left two voice mails at the phone number included with this correspondence - ***. I called again today and was told it was not the correct phone number for Mr***.Please contact me if there are any other
questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationThe unit in question is currently working. Mr*** will contact me directly if he
experiences another failurePlease contact me if there
are any other questions or if I may be of further assistance

I accept the resolution however I still believe a defect exist in the ovenI will honor the agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attempted to call *** at *** three times todayThe 1st time at 3:00pm I was put on hold for minutes by a gentleman, a female then picked up asked whom I was waiting for, then the male came back and said *** was on the phoneI left my phone number with him to call me backWith no answer, I called back at 4:00pm *** was not availableThen again at 4:30pm, she had left for the dayThe hours stated 9-5]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not a good offer. I appreciate the refund for the labor charged in the attempted repair, I don't understand why the rest of the service fee was not refunded since the technicians did not fix my problem after visits. In fact, the issues with the dishwasher have gotten worse since the original visit. The leaks are worse and the product is louder than it was before I ever called for service. The technician replaced inside panel of the door during the last visit. Now instead of one leak on the left side, I have a larger leak on the left and new leaks at the center and right sides of the dishwasher. The dishwasher was always very quiet--now it is about the same as the 1970s dishwasher that it replaced. To sell a product and not be able to repair it after a little more than a year of service is horrible. I expected so much more out of the top of the line GE products. year of good service from a $1,000+ dishwasher is horrible. I will never buy a GE product again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.We hope that the replacement door front is more stain resistant than the original, and that it has the same look as our other GE Profile appliances. Thank you,*** ***
Regards,
*** ***

Thank you for the opportunity to review this consumer's situationI have spoken with Ms*** and apologized for all of the trouble she's had with her GE refrigeratorI've confirmed that *** returned with the part for the repair on 6/28. There was no follow up service call needed
Please let me know if you have any further questions or concernsSincerely, *** ***Program Manager

Thank-you for the opportunity to review this consumer’s situation The unit in question was repaired on 4/5/ Please contact me if there are any other questions or if I may be of further assistance

We have agreed to exchange this consumer's washer

This consumer's dishwasher has been repaired in warranty

We have agreed to exchange this consumer's refrigerator and also reimburse for dorm refrigerator and some food loss

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI want my unit replacedThis is the second time this same part has been replacedI do not wish to continue to use a product that has proven to be defectiveI can't afford to keep losing food or money I spend on itI bought an extended warranty and believe GE needs to honor their satisfaction guarantee before my warranty runs out
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.GE has promised to replace our washer at no cost on May 11th with a new washer This is at no cost to us According to GE, the new washer will have a new year manufacturer's warranty If this is not completed, I will be issuing another complaint to the Revdex.com It has been several weeks that we have been without a washer Hopefully this is completed this week
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that GEA has spoken with Mr*** and will be handling his complaint according to his warranty Please contact me if there are any other questions or if I may be of further assistance

The consumer's refrigerator has been repaired. He lost $worth of food and we have agreed to reimburse that. In addition we offered $more to purchase a small unit to get him by until the unit was repaired. He declined that offer. He is asking for $in addition to
the $250. We have explained to him that we will not agree to that