Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation GE did not agree to cover currently needed repairs to this product Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this consumer’s situationPlease be advised that I did speak with Mr [redacted] and advised that his warranty is a repair warranty and offered to schedule service on his dishwasherMr [redacted] declined my offer to set up a service appointmentPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has agreed to replace Ms [redacted] refrigerator under the one-year manufacturer’s warrantyThe order has been processedPlease contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

5/13/ Thank you for the opportunity to review this concern Please be advised that this unit was under the sealed system warranty and was service was dispatched at no charge Ms [redacted] should be directed to this office if there are further questions Sincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE refrigeratorDue to the excessive service, I agreed to exchange it as a good will gesture She accepted this as a fair resolution to her complaintShe should get a call from the delivery company next week to schedule a pick up of her current unit at the same time they install the new one(order #: [redacted] Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After I spoke with [redacted] this morning I subsequently received a call from someone in another department cancelling today's service call since two technicians were needed and only one was available I called [redacted] back to let him know and was advised that he would attempt to get a service call with two people scheduled for Tuesday and if not he would arrange for a replacement appliance through one of their providers to be delivered and installed by next Wednesday I was told I would receive a call back to inform me of which option we would be going with I did not receive a call back by end of business day This matter has still not been resolved and I still don't have a working appliance Regards, [redacted] ***

Thank-you for the opportunity to re-review this consumer’s situationGE dispatched a service technician to the home to inspect the unit on a no charge basis GE advised that the unit should not be used due to the broken glass cooktop Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation GE technician arrived this morning 7/and will overnight the part needed for repair Ms [redacted] stated she would install the part Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationSpoke with consumer [redacted] on Monday 2/29/ He explained that he thinks there's a software issue when using his defrost feature I recommended we send our Factory Service Technician out to properly diagnose the potential issue He didn't want to pay our out of warranty trip charge of $ I offered to assist with parts/labor if the unit did have an issue He refused and stated he would live with it I explained that he could also select the defrost time and not by pounds There's nothing further we can offer the consumer without a proper diagnosis Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationGE is not agreeable to providing no charge service on the refrigerator in questionPlease contact me if there are any other questions or if I may be of further assistance

[redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and contacted Ms [redacted] and left a message to her voicemailI am waiting dor her response as of todayThank you! Regards, [redacted] ***

Thank-you for the opportunity to review this consumer’s situationThe consumer's range was serviced this week and we have left a voicemail to see if the unit has been repaired GE will continue to followup with the consumer to ensure her range has been repaired.Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this complaintPlease be advised that GE agreed to replace MsAdam's washer and the new unit was delivered on January 17,

Thank you for the opportunity to review this consumer's situationPlease be advised that GE has agreed to replace Ms [redacted] GE dishwasher at no chargeThe order has been processedPlease contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationGE has declined to make a reimbursement towards the unit that has been purchased Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.September 17, 2016What [redacted] is saying in their latest response to the Revdex.com that "The consumer notified [redacted] that they are now seeking repair outside the extended [redacted] " is a lieIt is also a lie when [redacted] said that "The initial [redacted] call was scheduled for 8/30/16." Since the end of June 2016, when our refrigerator stopped working, four different technicians have come to our home to check the unitThe last appointment was rescheduled for a Saturday because we can't afford to take any more days off work for nothingWhen Saturday, September 9, the [redacted] technician showed up at our house he told us that, since he was by himself and that due to the size of the unit, there was a distinct possibility that he could dam**e our kitchen or the unit and that we needed to sign a liability weaver if we wanted him to do the jobHe told us that the right thing to do would be to ask for a second person to help him move the refrigerator to do the job and thus avoid any possible dam**eWe **reedWe didn't want any dam**e done to our flooring, walls, cabinets, counters, or unitWhat was a week more waiting for the refrigerator to be fixed after our family has been waiting patiently for more than two months? He told us he was going to request a second person and he rescheduled coming back to our house Suturday, September He superficially checked the unit in and out, verified that it was clean and without any dam**es, turned the unit on, and told us to keep it that way By the way, this was the same technician that, according to [redacted] , did not know how to repair the unitEven [redacted] acknowledged it in one of its answers to the Revdex.com went they stated that " [redacted] dispatched [redacted] Appliance to perform a di**nosis of Mr [redacted] 's refrigerator on 7/5/which revealed a failure of the sealed system [redacted] Appliance notified [redacted] they are unable to repair the sealed system and recommended an Original Equipment Manufacturer (OEM) authorized [redacted] r." Which is the same company and the same technician that they are sending back to our homeSaturday, September 16, came and went an [redacted] did not showed upSunday, September when our niece opened the freezer she told us that it was full of moldWe could not believed our eyesThe freezer was clean and dry before the [redacted] technician turned the unit back onNow we have a broken, unhealthy, and dangerous refrigerator sitting in our kitchenOur refrigerator broke at the end of June Our family has been for more than two months without our refrigeratorIt is about time that [redacted] stops fishing for the cheapest company in town to fix our refrigeratorFour different people have come to our house, checked the unit promised to come back to do the repair but somehow disappearedWe have the feeling that they don't know what is wrong with the unit or [redacted] is not willing to pay what an authorized company is asking for to repair the unitOne of the technician was confirming to us what was "vox populi" across social mediaHe said that what [redacted] does is to look for the cheapest "provider" they can find and that [redacted] has a hard time finding qualified providers willing to work for themMaybe that explains why **, the company that said could NOT repair our refrigerator in the first place, is now the one chosen by [redacted] to repair it.We want honest answers to our previous response to the Revdex.com on September 3, not more responses that are inaccurate and misleading0ne more time, this is what we want: Our refrigerator to be fully repaired and in working condition(Now, also free of mold.)An explanation why [redacted] Appliance is now going to try to repair the refrigerator when, Mr [redacted] writing to Revdex.com on behalf of [redacted] Corporation ("***") said that, after " [redacted] dispatched [redacted] Appliance to perform a di**nosis of Mr [redacted] 's refrigerator on 7/5/which revealed a failure of the sealed system [redacted] Appliance notified [redacted] they are unable to repair the sealed system and recommended an Original Equipment Manufacturer (OEM) authorized [redacted] r." Being compensated for all the inconvenience caused by the way that [redacted] has handled this case: More than two months and counting without refrigerator, four days so far wasted waiting at home for a technician, summer vacation canceled, time expended writing e-mails to [redacted] , GE, and the Revdex.com and numerous times talking on the phone with them just to mention a few.Assurance that the GE year extended [redacted] on parts has not being voided.An apology from GE and their acknowledgement that what they are doing is wrong.After the [redacted] technician's visit on September 9, 2016, we are adding: If [redacted] insist that it does not want to pay for a second person to help the [redacted] technician, is [redacted] willing to pay for any dam**es done to our kitchen or our unit because just one person is trying to do the job so [redacted] can save some money? What about the health risks of using a refrigerator full of mold? Please, no more phone calls, tell us in writing, e-mail is fine, if you are willing to pay for the dam**es and all the inconvenienceEven better, find an authorized company with technicians that really know how to fix a top of the line GE Monogram or replace the unit at not cost to us.Finally, how long does [redacted] think it can keep a family without a refrigerator? Who is going to compensate us for all the stress, inconvenience, wasted time, and abuse that our family has been and still continues to be subjected to? After all our family has gone through, we feel very strongly that [redacted] not only has a LEGAL OBLIGATION but also, and, we dare to say, more importantly, a MORAL OBLIGATION to do the right thing in this case Regards, [redacted]

Thank you for the opportunity to review this consumer’s situationPleasebe advised that I spoke with Mr [redacted] on September 24, and advised if hecould call me back with the model and serial # of the range I would be happy tosee how I could assist himLater in the day I received a voice message fromour Public Relations office that Mr [redacted] had left and I tried to reach himtwo more times @ [redacted] *nd the voice message system said the mailbox wasfull and I was unable to leave a voice messageI tried to reach Mr [redacted] again on September 30, and again I got a message that the voice mailbox isfull and therefore I was unable to leave a voice messageAs previously discussedwith Mr [redacted] I am happy to try and assist with his range if he can give me areturn call at his convenience with his model and serial #I can be reached at [redacted] between 8:-5:ESTPlease contact me if there are any other questions or if I may be offurther assistance.Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation On 4/18/the GE Rebate claim was resubmitted and approved on claim reference# [redacted] The rebate was approved in the amount of $ The consumer can expect to receive their rebate within 4-weeks Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer’s situation I tried calling [redacted] at the phone number he provided in his Revdex.com complaint which was [redacted] It was not a good phone number We did find a case with GE Consumer Relations under the name of [redacted] and left a voicemail under phone number [redacted] to return my call We had [redacted] Factory Service out on 4/and at that time they reset the controls and found nothing wrong We set this call up at no charge and consumer relations attempted to setup another call at no charge even though the dishwasher is a few weeks outside of warranty, but the consumer was not cooperative He was assured that he wouldn’t be charged, but he requested the service calls be cancelled Please contact me if there are any other questions or if I may be of further assistance [redacted]