Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.GE has said they will not reimburse me for the difference in price between the defective fridge they sold me & the replacement I never heard of a company that would not refund the price of defective merchandise Regards, [redacted] ***

BBB UPDATEDThank-you for the opportunity to review this consumer’s situation. Mr. [redacted] is in the process of submitting additional information to our rebate processing personnel. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation. I have spoken with Mr. [redacted] and apologized for the trouble they've had with their GE dishwasher. We've agreed to send out two kinds of cleaners to see if that improves the appearance of the inside of the appliance. I... informed him that I would follow up in about a week. Please let me know if you have any further questions or concerns. Sincerely, [redacted] Program Manager

We have exchanged this consumer's refrigerator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I spoke with [redacted] yesterday 1/19/and he agreed to replace the washer Regards, [redacted] ***

Thank you for the opportunity to review this consumer’s situation Please be advised that MrMclean and I have exchange multiple voice messages but unfortunately have been unable to discuss the complaintI am happy to discuss the issue further and he is welcome to give me a return call at his convenience at [redacted] (8:00-5:EST) Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situationGE has issued a reimbursement of $regarding this matter Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation There was a delay in the printing and mailing of the check in question It was mailed on 1/5/ Please contact me if there are any other questions or if I may be of further assistance

Homeowner reports the part was received 7/2/and installed by the homeowner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel that a one year exstension is not comarable to my lost wages and inconvenience their appliance has causedI was very dissatisfied with the company's cunsumer relations departmentI also feel that I was targeted with further anguish after submitting my complaint Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs [redacted] and apologized for the problems she's had with her GE washer Because the cost of the repair may have exceeded the cost of a replacement, we offered a replacement unit at a discounted priceMrs [redacted] has accepted this as a fair resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Though my first interaction with the G.Erepresentative was encouraging and a solution offered, it was not followed through on and at the end of the day they reverted back to "lets be optimistic"No measures were put in place to ensure my delivery would be undamaged and I still sat at home fingers crossedLuckily for me this time the washer was not damagedHowever since the washer was finally delivered, I find that this resolution is satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationThe dryer in question is scheduled to be repaired on 1/21/16.Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] apologized for the trouble he had with his GE microwave as well as the delivery of the new unitAlthough the appliance was out of warranty, GE honored a discount on the new unit as a good will gestureDue to the difficulties he had with the delivery agency, I agreed to refund the delivery fee in the amount of $ He didn't feel this was a fair and reasonable resolution to his complaintIf he changes his mind, the offer will stand through the end of the business day on 12/30/Please let me know if you have any further questions or concernsSincerely, [redacted] Program Manager

We have agreed to buyback this consumer's dishwasher The consumer has now received her check and we have picked up her faulty dishwasher

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The product was not designed properly and many complaints on the internet Regards, [redacted]

[redacted] ***... [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation. GE has declined to send additional potential replacement parts regarding this matter. GE did offer a $200.00 allowance to keep... the unit as-is but this offer was rejected. Please contact me if there are any other questions or if I may be of further assistance.