Sun Chemical Corporation

I received an e-mail from Ms [redacted] asking that we refund her 80% of the cost of the unit instead of my offer of 75% I agreed to 80% refund of the unit cost I offered to send a check in the amount of $and asked that she have the unit disconnected for our local delivery company to pick it up at the same time they deliver the check to her I am waiting for her response Sincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.it is absolutely ridiculous that I had to wait from November 13th to February 8th to receive a working oven, the product I paid forIn fact, it is appallingI had to fight GE consumer relations tooth and nail to get a replacement for the broken ovenI had two service men tell me the gas valve on the range was faulty and it still took GE that long to replace my ovenThey also blatantly lied to meThey told me that the first service man they sent told them I “refused repairs” when I inquired to the service company about this they sent me their reportNo where in the report did it say I “refused repairs”I am irate with GEI demand compensation for my troubles [redacted] Regards, [redacted]

This issue was caused by a poor installation by [redacted] *** [redacted] has refused to help the consumer so I have agreed to reimburse the cost of correcting the install for goodwill thanks

Thank-you for the opportunity to review this consumer’s situationThe repairs to the unit in question are now scheduled to be completed on 5/23.Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation. Mr. [redacted] has been contacted by GE's international team who has addressed his concerns. Please let us know if you have any further questions or concerns. Sincerely, [redacted] Program... Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They agreed to exchange the fridge after I called non stop for daysIt took weeks to get the refrigerator and there were even problems with the deliveryFirst the delivery was late so we needed to switch days and then they showed up hours early, luckily I was home!! I received a check for $to replace food however the name on the check is wrong and I have not heard back with regards to getting a new check and still have not heard backI have also taken issue with the company that $does not cover the cost to replace food or the fact that I went weeks with no fridge and had to eat outI am still not satisfied with the outcome or the customer service I received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The GE Tech left my house and BEFORE leaving drivewaythe unit stopped producing cold airThe tech week before said MORE work needed to be done since "something" had blown the fuseThe tech out last ONLY REPLACED fuse and unit did not stay working for longer than FIVE minutesI called GE right away since tech was literally leavingGE said the best they can do it make YET ANOTHER appointment for JUNE 9, , move than a week away again AND WANTS ME TO PAY FOR THIS SERVICE,I am at wits end over thisi FINALLY called ANOTHER company to fix unit, they looked at it and in less than FIVE minutes replied (to which I have written statement) the unit is DONEthere is rusted lines leading to coolant and it can not be repaired I am now REFUSING to pay GE any monies for ANY time at my home This is very underhanded that they would NOT know that unit is DONE and order a fuse when they know another issue is problemnot to mention charging me again since they did not have the fuse in handAND this has been going on for over a month, so NO I AM REFUSING TO accept their response thank you [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has spoken with MsMiller regarding her complaint with her dishwasherAlthough there has been no functional failure found with the unit as a one-time gesture of goodwill GE has agreed to replace her dishwasher with the same modelThe order has been processedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that Mr***’s refrigerator was repaired on June 1, by a GE Factory Service technician under the one-year manufacturer’s warrantyPlease contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation I spoke with [redacted] today 10/3/ I agreed to replace his GE wall oven at no charge Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that I have spoken with Ms [redacted] regarding the issue with her GE washerGE has advised her that the unit has a one-year repair warranty and offered to schedule service for a technician to inspect the unitAt this time Ms [redacted] has not scheduled service.Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[redacted] repair replaced fan blower and updated software, but icemaker still does not dispense ice [redacted] was notified on 2/24/and they are ordering another partAwaiting followup from ***, [redacted] stated that they would notify GE of status.Would like refund for refrigerator Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationMs***’s dealer is in the process of replacing the unit in questionPlease contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]The washer will still not correctly connect It will only show the time left on the washerThe remote does not work We paid extra for the wifi because we were told by GE multiple times that it works with wifi We would like a refund on the machine since it does not work as advertised by GE Representatives Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that Mr [redacted] ’s dishwasher is covered under the one-year manufacturer’s repair warrantyGE has offered to schedule service out for a technician to take a look and Mr [redacted] ’s has declined serviceShould he wish to schedule service he is welcome to give me a return call and I would be happy to schedule the call Please contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE appliancesI agreed to e-mail our product management team for more information and told her that I would get back to her as soon as possiblePlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [GE has sent two defective fridges and will not guarantee a year warranty free of charge GE sent two defective fridgesAfter a lot of back and forth,I was finally able to get them to repair the second defective fridgeGE now has no faith in their product to gaurantee a year warranty seeing as how I am skeptical of their productThey send defective products and should gaurantee warranties.I am expecting GE to have faith in their product and guarantee free of charge a year warrantyAssuming their product is of quality, I should not need the service, costing GE nothingThe warranty is to gaurantee me that I have their assurance of helpful service should I have the fridge fail, yet againThis is a brand new product and already stated with issues.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Hi the Item delivered on 7/3/was defective It has scratches and a dentFurthermore the appliance is defective my kitchen flooded on 7// I turned all water offThere was residual water and I got flooded on both on 7/and 7/ I have had no water in my kitchen since 7/ In addition I have emails to prove I was asking for a replacement since 5/that is over weeks I took five day off from work I am asking for a replacement refrigerator at this point the full cost of refrigerator should be reimbursed It has been week with a defective refrigerator and Saturday will be a week with no water in my kitchen due to refrigerator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The washer still did not work after the technician left my home the second time I have communicated with Mr [redacted] and he kindly agreed to replace the washer with the same model which I should receive by tomorrow, 9/15/ I sincerely appreciate the prompt assistance; however, I would like to confirm that the new item will come with full warranty The reason is that I have lost faith in this model since I have owned washers from other brands for many years and have never had issues and this one broke within months Regards, [redacted]

We are scheduled to go back out for service on 7/