Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactoryThe dishwasher was picked up today and we were given the refund checkHowever, there needs to be some clarification to the business's response in order for other consumers to understand this situation The business stated that while the dishwasher was repairable, they agreed to refund our moneyWhat was not stated by the business was that there were multiple issues with the dishwasherThe drain hose was defective (which was the cause of the original leak)In the process of investigating the hose defect, a recall on the motor mounting clamps was notedUpon further investigation, ours was determined to be defective and also had to be replacedAfter waiting about weeks for the original hose repair to be completed, it was discovered that the pump was also defective, requiring another minimum week period for it to be replacedAt the same time the pump was determined to be defective, the technician informed us that the problem could also be the water sensor, which there was a recall onWe requested the sensor and pump both be repaired since we would have to wait another two weeks for the pump and were informed that GE would not replace the sensor unless we called in a complaint of specific problems which would indicate a bad sensorIn order for that to happen we had to wait weeks for the new pump to be installed, then we would have to call back to GE and report another problemIt would be an additional week for another tech to come check out the sensor, then an additional weeks to get the part mailed and get the tech back to install the new sensor All told, it would have been an additional weeks to get the dishwasher repaired, for a total of weeks from the report of a problem(Add to this the weeks it took to get cabinetry, drywall, baseboards removed, mold damage cleaned up, and then install new cabinets, drywall, and baseboards.) During this time, the handicapped individual living there had no hot water in the kitchen and was not able to use the garbage disposalShe was washing dishes in cold water, which was very bad for the degenerative arthritis in her hands While we appreciate GE refunding our money and picking up the defective dishwasher, other consumers should be aware that they will not be informed of recalls and depending on the repair company assigned by GE, it could take months to get a simple repair fixedConsumers beware! Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI am sorry for the trouble Mr [redacted] has had with his GE oven I left him a voicemail on 8/to discuss this further but I have not heard backI agree with the offer that consumer relations honored to him The provided the part (which retails for $150) at a discounted rate of $plus tax and shipping I feel that the offer is fairIf Mr [redacted] would like to discuss this further, he can reach me at [redacted] anytime between 8am - 2pm ESTSincerely, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of replacing the unit in question. Please contact me if there are any other questions or if I may be of further assistance.

We are working with this consumer She will call me back after her service call

Thank-you for the opportunity to review this consumer’s situationI spoke with the consumer on 2/5/ I advised that we needed to have our GE Factory Service Technician inspect her dishwasher She agreed and on 2/10/the technician deemed the unit un-repairable On 2/11/I offered the consumer a comparable GE Profile Dishwasher at no charge to her in exchange for her defective unit The consumer accepted She is also working with our Electric Insurance to resolve any expenses pertaining to the malfunction of this dishwasher The consumer's new dishwasher should be delivered the week of February the 15th Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this consumer's situation Unfortunately, I do not correspond via email and again I am happy to discuss Ms [redacted] 's concerns further with her and can be reached at [redacted] Due to the hour time difference she is welcome to give me a call at her conveniencePlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE is in the process of reimbursing the purchase price of the unit in question Please contact me if there are any other questions or if I may be of further assistance

I have sent the consumer her promised refund by ***

After a long and drawn out process with terrible service and response rates from GE, the range was, in fact, exchanged.I did, however, have a range with gas cut off for a month and no access to a stove or oven during that timeAnd the
aggravation of being able to get someone to help was overwhelming! It was awful and GE should be ashamed of itself
*** ***

Thank you for the opportunity to review this consumer’s situation GE Consumer Relations offered to upgrade *** into a GE Profile Dishwasher model number *** at no charge. She accepted. I will be following up with the consumer once the exchange has been
completed Please contact me if there are any other questions or if I may be of further assistance *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes , the unit has been repaired by a 3rd party service provider, BUT that had happened before, only to break again WITH THE SAME SYMPTOMS weeks laterSo I reserve my satisfaction until I'm sure this repair has actually fixed the problemFirst it was the drum, now the pump...we'll see what happensI'm still wholly UNSATISFIED with GE's customer serviceI received a lemon of a machine
Regards,
*** ***

Thank you for the opportunity to review this consumer’s situation I spoke with *** *** this morning. After reviewing the photos of his cracked refrigerator interior liner, I offered a no charge exchange into a comparable model. He is reviewing the model and will call me back on Monday 9/18/ Please contact me if there are any other questions or if I may be of further assistance *** ***

Thank-you for the opportunity to review this consumer’s situation GE is not agreeable to replacing the refrigerator in question on a no charge basis Please contact me if there are any other questions or if I may be of further assistance

** *** *** ** *** *** ***
*** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
complaint has been resolved.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***1/4/17Regarding complaint ID ***GE, it has been reported that a control panel was installed on 12/17/and also reported that I was contacted to follow upThis is not correct I have not received a follow up call and my machine still does not workPlease note I filed the better business complaint however the response via the website did not offer the opportunity for me to respond as "no further action" was the only message available thus I could not respond within the daysAs a senior my abilities in technology are lacking so I have to have my son assist with items like this and I did not think to merely submit a new complaint to respondGiven it does not seem I am responsive according to GE I would really appreciate them contacting my son at 773-344-My machine is still not working.At this point I would just like a refund and I will never be a bother to GE againAt the very least I believe my machine needs to be exchanged and I should be reimbursed for weeks of having to go to the laundromat

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with *** *** todayShe looked at the history of GE representative trying to fix the dishwasher and noted that they came five times and canceled She said it was more then enough time for the same issue to make a decision and replace the unitShe also said, that if I want I can order new unit with her right away and pay 10% of the price of the new unit but it is back orderedIf I will wait till Tuesday, they might fix it or if they will not able to do it, then they will call the resolution team and I will have the new unit for free under extended warrantyAccording to her respond to Revdex.com, I have to pay 10% anywayIn this case I would like her to order the unit right away and I do not want to wait for another appointment that can be cancelled third timeI was waiting for all repairs from MayWait time is over
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Thank-you for the opportunity to review this consumer’s situation. GE Consumer Relations was informed, on 8/16/16, that the unit in question was in the process of being taken back be the selling dealer. Please contact me if there are any other questions or if I may be of
further assistance

Thank you for the opportunity to review this consumer's situation
I have spoken with Mrs*** and apologized for the trouble she's had with her GE microwave
At this time, we have agreed to refund the appliance as long as we receive the end of the power cord and the physical serial sticker
off of the unit
We plan on refunding her purchase price, tax and delivery
She has accepted this as a fair resolution to her complaint
Sincerely,
*** ***Program Manager

Thank-you for the opportunity to review this consumer’s situation GE is in the process of replacing the unit in question Please contact me if there are any other questions or if I may be of further assistance