Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing $regarding this matter Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation Please be advised that GE offered Mr*** a prorate into a new comparable model and he accepted the offerThe replacement range has been ordered. Please contact me if there are any other questions or if I may be of
further assistance. Sincerely,***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This consumer requires service on her year old refrigerator. She wants us to repair this unit at no charge because she has required service in the past. She has never paid for a service call. I did not agree to her request but as a gesture of goodwill I offered to schedule the call, supply the parts at no charge and discount the labor charge by percent. She rejected my offer

Thank you for the opportunity to review this consumer’s situation Please be advised that GE will be replacing MrWeidman’s microwave under the one-year manufacturer’s warranty due to the delay in parts needed Please contact me if there are any other questions or if I may be of further
assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business completed this action and I will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did Receive a phone call from GE saying, they will Not resolve my problem They did say that I need to return the product to the dealership where it was purchased to get a refund In order for me to do this I need GE to call *** *** and give them authorization for me to return the hot water heater to receive a refundThere number is ***. Regards,
*** ***

I have included the notes from the last tech visit for you records. The tech found nothing wrong with the dryer. Only the venting. "Tech called to report that he had been to the home times becaused customer complains that dryer takes 2-cycles to dry clothesToday he arrived to
find a lot of (queen size) sheets in the dryer and they were dryWhen he tested the dryer, he found that the unit had been pushed so close to the rear wall that the exhaust vent was crushedTech explained this to the customer and she "refuses to believe" that is the issue."

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms*** and apologized for the trouble she's had with her GE advantium. We are sending a technician out to her home on 11/to diagnose the issue I will follow up with her on 11/28. Please
contact me if you have any further questions or concerns. Sincerely, *** *** Program Manager

Thank you for the opportunity to review this consumer’s situation I agreed to a no charge exchange for the consumer’s dryer on 8/21. The exchange was completed on 8/24. I do apologize for the late response to the Revdex.com. Please contact me if there are any other
questions or if I may be of further assistance *** ***

Thank you for the opportunity to re-review this consumer’s situation.Please be advised that I have tried to reach Ms*** by phone a couple of times but unfortunately we are playing phone tagI have also sent her an email to try and communicate that way due to the issues we have had in trying to connect by telephonePlease contact me if there are any other questions or if I may be of further assistance

I have reviewed the consumer's latest and our response remains unchanged. He has a service contract on the refrigerator and we will be glad to repair it. Also, we will be glad to inspect his cooktop for any safety issues he is claiming. All he has to do is call me back to schedule this and when the tech arrives let him do his job. In addition, if he is conversing with the product safety commission I will be glad to speak to them as well. I offered this previously and the consumer refused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When Ms*** called me to follow up on whether the second washer was picked up and I received my check I was at work and couldn't talk.I should have called her back but I was tied up for a few days and frankly had had it dealing with this situation for four months But in all good conscience I cannot agree with the resolution. GE sent me a check of $to cover the first weeks of laundry mat fees but it ended up twice that by the time I was able to get another washer delivered. And then when my new washer was delivered that company said they couldn't use the stainless steel hoses that I had paid $to have the GE washer installed so I was out that money as wellNot to mention all my time and aggravation having to deal with this problem.I felt that GE should have offered to send me a check of at least $to try and salvage our relationship
Regards,
*** ***

we have agreed to exchange this consumer's washer dryer pair

Thank you for the opportunity to review this consumer’s situation I left *** a voicemail today 6/21/to discuss her service experience and to see how the follow up service call yesterday 6/20/went. The consumer is asking for reimbursement of $to compensate for her rent
relief offered to her tenant. GE will not be refunding $420. This was an agreement between *** and the tenant. I will however offer $inconvenience cash and extend the warranty of the product by another year Please contact me if there are any other questions or if I may be of further assistance *** ***

Thank-you for the opportunity to review this consumer’s situationGE is not agreeable to making the requested reimbursement Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation GE did not agree to service the units in question on a no charge basis Please contact me if there are any other questions or if I may be of further assistance