Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I
will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
-----Original Message----- *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** I just spoke to *** ***He said his tittle is Assistant to the president of GEHe explained once again there was nothing he could do except fix the refrigeratorHe also said that because I had complained to you about the delivery company that they use, he would not even consider to send a new refrigerator because the same people would deliver it! So, after a min phone call,we got no whereThey are just going to give us the money back,because mr *** said we were just difficult customersNo wonder they have over complaints against themAll though this is not the outcome we wanted, I guess we have to settle for itTerrible customer service! Thank you for trying to help me *** ***

I just left another voice mail on this phone ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I understand that the dryer was delivered on Sat 10/but that is not at all what my complaint was aboutMy complaint is that it took TWO weeks to deliver my dryer because GE and their delivery service was unwilling to deliver to me anytime other than 2:in the afternoonI was told it would be delivered on Sat 10/and I was given I dryer that did not work! Then I was told that they would reorder me a new one and deliver it on Wed 10/after 5:30pmwhich NEVER happenedIt took me over a week of contacting GE and their delivery company with no resolutionI was spoke to horribly and no one was willing to help meBoth me and my tenants had to use a laundry mat for two weeks because GE was unwilling to deliver my brand new dryer, which I paid in full on the day of purchase on 10/This was an item that was in stock and the delivery company delivers till 7-7:30pm during the week, yet nobody was willing to deliver it at any other time other than 2:30pm, which was not a good time for since I work during the dayslike a personI would like to say that their response to this complaint speaks volumes on their horrible customer servicein the original complaint I spoke about how they were unwilling to work with me on a delivery date and how horrible their customer service treated metheir response to this Revdex.com complaint was "It was delivered on Sat," NEVER addressed the issue that it was two week after I was promised a delivery for an item that was in stock or that they delivered a dryer that did not work!
Regards,
*** ***

Revdex.com:I have been reimbursed by GE for the defective dishwasher and for that, I am thankful to the Revdex.com for your effortsI believe most of the matter can be considered resolvedHowever, I was in contact with GE today and told them that the first of five repair parts has arrivedThese were being sent to me as I explained in my initial complaint to the Revdex.comI asked GE what I should do with these parts now that they have begun to arrive and I will not need them
Regards,
*** ***

Revdex.com:
I have discussed with the customer service representative from GE, they have made arrangement's for a technician to evaluate my appliance issue, complaint ID *** I'll will wait for the business to perform this action and, if it does, will consider this complaint resolved If not, then we'll determine next steps
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it
does, will consider this complaint resolved
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationGE has replaced the unit in questionPlease contact me if there are any other questions or if I may be of
further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will wait to see if the problem is resolved, and if it is, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation
I have spoken with Ms*** and apologized for the trouble on the brand new GE refrigerator that was just recently delivered
I offered the number to *** Insurance to discuss her property damage and offered to exchange the model for another brand new unit. I've processed the exchange on order: ***. I've messaged the delivery agency asking for delivery asap!
Please contact me if you have any further questions or concerns
Sincerely,
*** ***Program Manager

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr*** and apologized for the trouble he's had with his Profile dishwasher. Although the issue was not a warranted claim, we agreed to repair it as a one-time good will gesture. He has accepted
this as a fair resolution to his complaint. Please contact me if you have any further questions or concerns. Sincerely, *** *** Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cosmetic issue is fault in the product design and it's not something caused by meThis cosmetic (metal cracking noise) issue is having high impact on usability of the product every time.We use microwave at least 15/times daily and we hear those 15/loud metal cracking noise with every single usageTherefore, I can't accept business responseBusiness wants to get away with saying that this is just a cosmetic issueIdeally I should not pay any $$ amount from my pocket for defective product delivered to me from businessBusiness should replace the unit without asking me to pay
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to c*** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
GE has failed to uphold its warranty agreement and cannot provide any records of when the service notice of the part failure has endedThere are still customers who have problems with this part failing (main circuit board)I find GE is being negligent towards its customersIt used to be that you bought a refrigerator and it lasted decadesI still have a much older fridge working in my basementThis model (GE Profile Arctica) has failed several times over the course of its lifetimeIt is totally unacceptable that GE would shirk all responsibility and customer service etiquette in this manner.
Regards,
*** ***

That is fine I do not need loss of wagesJust a new washer and dryer thank you *** *** ***

we have agreed to buy this consumer's washer back

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. GE/*** wasted no time I contacting me and helping me with my problem. I couldn't ask for anything more
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This issue was not resolved as asked The handle was replaced again but again my reservation is the refrigerator has broken times in less than a year The unit should be replaced not the part that has broken again The agent did not reach out to myself instead reached out to my husband who is not aware of all of the issues We have been advised they will look into it if it breaks again but this is what I was told the last time it broke I am not satisfied as we still have a model that is no longer manufactured and has a history of breaking The handles are attached by very cheap plastic pieces that are bound to break again I will not be satisfied until they replace with a model that is similar in features but does not have manufacturing/engineering issues
Regards,
Kristin Elze

Thank you for the opportunity to review this consumer’s situation
Please be advised that GE has offered Ms*** an aged based prorate into a comparable refrigeratorShe has not accepted the offer at this time
Please contact me if there are any other questions or if I may
be of further assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This is unacceptable. If the warranty states nothing with regard to scratches not being covered, then they are. The warranty states: "year use"...which using a frying pan is. If scratches aren't covered then the warranty should specifically say so. I asked for proof of such verbiage and it hasn't been produced by ***, the program manager. What is my next step with the Revdex.com?]
Regards,
*** ***l

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** My stove burner DOES NOT WORKHow does the Company say the issue is solved? The technicians all agreed the burner is not fixableHowever the Company says the burner with a flame inches high and no flame on the other side is considered a rolling boil.The flame has burned by pans, and actually caused a small fire when the pan overflowed, when the contents ignited the inch high flame.Also, GE refused to post my review of their stove on their websiteThey rejected it twiceI told only the truthPlease see the attached picture

I just left another voice mail for this consumer