Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms [redacted] ’s refrigerator is over three years old and out of warrantyAs a gesture of goodwill GE has serviced the unit over the last three years at no chargeAt this time GE has offered her a significant discount into a new comparable model in which she has declinedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has offered to replace Ms [redacted] ’s refrigerator with a comparable model at no charge due to excessive service Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE offered to send the needed parts for repair at no charge to assist the consumer in the overall repair cost Consumer agreed and will have someone install the parts Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situationGE Appliance Factory Service has chosen to put the [redacted] ’s on the ‘Do Not Service’ list The consumer challenged our Factory Service technician’s diagnosis and repair There were parts outside of the sealed system that needed to be replaced that were not under warranty The consumer refused to pay the bill They asked to be invoiced and would challenge the invoice The consumer’s refrigerator is still not cooling GE has asked the consumer to find a local repair company to come out and diagnose the unit Once parts are determined GE will send the parts at no charge and pay up to $in labor cost At this point the consumer has yet to find a servicer GE will continue to assist in locating a servicer Please contact me if there are any other questions or if I may be of further assistance [redacted]

This consumer has not returned my voice mails

Thank you for the opportunity to review this consumer’s situationI spoke to [redacted] on July 14th and after reviewing her service history and unit failures GE has agreed to replace both her room air conditioners at no charge to the consumer Please contact me if there are any other questions or if I may be of further assistance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowi called [redacted] and the shipping company was unable to meet a feasible plan for deliveryMy other requests were omitted in the response Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE has left voice mails for Ms [redacted] twice at this point Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this consumer’s situation Ms [redacted] was originally given a week to make her decision however, she declined the offer multiple timesShe also would not take down the replacement model information nor contact informationShould she wish to accept the offer it will be open until close of business July 26, The replacement model would be [redacted] for a cost to her of $If she chooses to accept the offer she is welcome to give me a return call at [redacted] between 8:00-5:EST to processWe will process the order with a MasterCard or VisaPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Purchase a GE washer and Dryer set in November In January the washing machine stopped working, it would not wash properly and the water level was very lowI contacted GE and they sent a repair person three days later and he determined the washing machine board was malfunctionWe waited another week for the part to arriveWhen it finally did, the technician who came to replaced it stated there was nothing wrong with the machine and did not want to change the part that was previously stated brokenI called GE once again and they sent a third person and the third person stated that it was our water levels that were not working and this person was incredibly rude to my parents for whom, I had purchased the washing machine forI called GE and this sales representative was the first GE representative to be rude and stated they would begin to charge me for sending technicians to look at the washing machineI asked to speak to a supervisor, but was denied because all of the supervisors were allegedly busyBy now it was the end of February and my three-month old machine was still not workingMy parents had been going to laundromat for over a month and there was no repairI called the next day and finally spoke with a supervisor and the supervisor agreed to send another repair personThe repair person changed the part that was originally brokenNow its August, less than a year from purchase date and the machine continues to malfunctionNow the machine leaves soaps and spots on clothesWe keep the load very light and with very little soapWhat would only take one load to completely wash properly, now is taking three loads and not washing properly resulting in more expenses to usI do not want to spend my lunch hour talking to GE customer service againI can send my call logs to show how many calls I made to try to get our washing machine fixed, but I am sure that you can look into your records and see all I have gone throughI considered reselling the machine, but on good faith I would not be able to pass this headache and stress to someone elseTomorrow I will call GE once again to try to resolve this issue, but I am afraid we have purchased a lemonAll I am asking for is a new machine so my parents do not have to go out of their way to washI worked hard to make their lives easier and I trusted GE to provide quality products, but now I see that they do not stand behind their products and only want to give a quick solutionIf anyone can help me so that come December, I am not writing another complaint on Revdex.com because GE refuses to fix our washing machine.Desired Outcome: I want a new machine or refund so I can purchase a new washing machine that works

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The only reason I filed a claim with the Revdex.com is because GE has taken four week now to get to the point of offering to reimburse us for the microwaveWe have had a technician come out twice to try and fix this microwave and now GE is willing to offer a Goodwill certificate in the full amount of the microwaveThe Goodwill certificate that GE offers allows us to go and pay out of pocket for another GE microwave and then seek reimbursement by submitting proof of payment and then waiting weeks for GE to refund us by sending us a check in the mailThis is unacceptable! We have already waited four weeks for a microwave and now GE is asking that we go and buy another GE product, which I'm reluctant to do based on the service we have received so far We should not have to do the following: (1) purchase another GE microwave out of pocket (2) submit a reimbursement claim and wait WEEKS in hopes that we will get reimbursed GE should provide us a full refund in the amount of the microwave within 5-business days and allow us to purchase another microwave of our choice, it should not have to specifically be a GE productI believe this is a reasonable request considering the inconvenience GE has put on me an my family for the past weeks Regards, [redacted]

Revdex.com: I have received a response from GE in reference to complaint ID [redacted] and agreed to the $increase and month warranty extensionThe fridge is also fixed I consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I was very upset it had to come to me complaining to the Revdex.comGE should stand behind their products and have less confrontational customer service people.The original people I spoke to were very rude to me and my situationI probably will never purchase a GE product again knowing that when there is a problem they don't stand behind their products

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has sent out three different technicians (Factory Service & Authorized Servicer) to take a look at Mr***’s concerns on his GE cooktopIt has been determined by each technician that the unit is operating as it is designed and there is no functional repair to be madeWith these diagnoses GE does not agree to replace nor refund Mr [redacted] for the cooktopPlease contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Thank you for the opportunity to re-review this consumer’s situationPlease be advised that GE’s decision remains the same with an offer to reimburse Mr [redacted] $for parts, labor, and taxes for service a call from a GE Factory Service technicianAs previously advised the range is nearly three years old and out of warrantySince a technician did go out to Mr [redacted] ’s home on two different visits GE does not agree with reimbursement for the home/trip diagnosis feeIf the unit was not repaired Mr [redacted] should have waited for the GE technician to return to complete the repair in which he had already paidAt no time was a part determined to be defective by a GE technicianAgain Mr [redacted] took it upon himself to order the parts he had determined were needed and make the repair himself, after watching what the GE technician had previously doneShould he wish to accept the reimbursement he is welcome to give me a return call at ###-###-#### (8-EST) and I would be happy to process the checkI will hold the offer open until November 29th, Please contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Received damage settlement on 1/09/ As stated in my email, I am inquiring about my personal time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Defective appliance was replaced on 6/13/Replacement appears to function correctlyRegards, [redacted]

Revdex.com: I have reviewed the response made by GE Appliance in reference to complaint ID [redacted] A water heater was delivered and is expected to be installed before the end of JuneAfter it is uncrated, inspected and determined to be in compliance with what GE said it would send, then, and only then would this be a satisfactory resolution Regards, [redacted] ***t

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below GE took the bare minimum steps to remedy the situation as replacing their defective unitThey took no steps to address the fact that they caused me to use PTO or take off from work SEVEN times in just two months for the same appliance to be repairedOf those SEVEN days one was a no call/no show and another day on a weekend of which I had to call to have their supervisors track down the repair technician Their only step they took was to offer of an additional year of warranty that I could also purchase myself for $I find this repulsive and it shows a complete lack of respect for customers and shows that they don't value a customers timeThis also does not take into account that the installation of the new dishwasher is different than the original as in now we cannot reach the control buttons on the top now to start the machine and need to use a utensil to start the machine (see attached photo) Regards, [redacted]