Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation Please be advised that as a gesture of goodwill GE has agreed to replace Ms***’s dishwasher with a comparable model under the one-year manufacturer’s warranty Please contact me if there are any other questions
or if I may be of further assistance. Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situation I spoke with *** today 5/19/17. We discussed his complaints with our product. We’ve had technicians out twice and have found that the product is working as designed. GE will not be replacing his
product. Please contact me if there are any other questions or if I may be of further assistance*
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has spoken with *** *** regarding her concerns and each of them have been addressedGE has agreed to complete the remaining requests that were offered. Please contact me if there are
any other questions or if I may be of further assistance.Sincerely,*** ***

Thank you for the opportunity to review this consumer's situation
I just spoke with Mrs*** and confirmed that the unit has been repaired
I also offered to refund her service charges in the amount of $as a good will gesture
She accepted our offer and appreciated the follow up
and resolution to her complaint
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The price for the parts that GE offered is too high while there is no guarantee these parts wont break againFor the 1,I paid for this unit, the least GE could do is offer replacements at no chargeThey did not even ask for the pictures to see what the issue is so that it can be correctedI am disappointed at the outcome and may be reaching out to the office of the CEO of the companyAlso, I will make sure to offer my feedback on their facebook page
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationMs*** has informed GE that the dishwasher in question is scheduled to be repaired on 2/ Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation. Please be advised that GE has agreed to a one-time gesture of goodwill and reimbursement of $for service repairsMr*** is aware that the unit is out of warranty and any future service would be his
responsibility. Please contact me if there are any other questions or if I may be of further assistance.Sincerely,*** ***

Thank you for the opportunity to review this consumer’s situationI left the consumer a voicemail to call me today 1/19/17. We have had a technician out times and also call our Technical Assistance Group (TAG) and we have found no issues with the washer Please contact me if there
are any other questions or if I may be of further assistance *** ***

We are going out on 7/to complete in warranty service for this consumer. I will talk to him again after the service call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation I left a voicemail for Matthew today 3/15/18. After reaching out to our laundry team I was advised that the washer is the only portion that can be connected to WIFI since it is electronically controlled. The dryer
portion is timer-driven (not fully electronic), and does not have a port connect. The unit is working as designed Please contact me if there are any other questions or if I may be of further assistance *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told I have a week to decide if I want to decline the offerPhone conversation was ended without information on who to contact if I decide to accept offerI was yelled at and ignored several times during the conversation when asking questions and at this time I'm not sure I want to continue with GE products but as stated above I was told I had a week to decide
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Ms*** *** on Monday Morning 8/28/She suggested that GE was not to blame, but that I should reach out to *** ***'s *** Delivery Department*** seemed to pass blame for the delivery issues to *** ***This is unfortunate and adds additional confusion as to why I had to be subjected to such inconvenience, as logical or sufficient explanation was offeredI did receive my appliances unexpectedly on the 23rd, after being told via conversation with GE *** delivery, the evening before, that the shipment would arrive 8/29/and not 8/23/This adds to yet another point of confusion on date We received a call only minutes before delivery on 8/I have submitted the serial numbers for all appliances and am still awaiting the "acceptance" and processing of this rebate*** offered nothing to compensate for time lost and impacts to our renovation schedule and we have not received our rebate
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation GE offered to discount the consumer 30% into a new comparable model to replace their nearly year old refrigerator as well as deduct $for a service call charge earlier in the year. The consumer is unable to
afford the replacement at this time. GE has sent the consumer a Letter of Commitment extending the offer through 6/29/if they should change their mind. Please contact me if there are any other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied, as I have had multiple problems with this unit including FIRE*** has the lemon law and after multiple technician services they could not find any problems but stated it could be a manufacturer defectThey kept sending out people who said nothing was wrong yet the unit still is tearing up clothing, I purchase the extended warranty and was given the run around after each complaint and now I have to replace it at my cost, even though the first few issues were under warranty and I was still told it would not be replacedBad customer service, next step is to post on my blog and through social media
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the unit in question on a prorated basis Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation.Please be advised that GE has come to an agreement with Mrand MrsLacks on a replacement refrigeratorThe replacement order has been processed.Please contact me if there are any other questions or if I may be of further
assistance.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
The Dealer, meaning *** ***, has agreed to exchange the unit, Yet GE will not respond to me to set up a time to bring me the new one that I will be exchanging with **GE customer Service *** has failed to return my call within hoursUntil this unit is replaced and working properly, I will not except this kind of response from GE
Regards,
*** ***