Sun Chemical Corporation

The consumer's microwave was manufactured in May of 2013, then installed and registered in this consumer name in September of The unit was past the one year warranty at the time of the disptuted service call This is why the consumer was charged However, as a goodwill gesture I am reversing the service charge the consumer is getting billed for

Thank-you for the opportunity to review this consumer’s situationOn 2/2/I proposed a prorated discount to replace the consumer's over year old washer I first proposed that he pay only 20% towards a new washer plus tax, delivery/install and haul away of the old He wasn't satisfied with that offer I then offered a very generous 10% prorate in which he would pay only $plus $tax plus $for our delivery company to delivery, uninstall his old unit, install the new unit and haul away the old for a grand total of $ The consumer only wanted to pay no more than $total, but agreed to my prorate offer The new washer was delivered and installed on 2/5/ I have closed the case Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation I spoke with [redacted] today 11/17/ Due to no success in locating a servicer I have agreed to a no charge exchange into a new dryer Please contact me if there are any other questions or if I may be of further assistance [redacted]

I talked to the consumer and explained the lights operation he is describing is normal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationThe consumer accepted an exchange of her gas slide in range for the same model Her current model is still not repaired and we agreed that an exchange was needed after months of trying to repair with no resolution Please contact me if there are any other questions or if I may be of further assistance

I have agreed to buyback this consumer's washer

Thank-you for the opportunity to review this consumer’s situation. GE is in the process of reimbursing the purchase price of the product and having it picked up from the home. Please contact me if there are any other questions or if I may be of further assistance.

We have agreed to exchange this consumers washer

Thank you for the opportunity to review this consumer’s situation Please be advised that I tried to reach Ms [redacted] on August 24, at [redacted] however, I was unable to reach her and had to leave her a voice messageI am happy to discuss her concerns with her delivery and rebate submission furtherAt her convenience she is welcome to give me a return call at [redacted] Please contact me if there are any other questions or if I may be of further assistanceSincerely,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] A dishwasher was offered at a discounted rate by GEWe respectfully declined this "solution" due to the fact that their "discount" was really the same as paying a sale price at a local retailerThey offered a percentage off from the manufacturer's price, which ended up equivalent to the price we could pay at our local Home Depot This dishwasher is only a few months old, and has not done a very good job of its intended purpose from the very beginning; to clean dishes that are dirtyThe technician that went to the property put peanut butter on a plate and proceeded to wash it, immediatelyOf course it washed offI don't see that being an accurate measure of the dishwashers' ability to perform properlyWe were told with this "lower-end" model, it works as it shouldShouldn't the dishwasher, whether it be a "lower-end" or higher end, do what it was made for? It should wash dishes, periodWith that being said, I believe GE should take it back, credit the money paid for it towards another, better model that will actually perform, and allow us to pay the differenceI am not looking for something free, I just no longer want this particular model anymore due to it's subpar performanceIf it worked as it needed to, there wouldn't be an issue

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ***Y] Regards, [redacted] *** My tenant was without a working stove for over days GE sold me a defective stove and then did not repair it as scheduledI also do not recall anyone from GE calling me to resolve this issue I'm out rental income because of GE I had to agree to my tenants request for compensation for her and her children to eat out for days at not fault of my own! I can not legally have my tenant without a stove for over days In addition, the stove caught on fire and could have burned my apartment building!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below An appointment is scheduled for 2/4/ The replacement refrigerator exhibits the same problem as the original, a design flaw, I believe The temperature of the top shelf is consistently over degrees, an unsafe temperature for storage of food If it is repaired during this visit, I will accept GE's response Otherwise, replacement with a different model or buying back the appliance would be preferred Regards, [redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE gas range. Although this is not a fault of the unit, we have agreed to cover the $166 repair fee as a one-time good will gesture. I will follow up with her after the repair has been completed. Please contact me if you have any further questions or concerns. Sincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [i spoke with [redacted] and he failed to recognize the issue with open mindHe kept saying unsble to fix the issue because that is what told by GE and policy manualWith some discussion we agreed to reach back again to his engineering departmentTv] Regards, [redacted]

we have agreed to an exchange for this consumer. she is only paying for the installation.

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has agreed to replace Ms [redacted] ’s washer under the one-year manufacturing warranty as it is not cost effective to repair at this time Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does,... will consider this complaint resolved. Regards, [redacted]

From: [redacted] [mailto: [redacted] ] Sent: Thursday, December 03, 10:AMTo: [email protected]: Re: You have a new message from the Louisville Revdex.com Complaint # [redacted] We are still working through some problems with the new microwave that came scratched and was not installed properly

Thank-you for the opportunity to review this consumer’s situationI spoke with the consumer on 12/11/and discussed her service history The local servicer Modern TV has order a smart board for her range and once it's in will call the consumer to schedule a return service call once the parts are in If this service doesn't satisfy the consumer then we will look at a prorate exchange option.Please contact me if there are any other questions or if I may be of further assistance