Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
I did not know the home call service charge which doing nothing? I had customer services lady said 89.97paying for parts + labor promise when completed good repairCan Revdex.com tell me what to do when GE takes charge without my agreement?
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation. MrJ*** was contacted on 2/by GE's international team who has addressed his concernsPlease let us know if you have any further questions or concernsSincerely, *** ***Program Manager

Thank you for the opportunity to review this consumer’s situationI spoke with *** *** this morning 9/12/16. She’s been involved in multiple troubleshooting calls and service calls. Her dishwasher still isn’t getting her dishes clean and dry. She has a service call
scheduled today 9/12/with ***’s Appliance to install another part. If the service doesn’t resolve the consumer’s issues we will exchange her dishwasher at no charge Please contact me if there are any other questions or if I may be of further assistance *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have been given no estimated time that the backordered part will arriveWe have a completely disabled washing machine and GE has been poor with updatesFurthermore, they had the part shipped directly to our home, with no expected date of arrival, and we are to contact them when it's ready to schedule a repair appointmentShouldn't this all be on GE for their poor craftsmanship? Also, why can I not get a date that this part is expected to arrive? I cannot go MONTHS without a washing machine as we have too many people in our homeAlso, explain why the part is on backorder -- is it because too many washing machines have broken? Finally, there was a change in the condition of the washing machine since the technician came to view it, AND told us it was safe to useNO NEW TECHNICIAN HAS COME TO ASSESS THE WASHING MACHINE!!! How do we know this is going to fix it?!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer
I reviewed appear below
I do not understand what the company means by "To date consumer has not responded to my voice"I have not received any calls or messages from the company.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms***'s statement is misleading She stated she was terminating the call, and 'she was going to help me' but decided not to do so due to my tone (I have the recording of the call) When in fact, Ms*** was rude and condescending from the moment she picked up the phone I am happy to speak with someone at GE that will conduct themselves in a professional manner
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I may contact GE and/or Revdex.com again if home depot have different opinions regarding the cause of the microwave problemThank you for helping me to resolve the problemI really appreciate it.
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation.Please be advised that Mr***’s range is nearly three years old and out of warrantyA GE Factory Service technician was out to repair the range on 10/19/and 10/26/According to Mr*** it still was not repairedSo,
instead of calling the GE technician back out to complete the repair, in which he had already paid, Mr*** took it upon himself to order the parts he had determined were needed and make the repair himselfMr*** paid GE for service on 10/19/in the amount of $As a gesture of goodwill GE has offered to reimburse him $of that repairMr*** has declined the offer at this timeShould he wish to accept he is welcome to give me a return call at ###-###-#### (8-EST) and I would be happy to process the reimbursement.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12000461, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Brandon Luce

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has agreed to replace the unit with a
comparable unitMr*** has accepted and the order has been processedPlease contact me if there are any other questions or if I may be of
further
assistance.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear.I received a phone call from Ms *** of GE who repeated to me what I was told by the service representative who came to my houseHowever, the labor charge would be $and *** the service representative said the scratches would most likely appear againTherefore, I did not go ahead and change the glass cooktop I was told by Ms *** that she, herself has scratches on the cooktop At this point, I want on record that this is therefore a defective product I only used the cooktop for months because I am a snowbird in Florida
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The "concessions" that GE is mentioning in their response was offered prior to having to send their technicians three times because of botched repair attempts The age of the appliance is irrelevant here since I am complaining about the quality of the repair service and their customer service response, not the appliance itself GE is not willing to take responsibility for wasting hours of my time and potentially damaging my refrigerator's freezer motor.
Regards,
*** ***

the consumer has not responded to my voice mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint No one made any type of threats to anyoneAll I did was call their service tech lazy which he wants because he refused to come out and do his jobHe refused to come from Lakeland to Brooksville and was only going to order parts and have them sent to meHe was not going to come out and check the unit no one made any threats to this man whatsoever. I only want the unit repaired. Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationThe counter-top microwave in question was put into use during April with a one-year warranty It is now close to four years beyond the one-year warranty expiration. GE Consumer Relations has offered to
provide a $Goodwill Certificate that could be used as a rebate against the cost of a replacement product. This offer remains open for Mr*** to accept through 3/10/ Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation. The unit in question was delivered on Saturday 10/29. Please contact me if there are any other questions or if I may be of further assistance

GE service checked the washer and found that the unit was worknig as designed. The consumer was still not happy with the water level so now the dealer has exchanged her unit for a higher end model that allows her to add more water

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Cooktop investigation is underwayThe investigator will get back to GE when needed; GE doesn't need to tell us what to do in this matter I will call GE to have them look at it again but one thing I would like to mention; GE's tech worked on my Cooktop even though he was instructed very clearly TO LOOK BUT DO NOT PERFORM ANY REPAIRS but he still worked on and left the entire unit lose causing it to move when it is used which will probably scratch the counter top.For the refrigerator; GE tech "***" came and looked at the new part that was received to fixHe looked at it and said it was defective and the exact same part which he has already tried a couple of times and that didn't fix the problem He took that part with him and said he would come back That was the 6th trip within the last months for the exact same issue.
Regards,
*** ***