Sun Chemical Corporation

Thank you for the opportunity to review this consumer's situationMrs*** and I are still working toward a resolution on this case. She is going to forward me some pictures so I can look into this furtherPlease contact me if you have any other questions or concernsSincerely, ***
***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it
does, will consider this complaint resolved However, GE should revise the way that they "moderate" reviews on their website and not block negative reviews of their products
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

we have completed service on this refrigerator

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** **

Thank you for the opportunity to review this consumer's situationI have spoken with Mr*** and agreed to assist with the repair cost in the amount of $as a one-time good will gesture. The balance of the bill was the warranty that he purchased through ***. He accepted this as a fair resolution to his complaintPlease contact me if you have any further questions or concernsSincerely, *** ***Program Manager

Thank-you for the opportunity to review this consumer’s situation
GE did authorize and pay for service calls beyond the warranty period for the unit in question. The service company has reported back that the unit is functioning properly after testing the unit
Please contact me if there
are any other questions or if I may be of further assistance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
They fixed the range and I am happy with GE tech's performance,
but still not with GE dispatcherThank you for helping me with this issue Revdex.com
Regards,
*** ***

I have talked to this consumer and we are working with our engineers to understand and correct the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThey sent me a $check to replace the itemLast name was mispelled on check, will recontact if it does not go through
Regards,
*** ***

GE Service tech was at my home on Saturday 4/30/for a scheduled appointment to replace a water valve that was ordered from a previous tech to repair my washerWhen the tech showed up he had asked what the issue was so I explained to him the multiple problems and handed him the valve to replace itAt this time he started the washer to run through a cycle then about minutes later decided he was going to called engineering to help him outThey made him put the machine in a service mode to check for any codes which there were noneSo the tech (***) said he could not explain why it was doing what it was his only explanation was the clothes were washing dry for the knotting and no reason why they were coming out of the rinse cycle warm and not coldHe said he was sending it back tot customer relations and did no replace the valueI then contacted the representative (***) who said the machine was operating fine and use the extra rinse for more water but yet its still leaving fabric softener stains and running longer then the cycle time plus the digital display don't shut down when wash is finished stays on until manually shut machine off.Thank you* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business has resolved the complaint to my satisfactionI consider the case closed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ***
This rebate is by far the very least you could do Having said that, I do not accept this as the final resolve from this problem This microwave may be five years old according to your manufacturing numbers, but I havent had it that long This microwave is defective and a fire hazard The potential for this microwave to catch on fire, I have to believe, is very HIGH I would like to be provided with a replacement (NEW not refurbished) Microwave, you can have this one back ....as it is a fire hazard and has the ability to cause damage or death

Thank you for the opportunity to review this consumer’s situationI have sent an email to the consumer explaining that due to the age of his refrigerator (years old) we will not be able to offer any reimbursement for past part replacement. Please contact me if there are any
other questions or if I may be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The technician did not explained to me why the freezing occurredHe didn't answered my questions, saying that he is not sure why that is happeningHe never mentioned to me the blocking fanThe container is not big enough to block the fan and it fits the shelf, leaving plenty of roomI was present in the room when technician made calls to consumer advocates and his coworkers, but I didn't hear a word about blocked fanThat being said I have good reasons to doubt his inspection report.
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situationA service call has been scheduled with our GE *** Service Technician for this Wednesday 1/between 8-to resolve the consumer’s issue.Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms*** and apologized for the trouble she's had with her GE washing machine. She informed me that the unit was fixed yesterday but the technician was going to go ahead and order a drain pump so she
doesn't have future issues with this part. *** and *** will contact her when the part has been received so they can schedule a last return date I have also offered Ms*** a one-year warranty (beyond the manufacturer's warranty) as a good will gesture She has accepted this as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have already bought back the consumer's washer