Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation GE assisted in get the service contract company in touch with Ms [redacted] to discuss her options per the 3rd party service contract Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to re-review this consumer’s situation.Please be advised that according to Mr [redacted] the new dishwasher has been delivered and installed by the delivery agent Please contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

I have spoken to this consumer and apologized that his refrigerator required service He believes that there should be a recall for this model I have explained that there is no recall and that recalls are only related to safetyThere was no safety issue with his refrigeratorAfter he filed this complaint the dealer has agreed to purchase his GE refrigerator back from him He did lose food so I have given him the phone number for our insurance company to help with food loss

Thank you for the opportunity to review this consumer’s situation Please be advised that GE issued Ms [redacted] a refund on September 11,and a receipt has been sent to her as well Please contact me if there are any other questions or if I may be offurther assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] We accept the resolution from GE and understand that the parts and labor will be provided to us at NO COST In our initial complaint, we also requested that we are reimbursed for the service call to Gershey's in the amount of $ We hope this will be the end of the problems with our GE dishwasher and for that matter all of our GE appliances

Thank you for the opportunity to review this consumer’s situation Please be advised that I have left Ms [redacted] a voice message on Wednesday, September 13, I am happy to discuss the concerns with her GE washer further and she is welcome to give me a return call at her convenience at [redacted] Please contact me if there are any other questions or if I may be of further assistanceSincerely,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [GE contends that the service technician provided a useful diagnostic service by suggesting the ice maker MIGHT need to be replaced We already knew that In fact, the actual problem may have been the water valve The technician should have run an available 4-minute diagnostic to observe that the ice maker rotated but there was no water flow Then he should have checked the solenoid on the water valve to determine if that was really where the problem was] Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called [redacted] twice and left a message updating the situationYesterday I left a message stating that the refrigerator is still broken, I still don't have a working refrigeratorAt the appointment of jan 18th the service man changed a fan on it but it didn't resolve the problemHe left his number so I called him numerous time and left a message so he can come back but he never called me back to reschedulePlease let me know what to do next [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

Thank you for the opportunity to review this consumer’s situationPlease be advised that as a one-time gesture of goodwill GE will reimburse Mr [redacted] the cost he paid for the GE microwaveA check has been processed for $Please contact me if there are any other questions or if I may be of further assistanceSincerely,***

Thank-you for the opportunity to review this consumer’s situation Due to Mr [redacted] 's travel plans he requested a change in his service call scheduling We accommodated Mr [redacted] and will be out to inspect his microwave on Monday 7/ Please contact me if there are any other questions or if I may be of further assistance

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The reason you received no information from me is that the GE rep and I have been playing phone tag and have not spokenShe only works until 11AM my time and I.ve been unable to contact her before she leavesI would appreciate your keeping my complaint open until it has been settled[redacted] Complaint # [redacted] ] Regards, [redacted]

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has offered a couple of options to Ms [redacted] regarding her GE refrigeratorAt this time she has not accepted either offerThe offers will be open until September 16, Please contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am very much aware that my model was not apart of the recallThe offer I received was to purchase a new washer for the amount of $The cost I was quoted to repair my current washer is $This is not a significant savings or enough to make me want to continue being a customer of GEThe model which was selected has a msrp value of $My local retailer has that exact same model with a sale price of $It is redundant for me to pay $for the same washer that I can purchase from a local retailer at a lesser costYes, my washer is eight years old but a complete tub and basket should not have to be replacedMy mother has a washer that she has had for twelve years that has not needed any repairsI disagree with the statement about it not being a safety concernA washer filling with smoke, smelling like burnt rubber that could have caught fire if I was not home is not a safety concern? As a result of the smoke and smell of burning rubber, I have to replace my work clothes which is an inconvenience since I have to spend more moneyIf the Representatives of GE are willing to sell me the washer for the exact price as my local retailer of $with an extended year warranty, I will purchase the washer and give the GE brand another try as oppose to one of its competitors Regards, [redacted]

The consmers invoice is valid and they still have an outstanding balance of $

We have agreed to exchange this consumer's range

Thank-you for the opportunity to review this consumer’s situation GE is in the process of sending Mr [redacted] a check for $100.00regarding this matterPlease contact me if thereare any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer's situation. I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE refrigerator. Due to the excessive service and inconvenience, I have agreed to exchange the unit under the one-year... warranty. She has accepted this as a fair resolution to her complaint. She should receive the new unit in approximately 5-7 business days. The delivery agency will have to haul away the current unit at the same time they deliver the new appliance. Please contact me if you have any further questions or concerns. Sincerely, [redacted] Program Manager

[redacted] *** [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedOtherwise, I will note it here and contact the business yet again Regards, [redacted]