Sun Chemical Corporation

The consumer has replaced the washer and the local dealer is working with in on a refund/return of the original unit

Thank-you for the opportunity to review this consumer’s situationGE has inspected the unit in question and found it to be working properly.Please contact me if there are any other questions or if I may be of further assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] regarding the knobs on her GE Gas Range and apologized for the trouble she was havingI explained that this model is out of the manufacturer's warranty As a one-time gesture of good will, we agreed to honor a heavily discounted price per knob from $52/knob to $5/knob with a shipping cost of $ She would not accept this offer unless the shipping fee was waivedUnfortunately, we did not come to an agreement There can be no further discounts applied to this transactionIf Ms [redacted] would like to take advantage of this substantial discounted offer, she would have to contact me within the next 5-business daysPlease contact me if you have any questions or concerns I can be reached directly at [redacted] anytime from 8am - 2pm ESTSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms***’s washer was repaired on September 8,by a GE Factory Service technicianAlso as a gesture of goodwill GE hassent Ms [redacted] $as an inconvenience allowance to assist with laundry expenseswhile waiting for the repairGE has also issued her a month letter ofcommitment extending the warranty for repairsPlease contact me if there are any other questions or if I may be offurther assistance

I left a voice mail on 6/22, just waiting for the consumer to return my call

Thank-you for the opportunity to review this consumer’s situation GE reached out to the rebate center and the $rebate gift card will be processed today and mailed asap GE left a voicemail for Mr [redacted] explaining the resolution Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationGE is not agreeable to replacing the unit in question This issue is not a manufacturing defect Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation GE is currently scheduled to complete the repair in question on 3/ Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumers complaintPlease be advised that GE Appliances has agreed to replace Ms [redacted] rangeThe replacement order has been processedSincerely,***

Thank-you for the opportunity to review this consumer’s situationThe refrigerator is in the process of being repaired by replacing the freezer door Please contact me if there are any other questions or if I may be of further assistance

The dealer has exchanged this unit for the consumer Thanks

Thank you for the opportunity to review this consumer’s situation I spoke to our delivery agent and there were having trouble locating the consumer’s order They assure me that once they have located the order they will reach out to the consumer I spoke with the consumer yesterday 11/to apologize for the delay and to let them know that the delivery agent will be reaching out to them asap Please contact me if there are any other questions or if I may be of further assistance [redacted]

[redacted] GE assigned a customer advocate after I filed the complaint and they came up with a solution that was acceptable to usI couldn't find how to let anyone know on the links shown above [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe business told me that I had to use their repair manIf it was a parts only situation I should've been able to use someone of my choice who would've been a lot less expensiveThey sent the person who repaired my water heater and told me that it would be $That is my complaintWhen the gentleman arrived he then told me he was charging an additional fee which made it $ I have since contacted a local repair man who indicated that his charge would've been $Therefore GE's repair man is charging more dollars than a local repair man would haveSo they left me zero choice but to use their person who once again charged more than $per minute So while they indicate that the part was of no cost to me obviously they inflated their charges to offset it and then insisted that I used someone of their choosingThe issue here is that they forced me to use their repair man, told me it would be one fee and then bait and switched me once the person arrivedThat is poor businessThat is dishonest businessAnd it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to meI've been given nothing but the runaround by this company and no one is taking responsibility for their a me once the person arrivedThat is poor businessThat is dishonest businessAnd it is even more frustrating that they're not even researching and dealing with the lack of accurate information that was given to meI've been given nothing but the runaround by this company and no one is taking responsibility for their error Regards, [redacted]

While I'm happy my refrigerator was finally repaired I'm not happy that the only way they would honor the warranty, or even respond to my concerns, was to file a complaint Prior to the complaint I was told that parts were covered as a favor but I'd have to pay for labor, a two person job, starting at around $470, I tried to reach my two multiple times and continued to be told I would hear back in hours I could only get to the first tier after the first call I kept asking them to cover labor, and continually was told no, and that my only real option was to buy another refrigerator at a reduced cost THIS WAS the replacement refrigerator that I bought at a reduced cost To replace my monogram that kept failing I was told that I could request a review, which I did their response was that I could pay for labor but it was going to be expensive and they suggested buying a replacement I asked for a second review Same response They just wanted me to buy a new refrigerator They only admitted it was under warranty once I filed a complaint how many customers are they denying coverage to and then pushing them into buying replacements so that they don't have to honor the warranty Did they really think I wanted to buy my third refrigerator in six years I pointed out that if they were telling me my only logical option was to buy a replacement I asked them why that wasn't what they were doing for me I was spoken to in a less than apologetic way and when I pointed out how many people had their hands on this that could have admitted that this was covered in full, posts and labor, by the warranty, all they could say was that this was a learning experience I don't think it is likely that, at a minimum six people, honestly made a mistake in knowing what was covered, particularly after two reviews The only upside of this experience was that the technicians were pleasant, respectful and professional [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We have reviewed the consumer's response and our position remains unchanged We will be happy to repair the unit per the warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Once the concern is acted upon, I will accept the resolution

I have left Mr [redacted] a voicemail to discuss his case further I will wait for his call back and send an update after our discussion Sincerely, [redacted] Program Manager