Sun Chemical Corporation

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms*** and apologized for the trouble she's had with her GE range. We have arranged for a different service company to come out to diagnose the unit and give an estimate for repair We are
waiving the trip charge in the amount of $ We will discuss repair costs after the diagnosis has been made. Please contact me with any further questions or concerns. Sincerely, *** ***Program Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if
it does, will consider this complaint resolved
Regards,
*** ***
The GE technician will come on July 14th as stated by GE but I won't know for a few months if the work is satisfactory because it is the third time that the tech has fixed the drum strip I do not want the case to be closed until I know for sure that it won't happen again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** *** As we mention to them on the phone we will not accept the responce until we have the check in our hand and cashed. GE was told this on the phone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dishwasher delivered on Sat 8/27/ ,thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation
GE has left voicemail messages with the consumer beginning 8/3 with no response
Please contact me if there are any other questions or if I may be of further assistance

The consumer's description of the service history is inaccurate. Our technician ran an in-warranty service call on March 16th to replace a light and a burner part because of some rust. There was no issue with safety or a gas leak (per our technician) and the cooktop was repaired at
that time. I called the consumer on 5/in response to his Revdex.com complaint and agreed to schedule a no charge service call to investigate his safety claims. (he already had a service call scheduled for his refrigerator) This way the technician could look at both at the same time. When the technician arrived his wife was at the house. She called her husband and he got on the phone with the technician and told him not to touch his cooktop. So we were never allowed to see if there is actually a safety issue. In addition, his claim of speaking to the "GE Safety Department" and his claim that the tech told him the cooktop had a safety issue is also inaccurate. We will still agree to send out a tech to look at his cooktop if he will call me to schedule this

Revdex.com:GE made
arrangements to have the defective dishwasher picked up and said that the carrier, *** ***, would hand me the reimbursement, in the form of a check, at the time the pickup is madeI had asked GE to have the carrier schedule pickup with me so I could have the dishwasher ready to go and so I would be sure to be here when they arriveInstead, on April 11, I got a call from *** saying they'd be here in minutesI told the caller I need more notice than minutes and asked for it to be rescheduled as I was on my way out for an appointmentThey rescheduled the pickup for April between and The caller said the driver would have my reimbursement check with themThis was acceptable to me.Today, *** showed up at and picked up the dishwasher but had no knowledge of the check they were supposed to hand meI considered not allowing them to take the machine but let them anywayThe dispatcher at *** called moments later to say that because I had rescheduled, the check was overlooked by their driver(I rescheduled because GE's delivery company screwed up their initial instructions!)*** is supposed to send the check to me this afternoon via UPSAs of this moment, things are not resolved to my satisfaction and GE has once again demonstrated their incompetence. *** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I promptly returned ***'s call. Unfortunately, he was not helpful at all. Instead of refunding our money or at least fixing the appliances, he just tried selling me more service at a "discounted rate." GE should be embarrassed and ashamed. We will tell our friends and family.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have attempted to call GE 3x with the phone number *** *** *** asking for *** to set up this installation in their message it states that they will respond within hours, it has been hours In response to GE's note that they will be installing this unit on Friday 1/no one has contacted me to confirm this date.*** ***

Thank you for the opportunity to review this consumer’s situation GE Factory Service has been out to Mr***’s home twice and they have found that the unit is operating as designed and that there is no functional issue with the unitGE has advised him that the issue is considered
cosmetic and as a gesture of goodwill GE has offered Mr*** a discount into a new unitHe has not accepted the offer at this time Please contact me if there are any other questions or if I may be of further assistance. Sincerely,*** ***

We have completed warranty service for this consumer and the microwave is now working properly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action
and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

We have reviewed this consumer's grievance and the resolution we have already agreed to is fair and we stand by that decision

Thank you for the opportunity to review this complaint.Please be advised that as a one-time gesture of goodwill GE has agreed to send Mr*** the two freezer shelves for his refrigerator at no charge.Sincerely*** ***