Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Replacement fridge that was provided appeared damaged as well, both replacement and original fridge were returned to GEI have since purchased a new fridgeReceipt for new fridge was faxed to GE and I did ask for full reimbursementStill pending response Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You have not addressed the fact that I have been without a washer since 9/28/These "solutions" should have been offered immeadiately, in my first call with [redacted] at the call center and her follow up call you all were aware that there were no repair people here that are GE certified so why were these "solutions" not offered thenBy not addressing this issue in a TIMELY manner I have been forced to spend over $at the laundromat and $in gas to get to there not to mention the time I have had to spendThe repair time is out by several weeks now, especially with the holidaysAnd should I mangle the washer to send the cord etcwho is responsible for removing the now mangled machine??? how will I be reimbursed for it's removal Regards, [redacted]

RevDex.com: I have reviewed the... response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The undisputed facts regarding this issue are that we hired GE to fix a problem with our refrigerator, while the GE Technician was fixing our appliance they damaged both doors, they sent out 7 sets of doors to our house over several months none of which were in any condition to replace the current damaged ones and now they want me to pay $800 for a new one of similar specs at a discount.I think GE should be ashamed of the way they handled this entire process. A company of this size comes into a customers home and causes damage that can't be fixed then tells the customer to pay $800 for a replacement of similar spec.The only resolution is for GE to fix my current appliance so that it is in the condition it was in when they came into my house to fix it, which they said they can't or replace it with the same model at their expense. This was their mistake. Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the microwave in question.Please contact me if there are any other questions or if I may be of further assistance

Service was completed on 3/

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE microwaveAlthough we have not found any fault with the current microwave, I have agreed to exchange it for the upgraded model of his request at a prorated priceHe is going to think about the offer and get back to mePlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situation. GE has spoken with Ms. ***'s regarding her complaint. Please be advised that Ms. ***’s microwave was over ten years old and out of warranty. As a gesture of goodwill GE offered her a $25 goodwill certificate to go towards the purchase of a new GE microwave. However, the certificate was issued for $50 in error and GE did reimburse her the $50 for her new purchase. GE will not be issuing Ms. ***’s any further compensation towards a microwave that as over ten years old. Please contact me if there are any other questions or if I may be of further assistance. Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that GE did speak with Ms [redacted] on July 9, regarding the issue with her GE microwaveHowever, no resolution was given as Ms [redacted] ended the call by hanging upIf she would like to give me a call at ###-###-#### (8-5:EST) I would be more than happy to discuss furtherShe will need to have the model and serial number from the microwave available when she calls Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE is researching the availability of the part in question Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this consumer’s situationPlease be advised that Mr [redacted] ’s GE Hybrid Electric Water Heater is out of warrantyGE has offered to assist him with service at no charge or a prorate discount into a new unitMr [redacted] has accepted to have service and is scheduled with GE Factory Service for May 6, 2016.Please contact me if there are any other questions or if I may be of further assistance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 11136281, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On Tuesday, February 23, I received a phone call and a voicemail from Ms [redacted] at 9:AM I returned this phone call at 11:AM and had the opportunity to speak with Ms [redacted] As she picked up the phone, she mumbled quickly through a "scripted" apology, which I felt was anything but sincereI explained to her that the technician had come out to service my refrigerator last week and that it was now working properly (and I stressed to her that this was only for the time being) I communicated how frustrated I was with the repeated service calls that I have had to endure I stated again that I wanted a replacement product and an extension on my service warranty or commitment letter She responded, saying that there was no way to get a replacement item at no cost, and that my commitment letter for free service on the product was good until April 18, 2016, and to call back if I had any problems within now and that time frameI told her how I'd had repeated major problems with the product and how the same part was replaced several times I also told her how disappointed I was in the company and what they offered to the consumer I asked her for a service warranty extension, and she said she was unable to do this I asked her to explain the difference to me between a service warrantee extension and a "commitment letter," which is what I have She did explain the difference (which is miniscule but that's beside the point) in a very rude and snotty tone I was taken aback by her tone from that point on in our brief and utterly disappointing conversation Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We rejected the offer of the refrigerator being replaced and GE paying a small portion of our attorney feesThis refrigerator was less than months oldWe even purchased an extended warranty [redacted] came out times and made assumptions and ordered parts and couldn't fix itGEs own tech came out and said it was most likely open end loose connection or shortWe do not trust this refrigerator to not quit again resulting in loosing food or shorting out and causing a fireWe never were made an offer that was good for weeksWe want the refrigerator replaced and our fees backGE certainly doesn't stand by their productsI would never buy GE again or recommend to any one elseI find it hard to believe that they would want this in their own house with something that could possibly short out and cause a fireSeems odd that we couldn't get a response from GE till we retained an attorneyAll could have been avoidedAnd how do they know that it is working perfectly? We haven't heard from them since the ridiculous offerLike I said beforeIf this had been a simple fix we would have done thatBut it was never determined what the problem wasIt just came back on by itself.Totally unacceptable

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: GE exchanged the refrigerator with another GE was prompt in its response to my Revdex.com complaint and the exchange happened quickly at a time of my choosing I only wish I hadn't needed to involve the Revdex.com however, once I had, GE was very professional, courteous, and understanding which is what I would expect from any company with which I do business Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We are requesting a new unit, not a refurbishing of the defective unit that was shipped to usWhen we purchase a new product it should not need to be repaired upon arrival Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's having with his GE microwaveHe informed me that the complaint has been resolved by GE waiving the charges for the repair (which is scheduled for 2/22)Mr [redacted] has accepted this as a fair resolution to his complaintPlease don't hesitate to contact me for any further questions or concernsSincerely, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situation Ms [redacted] will be forwarding pictures of the areas in question We will be speaking again after the holidays Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The two attached photos show what appears to be a melting oven part sandwiched between the two glass panels of the oven door This problem surfaced barely one month after purchasing the new oven costing us over $ We’ve used similar ovens over the last years, and never saw a defect such as this The GE technician just looked at the problem and didn’t even open the oven door to diagnose the issue It baffles us why a supposedly reliable company such as GE would refuse to do the right thing and either repair or replace either the oven door or the oven itself.Thank you for your king assistance in resolving this problem Regards, [redacted] ***

[redacted] This complaint has been resolved # [redacted] GE gave me a refund on Friday, August 26, and took their washing machine back.Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although GE did send someone out to fix the fridge, I ended up paying a total of $dollars to have the issue resolvedAs stated before, the fridge is in pristine condition which the GE repair man can attest to and I have lost hundreds of dollars in groceries over the past yearTo have a year warranty on such an expensive item is absurd, there is an IMPLIED warranty when investing in such equipmentI expect a brand new fridge to last over a year, and if not, I expect the company to do right by its paying customers and resolve the issue fairlyCharging me $dollars for a $fridge is hardly justified, especially as I watched the repair process being completedThe repair man did not even look at the fridge at firstHe asked me what was happening, the issue, and so I explainedAfter I explained, he stated a price off the top of his head without even opening the fridgeWhen I asked if he would even check the specific piece for malfunction or damage, he acted as if that was a silly questionHe stated he has changed thousands of "motherboards" and sensors (all of which are one part that allow an entire fridge to function)I was shocked, it seemed to me that GE is aware of this common issue but doesn't address it in the manufacturing process because house calls like this generate revenue for themUnethical and uncalled for Also, I have done some investigating with the serial number of the part replacedSeems to me, the MAXIMUM price for such a piece averages around $100, please see the attached photographsSo yet AGAIN, GE marked up the price just to mark it down at a "discount" of 25%In the end, no discount was actually given, instead GE made money on this house call with the part, and labor fee(note the receipt, GE appliance man was in my home for a total of minutes @ $That is more than most lawyers make.) Regards, [redacted]

[redacted] They replaced the parts on the oven and since we haven't had any issuesThe microwave and oven are working perfectly