Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While the tech did come on April the appointment was supposed to be for him to replace the water valve that the previous tech determined was part of the problem after doing a short wash with some clothesThe tech that areived on the 30th didnot replace the valve instead he asked me what the problem was and started a wash cycle with no clothes then after about or minutes he decided he needed to go out to his truck to call engineering and was still on the phone with them when he came back in still trying to explain to them waht the problems wereAt this point they had him looking for a button on the machine that wasnt there to put it into a test cycleHe now stopped the empty wash cycle and finally got it into a test mode and the only thing he checked was for any trouble codes and to make sure that the spin cycle was spinngng at the proper RPM and thensaid nothing was wrong and giving it back to customer relations without doing anything that he was supposed to like replacing the water valveWe still have a machine that is not working properly still leaving detergent and fabric softner stains on clothes due to lack of water, sill running at least -minutes longer then its cycle time due to the clothes getting all twisted and machine cant balance itself out and still rinsing with warm waterI find it ironic how one tech does a small cycle of clothes to determine part of the problem and the one who was supposed to fix it and doesnt says nothing is wrong with itAnd while I spoke with [redacted] she offered a buy back of only on a machine that cost me an additional as an upgrade to the top load GE machine the builder was offering as a standard when I bought my brand new house just years agoThis is also the second machine since the because almost the same problems happened on the original one and after they tried replacing the dispenser bin and mother board which made things worse they decided to send me a replacement which has been worse since the day I got it delivered Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not feel l that I should pay over nine hundred dollars for a new refrigerator, when mine is not yet six years oldI started having problems within two yearsI just will never buy another GE product ever again It's sad that you have to go on you tube to learn that this is in fact a factory defect, I quess I'll be cleaning out the drain plug in my freezer until I'm blessed to afford another refrigerator

Good evening.If you could please update the complaint to indicate that GE did in fact, take care of the situation and replaced the unitI was satisfied with the way they funally handled the matterThank you for your immediate attentionShould you need any further information, feel free to contact me at [redacted] Thank you [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has offered Ms [redacted] a replacement water softener under the one-year manufacturer’s warrantyGE has also advised her that she will be responsible for having the unit uninstalled and the new unit installedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer’s situationThe consumer’s dishwasher was serviced on 12/23/ An email was sent by our GE Consumer Relations team on 12/27/and voicemail was left with the consumer on 12/30/ We’ve received no response I have left another voicemail with the consumer today 1/3/ Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situationToday 10/31/I scheduled a no charge service call for [redacted] at the earliest opportunity on 11/17/between 8am and Noon Jamie accepted the service call Please contact me if there are any other questions or if I may be of further assistance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer [business can make any claims to support their statementThis should be mentioned somewhere not in support of complainThis is quality issue and I cannot accept this response for such an expensive itemGE is not thinking before respondingUnacceptable ] Regards, [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that Ms [redacted] is scheduled with a GE Factory Service technician for Monday, October 26, between 8-12N for both the dryer and rangeAs a gesture of goodwill for the missed service appointments GE has offered to send her a one-year letter of commitment for repair on both the dryer and the range and also issued her a check for $for laundry expenses.Please contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE washing machineI offered to reimburse the cost of the most recent part (approx$40) as a good will gesture I would need a copy of the receipt faxed to me at [redacted] *** I also agreed to schedule service as a second opinion and waive the trip charge if he is interested If he would like to take advantage of this offer, he would need to respond back to me within business daysPlease don't hesitate to contact me with any questions or concerns I can be reached directly at [redacted] Sincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are right that its not under warranty, but im trying already from the beginning when it was still under warranty and they didn't do a thing, (and they made sure to push it of till I dont have warranty anymore..) Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation GE Factory Service was out to Ms***’s house today and has repaired the refrigerator Please contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that Mr [redacted] s washer is over a year old and out of warrantyHowever, as a one-time gesture of goodwill GE agreed to a no charge service repairGE Factory Service technician was out today (2/19/16) and determined that the unit had not been leveled properly during the initial installation.Please contact me if there are any other questions or if I may be of further assistance

We are going to exchange this consumer's dishwasher

Thank-you for the opportunity to review this consumer’s situationGE will need a copy of the original purchase sales receipt to further assess this request Please contact me if there are any other questions or if I may be of further assistance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that Mr [redacted] ’s dishwasher is covered under the one-year manufacturer’s repair warrantyGE has offered to schedule service out for a technician to take a look and Mr [redacted] ’s has declined service Should he wish to schedule service he is welcome to give me a return call and I would be happy to schedule the callPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer’s situation Please be advised that Ms [redacted] has decided to purchase a new refrigerator due to her GE refrigerator being over years of age Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

I have received the most recent reply from this consumerThe different offers of discounted repair or a discounted replacement unit have been communicated to them will expire on 9/12/ Thank you, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situationGE did not agree to replace the product in question Please contact me if there are any other questions or if I may be of further assistance